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“Great service and food”
Review of Ocean Vista

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Ocean Vista
Ranked #33 of 129 Hotels in Phan Thiet
Certificate of Excellence
Reviewed 12 September 2017

my family went to Ocean Vista on a company trip, and by far it was the best resort we've ever been to!

We stayed in a room of 4, with 2 bedrooms and one extra bed putting in the living room. The room was neat and spacey and very pretty, with all kitchen equipments necessary. There's a pool near our block and it opened at 6am, with both children pool and adult pool.
The service was excellent. We have service at the pool and also at the beach opposite the resort, with drinks and free towels, so there's no need to bring your own towel to the beach or the pool. The beach was quite far but you can call for a electric car to bring you to wherever you want. They also offer free sauna room, which was really nice.
But the best thing about this place must be the breakfast buffet. They served almost all kinds of food for all types of people, no matter if you are vegan, you like western food or Vietnamese traditional one, you want morning sushi or just lots of fruits and pancakes, they have everything. And the taste was wonderful.

All in all, I believe with such price, you get the best you can hope for.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank angedora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TienNguyen_SeaLinks, Giám đốc quan hệ khách hàng at Ocean Vista, responded to this reviewResponded 16 September 2017

Dear angedora,

Warmest greeting from Ocean Vista
Thank you so much for spent your valued time to share about your experiences with us. Your review really make us feel happy and this really is a great motivation for our efforts.

We're looking forward to welcoming you come back with us in the near future
Wishes you happiness and success

Best regards,
Tien Nguyen - Guest relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 88 reviews

Reviewed 6 September 2017 via mobile

Upon checking in (4th Sept), we were told to pay a deposit of USD200. As we did not have US dollars with us, we asked if it was possible to make the deposit via credit card instead. The lady at the concierge told us that the hotel do not accept credit card.. okay that's fine with us. So we asked if we could make the deposit using Singapore dollars instead. And know what she said? "You could go to the nearest ATM and withdraw money instead"

I travel very frequently myself and never have one hotel that do not accept credit card for deposit. Even boutique hotel accept. The guy even wanted to keep our passport as "deposit," which was even crazier.

Nevermind the horrible check-in process, we thought the room was better. And it was not.

The room smelt of urine, which the staff had to use a candle to make the smell a little better. The walls in the room was stained with unknown chemicals. Floors were not swept. It was just a nightmare staying there.

Breakfast was equally horrible. Pancake was hard, the spread was minimal.

And we paid about S$280 for a two bedroom with sea view, but it is just horrible. NEVER coming here!!!

Stayed: September 2017, travelled with family
Thank Jacqueline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TienNguyen_SeaLinks, Giám đốc quan hệ khách hàng at Ocean Vista, responded to this reviewResponded 16 September 2017

Dear Jacqueline C,

Warmest greeting from Ocean Vista
We are proud to be the destination of your vacation in Muine, Vietnam. We appreciate you took your valued time to share about your experiences with us. First of all we apologize all the inconveniences make you disagree. I had a meeting about your review with Front office manager, Housekeeping manager and Chef and they realize there are some defects which have to be changed to improve themselves.

We still hope having one more chance to serve you at the Ocean Vista to see our improvement from your review
Should you need more assistance please do not hesitate to contact us.

Best regards,
Tien Nguyen- Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Unfriendly people and unfair rules.
A friend and his family rent an appartement for a few days. I visit them for dinner. While we were eating (at 10pm) the phone rang and the staff told us that I should leave immediatly or pay a huge amount to be able to stay. I asked to talk with the manager to try to find an arrangement, they said OK. The manager never came to the appartement but the staff knocked at the door with two security guard to please me to leave. Very bad experience!
Furthermore, the area is not cute, big buildings, far from the beach and expensive.
For the same price, there is many very beautifull resorts, direct on the beach, between Phan Thiet and Mui Ne. Better go for one of these.

  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank gabrielchauvet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TienNguyen_SeaLinks, Giám đốc quan hệ khách hàng at Ocean Vista, responded to this reviewResponded 14 August 2017

Dear gabrielchauvet,

Warmest greeting from Ocean Vista
Thank you so much for your recent visit our Apartment. First of all we sorry about the inconvenience.
At the apartment we have regulations on the time of visit of external guests to ensure the security and quietness for our customers. We always agree and welcome friends of our customers visit apartments before 22:00.
For your case, our staff made two phone calls to remind you of the time and agreed your request was extended to 22:30. However, we still did not receive your support after this extended time so our staff had to meet you directly at the apartment for explain.
We also feel sad when read your review after our trying to kept your good feeling. We hope that you understand for our efforts to bring the best experiences for our many customer.

We hope to have a opportunity to serve your at Ocean Vista. Should you need more assistance please do not hesitate to contact us

Best regards,
Tien Nguyen - Guest relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

I went with family to spend our summer holiday at Ocean Vistar and we had wonderful experiences.
In my opinion, the price was cheap but the service was good. Nice food, nice room and nice staff. We could swim in Sea Link's pool too.
They also gave a birthday cake for my dad, which made us really surprised. Thank you so much for your kindness!
We'll come back next time.

Stayed: June 2017, travelled with family
Thank Nguyễn Thảo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TienNguyen_SeaLinks, Giám đốc quan hệ khách hàng at Ocean Vista, responded to this reviewResponded 1 August 2017

Dear Nguyễn Thảo H,
Warmest greeting from Sea Links City

We are proud to be the destination of your vacation in Mui Ne, Binh Thuan province.
Thank you so much for spent your valued time to share about your experiences with us. Your compliment is a award for us which motivate us to bring our customer the best services in every stay.

Wish you and your family happiness and health
We look forward to welcoming you come back with us in soonest

Best regards,
Tien Nguyen - Guest relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2017

Everything is good. We had a good holiday. All staffs are so friendly. But some equipments in bathroom are quite old, you should change something.The buffet breakfast is very good, many kind of food. We will come back again.

Stayed: April 2017, travelled with family
Review collected in partnership with this hotel
Thank phuongloan2511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TienNguyen_SeaLinks, Giám đốc quan hệ khách hàng at Ocean Vista, responded to this reviewResponded 16 June 2017

Dear huongloan2511,

Warmest greeting from Ocean Vista

We appreciate you took your valued time to share about your experiences with us. Your satisfaction is our happy. We also thank for your notice about the facilities which we have to check and improve.

We look forward to welcoming you come back with us in the near future
Should you need more assistance please do not hesitate to contact us

Best regards,
Tien Nguyen - Guest relations manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Vista

Address: Km 9 Nguyen Thong, 5 Quarter, Mui Ne, Phan Thiet 800000, Vietnam
Region: Vietnam > Binh Thuan Province > Phan Thiet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #33 of 129 Hotels in Phan Thiet
Price Range: $117 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Vista 4*
Number of rooms: 338
Official Description (provided by the hotel):
Located in Mui Ne Phan Thiet - the most beautiful beach in the Southern Central Coast of Vietnam, Ocean Vista stays 198 km away from the economic hub of the South and is situated on white sand dunes open to the breathtaking view of Mui Ne Bay with total area of 168 ha. Belonging to the luxurious complex of Sea Links City, Ocean Vista is the only condominium which is positioned in front of the sea at 60m height slopping toward the sea to take advantage of endless ocean view and the most challenging links style golf course in Vietnam. Ocean Vista is not only beautiful in landscape but also featured with the position of "leaning against mountain - facing to sea" which is believed to bring prosperity to the owners. ... more   less 
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