We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,772)
Filter reviews
1,772 results
Traveller rating
788
726
189
46
23
Traveller type
Time of year
LanguageAll languages
More languages
788
726
189
46
23
Show reviews that mention
All reviews laundry room patong beach self service laundry bangla road free breakfast swimming pool modern hotel budget hotel travel desk excellent location basic amenities minute walk nice pool stayed here for nights small balcony breakfast spread walking street
Filter
Updating list...
550 - 555 of 1,772 reviews
Reviewed 27 March 2016 via mobile

It's been 4 years since we last visited Phuket as one big Family and the number just adds on every time. Therefore, rather than booking the Marriot again, we wanted to try something new, something basic or somewhat refreshing for all of us. With 2 toddlers in tow and a few elderly, we definitely needed somewhere convenient and reasonable priced.

The reservation process didn't come stress free as we are still requesting the room confirmation numbers one week before the trip.

The check in process was a breeze with a slight hiccup to the rooms as they were not really what we had requested way back in 2015. But we managed to sort out all the 6 rooms ourselves - as Front Desk couldn't help much either.... "sigh". But that didn't dampen our spirits.

The front desk ladies were happy to help in all our other requests but I do wish they would be more intuitive to realise that we have baby and a toddler. So leading the way or showing us the way to one of your many blocks would be much appreciated as we didn't know the indication of your room number where the first number refers to your block number. So we made one return trip to the front desk again with 14 ppl, asking for directions again.

There's no basic introduction of the hotel was conducted when we checked in and so the rest are up to us to explore then. Other than the location of the pool and dining room, we didn't know the provision of other services such as the towel for pool is placed at the front desk and the ice and drink vending machine located in front of the checkin desk etc. So we had to use the room towels which of course wasn't enough but the daily housekeeping staff were very nice to provide clean towels when we asked for them.

The property is clean and as mentioned hype with the SMART concept. I love the indication of the morning crowd outside the dining area so we know when to avoid the massive crowd. The trolley which we could help ourselves with to move our luggages around and the take away F&B concept were some of the new things to us and we definitely love the idea. But the doors to the room were too heavy for the kids and even as adult i do feel it's tough holding onto door as well. One of us actually suffered a bruise because of the door. So my advice, if you have any kids or elderly, please hold the door for them.

Breakfast was very basic with toasts, pastries, fried eggs, fried rice and pancakes etc. Basic juices, Coffee & Tea were served as well. The hotdogs were great- my nephew complimented delightfully. I was pretty delighted by the Grab and Go concept. A bit of excitement but coupled with slight disappointment. I had a hard time finding the Grab and Go counter. I couldn't find any staff in the dining room, I had to wait a while before they finally emerge where I can then ask for assistance. It's actually placed behind the usual mugs for coffee. But because it's all used up, so that's why I didn't managed to find them. Nevertheless the clearing of table was fast and efficient. Kudos to the F&B staff so we won't have to wait long.

This hotel is located beside the beach and it's within the vincity of Banzaan fresh market and Jangceylon shopping mall. If you don't like to walk, you can hire a tutuk. There's also mini food night market which is just behind the hotel and a 7 eleven nearby if you need to top up any basic supplies.

When I left, I'm still wondering about my inquiry on my membership points.. hmm...

Date of stay: March 2016
Trip type: Travelled with family
Thank cle0p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanJatuporn, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 28 March 2016

Dear cle0p,

Thank you very much for your great review and constructive feedback during your stay with us. All the constructive feedback already shared to all concern to pay more attention, focus and follow up your point for you. We are pleased to know that you get the great memory from our housekeeping services and our breakfast menu. Once again, thank you very much for your review is high value for all of us the more focus and we are looking forward to welcome your for next visit Patong Beach
Best Regards,
Nan Jatuporn Phiukhao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016

