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“Vietnam 2017”

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The Cliff Resort & Residences
Ranked #8 of 129 Hotels in Phan Thiet
Reviewed 15 October 2017 via mobile

The Hotel is Really Great - fantastic Food, fantastic Service, extremely friendly people. Theo Organisation was Great - Everything worked out well and we did Not have to organize anything. Special thanks to the nurse Lien WHO Took care of us several times when my brothers daughter was ill. It was a wonderful time and we will be back next Year.

Stayed: August 2017, travelled with friends
Thank Ziegenhecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_CLIFF_VN, Front Office Manager at The Cliff Resort & Residences, responded to this reviewResponded 1 week ago

Dear Ziegenhecht,

Thank you so much for choosing The Cliff as your relaxing place during your vacation in Phan Thiet.

We are all delighted creating a memorable getaway for your entire family. And hope that your daughter is perfectly fine by now. Lien has always been praised with her dedication.

We look forward to welcoming your family again next year. It's a tremendous mental boost to our staff when we hear that our guests wish to come back next year. Again, thank you.

Kind regards,
The Cliff Resort Team

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9 - 13 of 703 reviews

Reviewed 15 October 2017 via mobile

Great Hotel, fantastic service and very friendly and helpfull stuff. Food was exzellent with a big choice of western and Asien meals. Special thanks to Lien the nurse who took care of my daughter when she hat an issue with her stomach.
We enoyed our days at The Cliff very much and we decided to come back next year.

Stayed: August 2017, travelled with family
Thank Zusele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_CLIFF_VN, Front Office Manager at The Cliff Resort & Residences, responded to this reviewResponded 1 week ago

Dear Zusele,

Thank you so much for choosing The Cliff as your relaxing place during your vacation in Phan Thiet.

We are all delighted creating a memorable getaway for your entire family. And hope that your daughter is perfectly fine by now. Lien has always been praised with her dedication.

We look forward to welcoming your family again next year. It's a tremendous mental boost to our staff when we hear that our guests wish to come back next year. Again, thank you.

Kind regards,
The Cliff Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

I loved the overall vibes of the hotel! Very classy and nice enough to feel comfortable, relaxed and to a certain extent pampered?

The breakfast was not very nice but the restaurant offered a very beautiful view of the sea and pool.

Most of the staff can't speak very good English.

One of the most troubling things for me was that they only returned our passports after check-out and commented that it was mandatory to keep it the whole time. That sounded fishy and weird. They could have photocopied and returned it but there was a lack of common understanding given the language barrier.

  • Stayed: October 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Grace C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_CLIFF_VN, Front Office Manager at The Cliff Resort & Residences, responded to this reviewResponded 1 week ago

Dear Grace C,

It’s our pleasure to receive your feedback on Trip Advisor and learn that there were some small problems with communication that somehow effect your overall experience. We try to improve our staff with better English skills everyday and hope that the next time you're here will be different.

Btw, it's mandatory by law in Vietnam that Front Office must be able to present all foreign passports in case of a police check up. We know it's unreasonable, but it's just another law in Vietnam that needs to be revised. Hopefully.

Once again, thank you and we all hope to welcome you back to The Cliff shortly.

Kindest Regards,
The Cliff Resort Team

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Reviewed 27 September 2017 via mobile

We paid a visit for just 2 days and 1 night but it was very lovely. The room sensed great with lemon grass essential oil and it was blended with interior decor.
Staff were very friendly, helpful, they smile to us all the time, on the hall way, on the way to the pool, restaurant, entertainment zone. you can find friendly smiles anywhere along the way. I love their interior very much.

Stayed: September 2017, travelled with friends
2  Thank Viet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_CLIFF_VN, Front Office Manager at The Cliff Resort & Residences, responded to this reviewResponded 2 weeks ago

Dear Viet V,

Many thanks for your kind review and for staying at The Cliff Resort. We are happy to hear that our services made such a positive impression, delivering a great getaway experience throughout your stay.

We will pass your comments back to our team, they will be delighted to hear that they had assisted in making your stay a memorable one.

Thank you once again for choosing to stay with us and we hope to welcome you back on your next visit to The Cliff.

Kindest Regards,

The Cliff Resort Team.

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Reviewed 24 September 2017 via mobile

I visited this resort in march 2017
We have a room for 2 that facing the beach
And i feel very happy cause the staff was very friendly for me and also very helpful
We have a nice welcome drink.
I will be back for my honey moon in the future

Stayed: March 2017, travelled as a couple
Thank le j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THE_CLIFF_VN, Front Office Manager at The Cliff Resort & Residences, responded to this reviewResponded 2 weeks ago

Dear Le J,

Thank you so much for choosing The Cliff as your relaxing place during your vacation in Mui Ne and posting a review soon after.

We are all very happy when we create a memorable experience especially on such a special occasion!

We look forward to seeing you again upon you next trip in Vietnam.

Kind Regards,
The Cliff Resort & Residences Team.

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Additional Information about The Cliff Resort & Residences

Address: Zone 5 | Phu Hai Ward, Phan Thiet, Vietnam
Phone Number:
Region: Vietnam > Binh Thuan Province > Phan Thiet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 129 Hotels in Phan Thiet
Price Range: $150 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Cliff Resort & Residences 4.5*
Number of rooms: 123
Official Description (provided by the hotel):
Located in the prime location of Mui Ne, The Cliff Resort & Residences is a brand new 4-star plus resort complex offering a majestic oceanfront setting with breathtaking views and sophisticated services. Situated on a 3-hectare picturesque piece of land, The Cliff consists of: 128 rooms with 95% sea view (beachfront bungalows, panoramic sea view condos & penthouse, beachfront villas with private swimming pool) - meeting room for up to 200 people - Vista Restaurant managed by famous Hoang Yen Restaurant Group - luxurious Zest Spa - The Den Entertainment: mini-cinema, karaoke, billiards, ping-pong... - Recreational facilities include 2 outdoor swimming pools, fitness center and a variety of beach sports: jetski, kayak, kite surfing, wind surfing...Business category: 4-star plus Resort & Residences. Employees in Vietnam: 250 ... more   less 
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