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Reviewed 28 September 2017

We traveled to Aroma Beach with the family. Those who stayed in the triple room loved it. The bungalow beds were soft and the rooms had interesting features. If there was a negative, it was in the written advertisements on the outside of the resturant for daily specials. Please caution the stated Happy Hour from 5:30-7:00pm time. We were charged full price for drinks orderd at 5:51pm. At first the waitress said we did not order in time. When we corrected her, she came back and said we had to have ordered at the bar. We informed her that no place states such a policy. The sign clearly states the daily Happy Hour special, but no mention of the location one needs to place the order; we were at the pool when we ordered.
The price is not the argument, but rather the attempt by the resort to scrape a few more dollars off the customer. We are not pleased with this treatment.
Unfortunately, despite the nicety of the resort, the petty things make us feel not welcome.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Trevor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

We Arrived late due to a flight delay and to be welcomed with a lovely drink and air conditioned room ,
We woke up to a Beautiful Breakfast with views on the beach absolute bliss .
Breakfast you could ask or need anything , from cereals to eggs anyway up to pho and fruit and finishing off with pastries .
We arrived at the hotel with a tummy bug and the restaurant Manager went over and beyond his customer service offering us Congi for breakfast to ease the cramps .
They catered for us Melbournian 's loving out lattes and made them perfect.
Restaurant Manager Tri Pham could not fault the service even sending us ginger tea to our room .
He offered us the dinner for 2 on the beach and said he would go to the fish markets first thing in the morning to get our fish , due to our tummy we stuck to local eats and stayed away from the fish . The resort is great i was upset to leave 3 nights was not enough . I wanted to do cooking lessons but just ran out if time .
I will be back again and also had the opportunity to meet the GM Andrew who was a delight . This hotel is a hidden Gem and highly recommend for service and style loved the beds the shower and the stone bath.

Room Tip: we had ground level , top level would get views
  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RITZ72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

It's really nice, calm and beatiful place. If you like sometimes calmness go there with your girlfriend.
Nice food there, Bungalow is very decent, Helpful staff.
Generally in evening we walked in the muine behind the seafood kitchen

Stayed: February 2017
Thank Aleksandr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thuc_Le, Quản lý bộ phận lễ tân at Aroma Beach Resort & Spa, Muine, responded to this reviewResponded 17 August 2017

Dear Aleksandr A

Thank you for taking time giving us such feedback.

We are delighted to learn about your enjoyable stay. We are very pleased that you enjoyed as our Food and our room.
We sincerely forward to welcoming you back to our fantastic property soon!

Warm Regards,

The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017

Very nice hotel with friendly, helpful staff. We stayed here in a very comfortable beach bungalow. If you would like a place to stay comfortably, this is a perfect decision for you. Highly recommend it

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank melvinaxel1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thuc_Le, Người quản lý at Aroma Beach Resort & Spa, Muine, responded to this reviewResponded 2 August 2017

Dear Mr./ Mrs. Melvinaxel1972

First of all, may i thank you for your favour with our resort.
May i representative our resort say thank you so much for taking your time to share your experience about your recent visit with us.

We're glad to hear that you have a great time when staying with us and your heartfelt comments.They encouraged all staff we increasingly trying to raise the quality of service to many travelers feel more satisfied during their stay with us. Many thanks for your kind word.

We hope that will have more opportunity to serve you on the next visit.
Best wishes for you and have a nice day!

The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017 via mobile

We had a great stay in Aroma Beach! Certainly price-quality wise, it was really good! Big and clean room, not too big resort so quiet, friendly personel...
Only small negative was the pool did not always seem to be superclean, but nothing big!

Stayed: July 2017
1  Thank ElineB265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thuc_Le, Quản lý bộ phận lễ tân at Aroma Beach Resort & Spa, Muine, responded to this reviewResponded 2 August 2017

Dear Eline B

Thank you very much for the comment. We are very happy about your nice comments and know that you have a great holiday at our resort.

We are really sorry about the pool was make your a little bit uncomfortable during your vacation. We will contact all concerned departments about your comment and we believe that it will do its best not to happen again in the future.

Your satisfaction is very important to us and we will treasure your contribution to improve the quality of our services for our future customers.

We hope to have the opportunity to give you a perfect holiday on next trip when you back to Aroma Resort.

Best regards,

The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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