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Reviews (244)
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Traveller rating
167
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All reviews al ain mall special thanks recommend this hotel room service rooms are clean hotel is great breakfast buffet nice stay reception staff late check business trip nara mr osama gym cleanliness alain
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Reviewed 20 December 2021 via mobile

It was my second time in this hotel. I noticed there was abuse in the handicapped parking. I talked with reception staff about but they didn't bother about the complain

The hotel is excellent but the handicapped room is not got as far as the bathroom area it need amendments

Some hotel staff especially Arabs need to be more courteous with visitors. Most of them are less helpful and less friendly

Date of stay: December 2021
Trip type: Travelled with friends
Thank jamaloman
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 December 2021 via mobile

First of all, check-in took a while. We reserved a non-smoking room, but upon arrival, it was not yet ready. However, we didn't mind because the bell boy at the lobby was very friendly to our son and he even offered toys to keep him busy while waiting.
Secondly, when we were at the pool area, the staff was very concerned about our son because he was crying over a duck float of another kid. That's why, they offered to lend him some toys just to distract him and let him enjoy swimming.
But at night around 12midnight, when we were taking photos at the lobby, two hotel staffs treated us as if we're not guests in the hotel and we felt like we don't have the right to enjoy our stay here.
This made our rating that should've been 4 instead of 2.
By the way, this is our 2nd time staying here. But due to the disrespectful and offensive staff, I don't think we would be back.
We won't recommend this hotel to our family and friends either.

Room tip: Some staff are unprofessional
Date of stay: December 2021
Trip type: Travelled with family
Thank sherylmae17
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 December 2021

My family and I was grateful for Mr. George who was in the reception during our check-in. He really take an extra effort to accommodate our request to have a connecting rooms. We felt welcomed because of his warm behavior towards us. Thank you so much!

Date of stay: December 2021
Trip type: Travelled with family
Thank ymacabrales
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 December 2021

Staying at the Ayla grand is comforting. The hotel is quiet and the rooms and are clean. The staff is especially very courteous and friendly. I would recommend staying a the Arlya Grand if you are in Al Ain

Date of stay: December 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank dearmill02
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 December 2021 via mobile

Nice hotel ..

Thanks to Receptionist ( Giselle)

She was helpful and friendly.
.......................................................................................................................................

Date of stay: December 2021
Trip type: Travelled solo
Thank younis90s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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