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“Stay away from this dump”

Restaurant & Cafe Tuấn
Ranked #17 of 1,682 Restaurants in Hoi An
Certificate of Excellence
Price range: $2 - $6
Description: Currently next to our restaurant there is a new restaurant opening They have the same address as our restaurant and sell the same products as us We hope our customers will not be confused to avoid unwanted incidents Please go to the restaurant address: Tuan Restaurant- cafe 170 Tran Nhan Tong Phone number: 090570664 Thank you
Restaurant details
Description: Currently next to our restaurant there is a new restaurant opening They have the same address as our restaurant and sell the same products as us We hope our customers will not be confused to avoid unwanted incidents Please go to the restaurant address: Tuan Restaurant- cafe 170 Tran Nhan Tong Phone number: 090570664 Thank you
Reviewed 23 June 2024

Terrible service and food was even worse!! Stay away from this dump. Worst mistake going there, sick for days afterwards!!

Date of visit: June 2024
    • Value
    • Atmosphere
    • Service
    • Food
1  Thank lana s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 28 June 2024

Hello

Is your health okay?

We are very sad after reading your review. We hope you have good health 🙏🙏🙏

We apologize for not apologizing because we need to clarify the issue

About your review

First, let me ask if you have come to the correct address of our restaurant
Currently next to our restaurant there is a restaurant, specializing in serving most of the dishes that do not need to be cooked, such as raw fish salad, snails... and frozen foods (you can see it on their sign) these foods
If someone is not used to eating it, they can easily get a stomachache

They took the address of our restaurant, because we are located on the same piece of land, so they took the same address
There have been quite a few cases of confusion between the two restaurants. Many customers discovered the wrong restaurant after eating and came to share directly with me about it.

Because they are a restaurant that serves locals, none of the staff can speak English, and they have only been open for a few months.

We have over 15 years of experience serving foreign customers and rarely do any customers criticize our service.

As for food, there are many people from all over the world who come here every year, each with their own taste, so it is difficult for food to satisfy all customers' needs.

Our restaurant prioritizes food hygiene and safety first, we have a "food hygiene and safety" certificate issued by the city.

For us, the health of our customers is our top priority

We, We guarantee that all food is 100% fresh every day because the chef, my husband, goes to the market and personally selects each item. I have witnessed it many times and know his thoughts. My husband believes that we must buy the best, freshest and highest quality food to cook for our customers

I am heartbroken to read your review
So sad to hear you are in pain,,, but hope you can reconsider this review.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (3,605)
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57 - 61 of 3,605 reviews

Reviewed 21 June 2024

Some of the best food of our trip was at this little restaurant, can’t recommend this place enough their version of Cao Lau noodles was incredibly tasty. Staff incredibly friendly and welcoming

Date of visit: March 2024
    • Value
    • Atmosphere
    • Service
    • Food
1  Thank karne g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 June 2024

Top points, for the best dinner in Vietnam ever. We choose eggplant. It was divine. Eggplant is a favorite food and my family, and friends are always lining up for it at home, but now I have stiff competition. Cafe Tuan has outdone me. We also selected deliciously crumbed fish. My father is a fisherman, so I am very fussy when it comes to fish. This fish was just so yummy and melted in our mouths. The eggplant and fish marry well together. Please come to Cafe Tuan for food as you will not be disappointed.

Date of visit: June 2024
    • Value
    • Atmosphere
    • Service
    • Food
1  Thank 494vice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2024

I got to Hoi An checked into hotel snd went for a walk, I soon became hungry so dropped into Tuan Cafe , well ,what can I say probably the best thing I did, food lovely, cocktails great but the best was the way I was welcomed, I can't say much more,, I got a smile on me

Date of visit: June 2024
1  Thank Lesley T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2024

Cafe Tuan has excellent food.
We tried the sauteed eggplant (Delicious) and fish lemongrass & chilli (supper yummy).
The food is very flavorful.
We also had the lemon juice and passion juice , they too were very nice.
The restaurant owner, Vicky, is very very jovial.
Highly recommend this place if you'll vising Hoi An

Date of visit: June 2024
1  Thank Venture60901992347
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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