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Reviews (390)
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All reviewsoutdoor poolluxury hotelhalf boardmediterranean seasaladhammam
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3 - 8 of 390 reviews
Reviewed 8 March 2018 via mobile

It was off season so outdoor pool and done other facilities may not be available..that was the only drawback. However staff were very helpful and did what they could to help. Receptionists Kemal and ibrahim were both very good.

Stayed: March 2018, travelled with family
1  Thank Shaz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilemHotel, Director of Sales at Bilem High Class Hotel, responded to this reviewResponded 1 week ago

Dear guest, We are so glad that your stay with us in 2018 met your expectations. Thank you for sharing your brightest moments, experiences, recommendations, suggestions and thoughtful comments with our readers and the community. We look forward to the great pleasure of welcoming you again in the near future to experience an unforgettable and lasting rest. Sincerely, BİLEM HIGH CLASS HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

A very reasonably priced 4 star hotel. Room decor was a bit dated, Food was of a good standard. Highlight for me was the Hamam. Best full body massage and turkish bath. Staff are very friendly. WiFi was a bit patchy.

Stayed: April 2017
Thank Rita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilemHotel, Director of Sales at Bilem High Class Hotel, responded to this reviewResponded 5 March 2018

Dear Guest,


First of all that was an honour for us to welcome you ion our hotel.

Our guests reviews are really important for us to improve our service quality. Due to that reason we read all reviews word by word.

Please do not hesitate to contact with us if your choose us again to prepare the repeat guest suprises for your.


Best Regards

BİLEM HIGH CLASS HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

Amazing to stay , located on the sea which is accessible via a private lift .
10 min faraway from the city centre kalecei. The hotel surrounded with lot of restaurant, pub , coffee shops and shiha places.
Highly recommended for those who likes diving and snorkelling and not recommended for kids since no sand beach.

Stayed: September 2017, travelled as a couple
1  Thank Hussein I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilemHotel, Director of Sales at Bilem High Class Hotel, responded to this reviewResponded 5 March 2018

Dear Guest,


First of all that was an honour for us to welcome you ion our hotel.

Please do not hesitate to contact with us if your choose us again to prepare the repeat guest suprises for your.


Best Regards

BİLEM HIGH CLASS HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

Disgusting attitude from older reception guy. I paid a room service bill the night before i left, and upon checking out, was told there was 19 TL to pay, though they had no chit, or signature and couldn't tell me what it was for! But they knew my lift to the airport was there and i was told the police would be called if i didn't pay it!!!
Other than that, if you smoke and like cigarettes, these rooms will suit you down to the ground, you wont need tabs, just inhale the smell from the blankets and curtains, that should give you the hit you are looking for.
Breakfast...well i hope you like eggs, because everything ha egg in it, apart from the hotdogs in dolmio sauce.
Dont go for a massage either, and if you do, dont show them how much money you have, because a standard sports massage, then becomes a super one, for more money....which to be fair, wasnt even a real massage, i could have done it myself to be quite frank!
The swimming pool had no water in it.
The exterior of the hotel is undergoing some renovations, and looks shabby, which i guess is what happens when you renovate, but add that to all the above, its a dump, a dump that robs you of your money.
AVOID.

  • Stayed: January 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank 1972jph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilemHotel, Director of Sales at Bilem High Class Hotel, responded to this reviewResponded 6 February 2018

Dear Guest,

First of all thank you for your comment about us and that was an honour for us to welcome you in our hotel.

Our guest comments are really important for us to improve our service quality because of that we read all them word by word to make improvements and changings by the way after we reading your comment searched the facts that you mentioned and we understood no one reflects the truth. Now I will write the real one by one;

- You made less payment the night before and appealed using of minibar after then all minibar & payment documents are available and documentable in our computer system so we informed you about the details day by they between your accomodation dates.
- You have objected to our disclosures and rejected the documents.
- We reminded you that you have to pay for hotel rules that apply all over the world, so you pay and we check you out calmly without any warning. This process can be proven in our camera recordings.
- Smoking is prohibited in our rooms due to laws that have been in effect for a long time in our country. All our rooms have been renovated and all our textiles have been renovated. For this reason, you can not even talk about a situation like you said.
-As a hotel that serves breakfast outside, there is a wide variety of hot, cold, salads, cheeses, etc. in our open buffet every day. fresh food is served and the quality laws are also routinely controlled. Fresh eggs, pancakes are cooked and served in our show buffet.
- During the winter season, our outdoor pool is naturally closed and clearly defined in our concept. Because it is January, it would be better to choose the heated indoor pool.
- Our concept that our massage services are paid is clearly stated. List prices are offered. It is up to you, our esteemed guests, to clearly state which massage you want or do not want. A service you do not like can not be offered to you.

I would like to state that we can not allow you to give a false impression to our guests with unfair reasons and that we can not allow this as a hotel management.

Please do not hasitate to contact with us for any request or detailed information.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

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Reviewed 27 November 2017

I visited that hotel 3 times last 1 year. It is good but not luxury hotel cause some of rooms need to be renovation. But it is at the heart of the city. Especially this hotel have special beach. During the summer time that beach is life saver. Also some bars and attaraction areas are very close to here. It is just good for couples and singles.Breakfast is not excellent but enough.

Room Tip: Get seaview rooms.
  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank SALTIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BilemHotel, Director of Sales at Bilem High Class Hotel, responded to this reviewResponded 29 November 2017

Dear Guest,

First of all thank you for your time to write your comments and that was an honour for us to welcome you in our hotel.

Please do not forget to contact with us if you would like to choose us one more time to prerare repeat guest suprises for you.

Best Regards
Mrs. Ömürden ÖNCEL ÖZMEN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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