The hotel has a large and pleasant lobby with very courteous front office staff. The room was very clean and comfortable with a balcony facing the pool. There are only three blocks which face the pool and one should ask for these. This is probably one of the few Holiday Inn Express hotels which has a pool ( with another one for the kiddies ) . They also provide bath towels for the pool but sometimes they run out of the towels, so it is better to take one in the morning itself. They can also be used for the beach.
The breakfast is standard Holiday Inn breakfast and if one is looking for an American style breakfast then would not be disappointed. The basic things are all available and of a good quality.
The Patong beach is just about a few steps from the hotel - this is the main USP of this place and makes it a perfect location. Do remember to take the beach towels from the hotel front desk - it is provided free of charge.
Just outside, there is a Family Mart on the right and a 7 Eleven and a super market on the left - which also happens to be the main Beach Road and runs parallel to the beach. About 15 min walk on this beach road will take you to the Bangla Road - which turns pedestrian only after 1800h and where the nightlife of Phuket is. Luckily the sales guys do try to attract you but do not pester. A polite no is enough.
On the beach road there are lots of eateries with all possible options. We had dinner at Restaurant Savoey. Very good food, good service and reasonably priced. It is also the largest restaurant on the Beach road. Another good restaurant was Patong Sea Food, also on the beach road. There is a McDonald's as well - but surprisingly expensive. So unless one hates Thai / Chinese food or develops a craving for American food back home - McDee is better avoided as there are ample better options readily available.
Another interesting thing to try out is the "Fried Ice cream". There are many on the beach road. Costs around 100 Baht and the way it is produced right in front of you is very interesting.
The hotel has a Tour desk which is well managed. Most tours have pick up and drop from the hotel. We opted for Simons Cabaret - a 1h 15 min evening show ( 800 Thai Baht per person ) is definitely worth seeing. Opt for the VIP ticket so that you are not far away from the stage. The actors are all supposed to be men - which is unbelievable ( they look such pretty slim women ).
We also opted for a tour of Phi Phi Island. Full day tour for 1800 Thai Baht per person . Here we strongly recommend going for the VIP package . You will be in an AC lounge with free refreshments and if you are not fond of sun and tanning then you can remain inside. You can always roam around outside as well. The Lunch for the VIP package is also better.
We used the hotel limousine for airport transfers. It was very convenient but very expensive. At 900 Thai Bahts each way, it was more than double the normal taxi fare.

Room tip: ask for room facing the pool to have a more pleasant view
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank prashik52_56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanJatuporn, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 25 March 2016

Dear prashik52_56,

Thank you very much for your kind to give us the great 4 star review with useful information. Your feedback and comment is high value for all of us to keep continue to serve the great services to all of our guest. Your review is very interested in and useful for the people who are first time visit Patong Beach. Once again thank you very much for your recommend our hotel and we are looking forward to welcome you for next visit Patong Beach
Best Regards,
Nan Jatuporn Phiukhao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016

The hotel is really beautiful and the best is the pool they have. It is literally a few steps from the beach, and they always provide you beach towels. The price is really good for the hotel installations and the location, since you have stores and restaurants nearby.
The only con I experienced is the air conditioner which was hard to control, seemed that it was blocked. Would definitely stay there again.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Silvi27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanJatuporn, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 25 March 2016

Dear Silvi27,

Thank you very much for your kind to give us the great 4 star review. We are pleased to know that you get the great memory and experience during your relaxing time from our location, value for money and cleanliness of guest room. Once again, thank you very for your constructive feedback regarding to our air condition system we already shared to all concern to pay more attention and focus. Your recommend our hotel is high value for all of us. We are looking forward to welcome you for next visit Patong Beach
Best Regards,
Nan Jatuporn Phiukhao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2016 via mobile

Good location but staff are not so friendly. The room is a bit old and tired, need some maintenance. The pool is nice and if I had a room with pool view, I will enjoy my trip much better. The breakfast is average. They have self service laundry and it caused 100THB for one time using. In brief, I would recommend this hotel for travelers who want to stay near the beach

Date of stay: March 2016
Trip type: Travelled with friends
1  Thank Lê T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanJatuporn, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 22 March 2016

Dear Lê T,

Thank you very much for taking your time to give us the great feedback and review. We are pleased to know that you get the great relaxing time during your stay with us regarding to our location - Yes, only 5 mins from hotel to Patong Beach and 10 mins to Entertainment zone but far way from the noise. Once again, thank you very much for your recommend our hotel and we are looking forward to welcome you for next visit Patong Beach
Best Regards,
Nan Jatuporn Phiukhao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2016

Phuket beach is a 5 minute walk from here. The breakfast spread is nothing spectacular but does satisfy all needs with decent quality and variety of food. Swimming pool is very nice.. Premises are hygienic and very well maintained. There is no room-service and dining, but thats reasonable for the prices you get the room for.

Date of stay: February 2016
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank ParagK85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanJatuporn, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this reviewResponded 21 March 2016

Dear Parag K,

Thank you very much for taking your time to give us the great 5 star review with good feedback. We are pleased to know that you get the great memory and experience during your relaxing time from our location - It's true only 5 mins walk from hotel to Patong Beach and 10 mins to Entertainment zone. Once again, thank you very much for your kind to give us the great feedback and recommend our hotel. We are looking forward to welcome you for next visit Patong Beach
Best Regards,
Nan Jatuporn Phiukhao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews