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Twinpalms Phuket
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Reviews (2,043)
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1,523
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All reviewsoriental spooncatch beach clubgrand deluxe palm roomthe penthouselagoon poolresidence hostcatch barour honeymoonconstruction noiseseafoodhotel restaurantamazing hoteldirect accessmain poolpool accessbeautiful surin beachwelcome drink
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5 - 10 of 2,043 reviews
Reviewed 3 weeks ago via mobile

This hotel definitely exceeded my expectations!

It all started with the super friendly staff, a nice glas of champagne and a flower bracelet at arrival. The stunning pool area is beyond beautiful and I forgot my long journey within a second.

Talking of beautiful, the rooms and especially the bathroom almost made me never want to leave again.

Breakfast offered everything you can dream of including fresh juices, champagne and the best coffee I’ve had in a long time.

I loved my stay there and I really do hope I can come back soon. Thanks for an amazing holiday twinpalms!

Stayed: May 2018
1  Thank Greta V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this reviewResponded 3 weeks ago

Dear Greta V,
Thank you so much not only for having chosen Twinpalms Phuket whilst holidaying in Phuket but also for having taken the time to share your experiences on TripAdvisor.
We are delighted that you took home great memories and we hope to soon have the pleasure of welcoming you back for more great coffees and champagne....
Until then
Olivier

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Reviewed 3 weeks ago

I have stayed here 4 times now, with the fifth booked for September. A total oasis and the best luxury for the price I have found anywhere in the world. The feeling of walking back into the cool, scented foyer and seeing the warm smiles of staff never gets old.

Don't neglect spending time at HQ beach club - the free shuttle is great. Not quite what Catch used to be, but that's a longer story! Ahhh Thailand.

I recommend the car service from the airport to add to the overall experience - and THAT buffet breakfast. In house dining is excellent quality but far more expensive than street food options (which are limited around Surin, admittedly).

Room Tip: Lagoon rooms are amazing, but so are the cheaper options.
  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Ross J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this reviewResponded 3 weeks ago

Dear Ross J,
Thank you so much for having come and since returned regularly, we are honored.
Great to read that the team continues to answer your every needs and delight is part of each experiences.
We'v got to catch up in September to share your thoughts about the new Catch Beach Club, I am told by many that it is better but just a bit further away... Thailand indeed...
Glad you enjoy HQ Beach Lounge and the natural feel it offers.
See you again soon and thank you for you support.
Olivier

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Reviewed 4 weeks ago

This has been our second stay at Twinpalms and it has been as magical as the first one! From impeccable service to the most amazing breakfast buffet, a 50m pool for our daily morning laps, a relaxing spa and spacious rooms - it has definitely not been our last stay!

Make sure to book a dinner at Palm Seaside for the best Thai food in the world and a unique, utterly beautiful setting!

Room Tip: Choose an upper floor for beautiful palm tree views!
  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank finchkind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this reviewResponded 3 weeks ago

Deqr finchkind,
Thank you so much not only for having come but returned...
We are delighted that the magic is still there, everyone is passionate about it...
See you again soon for more.
Until then
Olivier

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Reviewed 16 April 2018 via mobile

We are Twin Palms members and recently had a wonderful stay to celebrate our wedding anniversary. The accommodation, the food, and particularly the staff, were absolutely wonderful. Special mention for Kate on Reception who was so welcoming from the minute we arrived. She is a credit to Twin Palms. The restaurant staff and staff at the pool bar were also great.

I would have given five stars but for two reasons. There is a very frustrating issue with an inadequate number of sun-loungers at the pool. Management must know this as if you read the other reviews, mine is certainly not the first to mention it.

There is additional space for more sun-loungers, why don’t you buy some? After we checked in, we had planned to spend the whole day relaxing by the pool. We live in Phuket and so we did not want or need to go outside to visit anywhere else. We had a day and night off work and just wanted to relax. Unfortunately, we had nowhere to sit by the pool as all the sun-loungers were taken. Instead we went for lunch and then came back a few hours later, when we managed to get some chairs. Far from ideal as half the day was over.

The other reason I am not giving five stars is because of one of the outside attractions promoted by Twin Palms in their suggestions for things to do. Fantasea is one of the cruelest, outdated “attractions” in a country renowned for the abuse of animals for tourist entertainment. Fantasea uses live elephants in their shows, night after night, and these creatures have been through horrendous abuse to get them to the point where they will perform. Baby elephants are routinely stolen from their mothers and physically and mentally tortured so that they will either perform in shows like this or allow tourists to ride them. I was shocked to see that in this day and age, a hotel of Twin Palms’ standard would recommend such a place. Other local resorts such as Trisara have long stopped promoting such cruelty.

Can Twin Palms please consider moving with the times? By way of example, a far more appropriate recommendation would be the recently opened Phuket Elephant Sanctuary, where these beautiful animals are finally given some love and respite and where tourists are welcome to visit and see them without any cruelty involved. I am not affiliated in any way with this place, but it seems a far better alternative to promote than anything that contributes to the abuse of the Asian elephant. Please consider it, Twin Palms. Thank you.

Stayed: April 2018, travelled as a couple
2  Thank maeveyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this reviewResponded 3 weeks ago

Dear maeveyh,
Thank you for having visited us, although too sorry.
Point taken on the recommendation in the library, thank you for having pointed it out.
As to the sun chairs its a dilemma, there is nothing worse to look at then empty raws of sun beds... In most cases, a relaxed wait of a few minutes sipping champagne at the pool bar leads to an available sun-chairs...that is why we choose not to have more sun chairs.
See you again soon.
Olivier

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Reviewed 11 April 2018

Stayed at the Twimpalms Phuket as a trusted "special weekend getaway" resort, and as Catch Beachclub was hosting a favourite DJ during the 'Vibes' series of events.
On this stay we were upgraded to a Grand Deluxe Lagoon Pool Room, which we really enjoyed. The "flowing" access from the Room to your private (to a certain extent) terrace and directly into the lagoon pool system is really comfortable, and gives the guestroom an even greater sense of space. It is somewhat like having a "private pool" but without being completely secluded behind a high wall or screen.
The facilities remain very good, even though the sunbeds aren't the most comfortable design for "all day lounging". We had dinner at 'Oriental Spoon' which was nice without being mind-blowing, and Room Service was good quality and delivered in a timely manner. The in-house movie entertainment system is very good, with many movie/music options for a variety of interests.
The staff service remains top-class, despite the resort often operating at high occupancy.
Surin Beach is popular and lively but not crowded, and just a short walk back to the resort or to the nearby convenience stores and restaurants.
The Twimpalms remains a favourite on Phuket, and we would recommend it to most for a very comfortable stay.

Room Tip: The Lagoon Pool Rooms are good fun
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GandCAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this reviewResponded 3 weeks ago

Dear GandCAdventures,
Thank you for having come and returned...
Wonderful to read that we continue to delight you whilst staying with us.
Glad to read that you enjoyed the upgrade to the Lagoon style room.
See you again soon for more unique moments.
Until then
Olivier

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