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Reviewed 22 August 2018

very clean,tidy room,very good hotel & staffs were very friendly especially House Keeping . Hotel view is very located. The place is very quiet & calm. Nice swimming pool.
very good spa and hot water stream.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank maheshp1136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018 via mobile

Expected more from its brand name
* pool is small
* indoor pools are separated
* room service is only until 10pm
* food is AVERAGE
* 1 soap in washroom
* no toothpaste and complimentary toothbrush
* the hotel is old and needs improvement to lighten it up. Given you are already far from civilization.
* very less things to do, if you want an escape from the city and stay in your room then its fine.
* will be the first last visit though

Stayed: August 2018, travelled as a couple
Thank MarzJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018 via mobile

Ac is bad in all rooms - No good room servic so you have to call multiple times for any simple request - The swiming pool have not the simple services like umbrellas or towels when you ask for towels after 4PM they say sorry the towels finish - The resturant is very poor so you can find more varity food in any normal resturant and spicialy the sweets its simple and bad -- Realy terrople experince

Stayed: August 2018, travelled with family
Thank salahobaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2018 via mobile

The most terrible hotel I have been there
Rooms without towels
Noises everywhere
Terrible staff and food
Dirty place
Omg the most worth day in all my life
Very old hotel
I think if your life is amazing you should go there to make it worth

Stayed: August 2018, travelled as a couple
Thank alaag354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2018 via mobile

You guys really need a training in customer service. I cant believe the disaster you live in everything is broken in the room. First of all i agreed with Usman that i will pay 300 AED for 2 adults and additional one bed for my sister, then when we reaches there they said no this price was given by mistake and i have to pay 100 extra for the bed. They promised that the bed will be there after 30 minutes. This is my second night and util now i did not receive the bed. The pool is dirty the chairs are broken. City like RAK should not have a tribble hotel like this. Please please im begging you to close this hotel as soon as possible. This will damage the image of tourism in RAK. Changing your word in the price is not good. You need many things to do to know whats the meaning of making the customer satisfied. Oh my god i still cant believe that i saw some insects in my bathroom. I just want to leave your hotel and consider this as a complaint for the ministry of tourism. Guys look at my bathroom and laugh.
There is a manager called Kamal he promised to help then he stoped answering my calls lol. Show me the quality standards please

Stayed: August 2018, travelled with family
Thank Rami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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