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59 - 64 of 610 reviews
Reviewed 26 November 2018

Room is not in good condition, there is some colour was stained everywhere especially the bathtub, the head shower is a poor design which when you taking a shower beyond your head, the water is not exactly fall down into the bathtub and it become wet everywhere of the bathroom because there is no shower curtain.

The most especially thing is when i checked in the room, its located at the corner. I called the receptionist immediately which i claimed that i want to change the room not located near the corner but they said fully booked, you know the ridiculously thing is they are keep selling the upper room type online, I also indicate that I am willing to pay but the receptionist just keep telling me fully booked, WTF? It's ok, I said I am wiiling to change it tomorrow but she still telling me overbooked even there are all room type keep selling online! Then I have approached the reception on next day morning, the answer still the same (fully booked), and they said their system showing fully booked and they don't even know why sales & marketing keep selling the room online!? Then I call to the agent that i really want to change the room and i am willing to pay the supplement.

When I back to the hotel in the evening after I finished my tour, the agent tell me they finally accept my request for upgrading by paying money. Then I have apporached to the counter once again and I emphasized that I do not want the corner room, and they said there is only once upper room type (Deluxe Room) located at the corner and promised me that I can change my room to the same room type but not near the corner. Then I said ok and i kept my luggage in the counter next day morning and go out for my another tour and i also remind them once again "I dont want corner room!" and they said no problem!

When I back to hotel in the evening, the receptionist told me the reversed answer which they held the corner room for me for the same room type and there is a deluxe room which is not located near the corner, are they kidding me!? Which they told me at the evening of the day before is totally difference with they telling me when i back to hotel in the evening.

At last, i do not want to argue with them and then i accept the supplement way to upgrade to the deluxe room.

Which I want to express is this hotel is the worst one I have ever stayed, the room is just fair, the location also not good, there is a signage which stated any drinks or food cannot be brought inside the hotel area which is also a ridiculous thing. the staff is just keep fooling and kidding me while I complaint to agent they suddenly willing to help me to change the room, but finally what they said is totally difference which is not acceptable. I knew the request is subjected to hotel's availability but you cannot trying to keep lying and kidding the guest which I also work as a hotel reception supervisor!!!!!!

I am not recommend anyone to stay in this hotel anymore!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Deskkk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2018

A group of us stayed for 3 nights and on the first night asked to change rooms as the beds were so uncomfortable, however after changing found they are all like that. Staff do not understand english very well, breakfast was dreadful. Some of our party decided to leave and seek accommodation elsewhere and were not given compensation of any type. We ended up staying but took the Day beds off the rooms they left and put onto our beds so we could get some sleep. Pool shuts at 7 while its still light and hot, staff did not care, shut anyway. Close to town but that is all that is good about it.

Room tip: Try to find one with a comfy bed
Date of stay: June 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Tanya R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 August 2018 via mobile

Firstly, this hotel is not like the pictures,although it was still a nice stay. Breakfast was pretty good, lots of variety. Room was clean and big but balcony was awful and only big enough for a noisy fan that blew out hot air. Only thing about room that could improve is providing cutlery and a couple of plates for bringing own food. Pool was nice but rooftop bar wasn't open which was disappointing and pool closed early at 8pm

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Dannielle F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2018 via mobile

The worst breaksfast buffet I’ve ever experienced. There is no rooftop bar. The staff didn’t want help
And charged us for overseas calls when we called McDonald’s.
Didn’t want to let me use a fork to take to the room to eat noodles.
The bed was 2 single beds pushed together with the bed side table behind the bed leaving it in the middle of the room.
Don’t trust the advertising!! We were advised if we wanted to drink at the pool we would need to go from level 8 to level 1 to order a drink.
No one was helpful would not recommend this hotel to anyone.

Date of stay: July 2018
Trip type: Travelled with friends
Thank 517nicoleb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2018 via mobile

This hotel was great! Our room was a nice size with a washer, dryer, microwave, huge fridge , balcony , robs, slippers, tv ...I loved everything about this hotel. The breakfast was delicious & fresh every morning ranging from, Thai dishes w/rice, fruits, oatmeal, cereal, pastries, sausages, potato’s as well as an omelette bar. Location was awesome as well, walking distance to Bangala Road, beach & plenty of places to eat & shop. I really don’t have any complaints about this hotel other than the bar not being open at the roof top pool. No worries tho, I just took my own personal drink to the pool with me, lol. There is a bar on the ground level near reception area. The staff were also very pleasant , especially the security guard , Muhammad is his name. He was very helpful & funny.

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank 972tiab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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