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2 - 7 of 222 reviews
Reviewed 3 June 2017

Everything is perfect, except that in restaurant they served me a something almost water instead of orange juice. Thanks to hotel management, my complain was accepted. Other than this, rooms are comfortable, internet is good working, centrally located, easy to access, good car parking area, rich and tasty selection for breakfast and meals.

  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Okarahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 5 June 2017

Dear Ozan Karahan ,

We very much appreciate your comments regarding your stay at the Novotel Kayseri.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

The Novotel is ideally located for an overnight stay if travelling by plane, but is also walking distance from the town centre (15 mins to the main shopping centre). The staff are welcoming and efficient, the rooms are clean and breakfasts are excellent (don't miss cutting a chunk out of the delicious huge honeycomb).
Although situated near a multi-lane main road there is no noise inside when the windows are closed, and rooms facing the road have a fantastic view of the mountain if the weather is clear.
I have stayed in this hotel 3 times and would not hesitate to stay there again if visiting Kayseri.

Room Tip: The top floor looking over the road offers the best view of the mountain.
  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Bitternwatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 29 March 2017

Dear Guest ,

We thank you for choosing Novotel Kayseri .

We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

We look forward welcoming you back in Novotel Kayseri in the near future.

Sincerely Yours,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

The Hotel is Nice and very good Location is best closed to all area at the City closed to airport and to big mall . Accor club hotel its there are shortage in it some Like club lounge the English at main same reception Resturent the Service is good not excellent its becozed the no English . The food and poffeah is good also not Very as there are alot not there , room best and clean .

Stayed: November 2016, travelled with family
Thank halsaadoon729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 28 November 2016

Dear Guest,

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri .

Sincerely Yours,
Hotel Management

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Reviewed 30 October 2016 via mobile

We stayed at the Novotel as a pit stop in Kayseri enroute to Cappadocia. The hotel is about a 15-20 minute drive from the airport and is located on a busy high way. It's 10-15 minutes away from restaurants or convenience stores. The room was nice and clean and was well priced for what we got. All in all this hotel is very suitable for people on a business trip not so much so for people wanting to see the city.

Stayed: October 2016, travelled as a couple
Thank Rida H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 31 October 2016

Dear Guest,

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri .

Sincerely Yours,
Hotel Management

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Reviewed 27 October 2016 via mobile

My gf and I stayed there for one night for a flight the next morning to Istanbul. A typical business hotel, nothing fancy. We ordered room service pasta, and it tasted really terrible, so wouldn't recommend. Free parking, Good price.

Stayed: May 2016, travelled as a couple
1  Thank 508charless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 28 October 2016

Dear Guest,

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri .

Sincerely Yours,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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