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“Best hotel I've ever been to”

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Aroma Beach Resort & Spa, Muine
Ranked #18 of 129 Hotels in Phan Thiet
Certificate of Excellence
Reviewed 2 October 2017

This was my first trip to Vietnam (avid Thailand visitor tho). Spend a few days in Ho Chi Mihn, and almost 2 weeks in this hotel. We usually stay in 4 * hotels when we travel in Asia, so I have a large variety of hotels I can compare this one to. First note; traveling and living is a bit more expensive compared to Thailand. I think it's the fact that Thailand has been a tourist attraction for a longer period of time. Also, people didn't speak English too much.

Hotel area and location:

The hotel itself is not so close to the "village" with the shops and restaurants, but we didn't mind. It was a 15 min walk to the start of the strip, or a few euro cab ride. Surely, we didn't have so many options for lunch on those days we stayed at the pool, but there were a few restaurants withing a walking distance. I recommend the one called Manh Thom, close to Phu Hai resort. ( 5-10 min walk, take a left at the resort exit)

I checked the other hotel areas, and by far I found the atmosphere of Aroma to be superior. The buildings are made of natural (or natural looking) materials, so it kinda feels like you are in a forest or a jungle walking there.

The beach is nothing special, I'd say 3/5, But the pool area is so nice that i really didn't swim in the sea (jellyfish-warning anyway) You still have an option have a chair in the sand!

The pool was one of the best I've ever seen. I don't have kids, but the kiddie pool (in conjunction with the main pool) seemed really practical and the kids enjoyed it. A little minus for some of the chairs that were a bit dated and broken, but there were plenty, and easily placed either in the sun or shade. You can also rent the pretty cabanas for a reasonable price (ice-cream and french fries included) I didn't feel the need for those, but many did.

Breakfast and food

The breakfast was also one of the best ever. The fresh watermelon juice(!) and the other juices were really good. Usually they are some cheap, bad juice-type liquids. As usual, eggs were fried on request AND you could ask for special coffees (free of charge).

Like always. it is not cheap to dine in the hotel restaurant. With the tax and service charges added, it's pretty much the same I would pay at home. However, we did eat there a few times. PRO TIP: MUST TRY THE CRISPY NOODLES WITH CHICKEN. Have not seen that dish anywhere before or after. Really good

Rooms and general

At first they took us to a standard room, which was just pretty, clean and nice (all rooms have bathtubs) We had bought a bungalow, so we went back to the reception and they started solving the issue. Due to some mix-up with our reservation we were eventually given a private luxury villa.It was stunning! There were two patios; one facing the pool-area and ocean, and the other one had a private jacuzzi. I doubt we would have had the money to rent that by ourselves, but boy, it was luxurious. Big room with a huge bathroom with a shower, a big tub and a double sink.

The hotel had a gym, which was very small and some of the equipments were broken. Decent air -conditioning tho, and it was free.

Tho the village and area itself weren't that nice (village was infested by russians, and so the locals had turned it into little Russia) the hotel was GREAT! probably won't be going to Vietnam again, but this hotel might change my mind!

Room Tip: Basic rooms are in 2x4 buildings, bungalows are 2x2 and the villas come in pairs. Didn't notice...
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Jenni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 193 reviews

Reviewed 28 September 2017

We traveled to Aroma Beach with the family. Those who stayed in the triple room loved it. The bungalow beds were soft and the rooms had interesting features. If there was a negative, it was in the written advertisements on the outside of the resturant for daily specials. Please caution the stated Happy Hour from 5:30-7:00pm time. We were charged full price for drinks orderd at 5:51pm. At first the waitress said we did not order in time. When we corrected her, she came back and said we had to have ordered at the bar. We informed her that no place states such a policy. The sign clearly states the daily Happy Hour special, but no mention of the location one needs to place the order; we were at the pool when we ordered.
The price is not the argument, but rather the attempt by the resort to scrape a few more dollars off the customer. We are not pleased with this treatment.
Unfortunately, despite the nicety of the resort, the petty things make us feel not welcome.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Trevor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

We Arrived late due to a flight delay and to be welcomed with a lovely drink and air conditioned room ,
We woke up to a Beautiful Breakfast with views on the beach absolute bliss .
Breakfast you could ask or need anything , from cereals to eggs anyway up to pho and fruit and finishing off with pastries .
We arrived at the hotel with a tummy bug and the restaurant Manager went over and beyond his customer service offering us Congi for breakfast to ease the cramps .
They catered for us Melbournian 's loving out lattes and made them perfect.
Restaurant Manager Tri Pham could not fault the service even sending us ginger tea to our room .
He offered us the dinner for 2 on the beach and said he would go to the fish markets first thing in the morning to get our fish , due to our tummy we stuck to local eats and stayed away from the fish . The resort is great i was upset to leave 3 nights was not enough . I wanted to do cooking lessons but just ran out if time .
I will be back again and also had the opportunity to meet the GM Andrew who was a delight . This hotel is a hidden Gem and highly recommend for service and style loved the beds the shower and the stone bath.

Room Tip: we had ground level , top level would get views
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RITZ72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

It's really nice, calm and beatiful place. If you like sometimes calmness go there with your girlfriend.
Nice food there, Bungalow is very decent, Helpful staff.
Generally in evening we walked in the muine behind the seafood kitchen

Stayed: February 2017
Thank Aleksandr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thuc_Le, Quản lý bộ phận lễ tân at Aroma Beach Resort & Spa, Muine, responded to this reviewResponded 17 August 2017

Dear Aleksandr A

Thank you for taking time giving us such feedback.

We are delighted to learn about your enjoyable stay. We are very pleased that you enjoyed as our Food and our room.
We sincerely forward to welcoming you back to our fantastic property soon!

Warm Regards,

The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017

Very nice hotel with friendly, helpful staff. We stayed here in a very comfortable beach bungalow. If you would like a place to stay comfortably, this is a perfect decision for you. Highly recommend it

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank melvinaxel1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thuc_Le, Người quản lý at Aroma Beach Resort & Spa, Muine, responded to this reviewResponded 2 August 2017

Dear Mr./ Mrs. Melvinaxel1972

First of all, may i thank you for your favour with our resort.
May i representative our resort say thank you so much for taking your time to share your experience about your recent visit with us.

We're glad to hear that you have a great time when staying with us and your heartfelt comments.They encouraged all staff we increasingly trying to raise the quality of service to many travelers feel more satisfied during their stay with us. Many thanks for your kind word.

We hope that will have more opportunity to serve you on the next visit.
Best wishes for you and have a nice day!

The Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aroma Beach Resort & Spa, Muine

Address: Quarter 5 | Phu Hai Ward, Phan Thiet 62000, Vietnam
Region: Vietnam > Binh Thuan Province > Phan Thiet
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 129 Hotels in Phan Thiet
Price Range: $123 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Aroma Beach Resort & Spa, Muine 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
New Resort, with high quality facility, full-equipped amenities, high standard in design, beautiful beach, wide swimming pool with 5 luxury cabanas ... more   less 
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