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Diana P
Fort Smith, Arkansas

Choose aanother hotel,i wouldnt stay here

Review of Quality Inn
1.0 of 5 bubblesReviewed 11 Aug 2024via mobile
H8ghly recommend you dont book here.

My original review disapproces because it was too truthful about reasons why after seeing the hotel and room I refused to stay there. Originally had planbed 4 days.

Intense smell that was undesirable, smoking maintenance man in hallway added to pungent odors.
Date of stay: August 2024
Trip type: Travelled with family
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5 - 10 of 225 reviews
Reviewed 17 July 2024

Have no complaints at all. Quiet clean room with a breakfast bar with all of the carbs you can eat plus yogurt and apples. Need to pull the shade as the parking lot lights are bright. The price for what you get is worth it. There's a Cumberland Farms right next door for snacks.

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Erin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2023

Paint chipping off walls and ceiling, old lumpy mattress, 2 lamps one worked, lamp shades were broken, ripped carpet on one side of the bed, big blood stain on rug. Bleached stained blanket. The smell was horrible. The phone in the room was for show,it didn’t work. We lasted all of 15 minutes while we looked for another place to stay for the night. I would NOT rent from Quality Inn again. My advice,Look elsewhere where you don’t feel like you’re going to catch something by sitting on a chair in the room

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank bevit73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2023

The hotel is in a great location. Sandra the front desk worker made our trip great. Her hospitality was excellent. The doors are a bit thin so you can hear people in the hallways but over all a great hotel.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Tina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandy Fazzone, General Manager at Quality Inn, responded to this reviewResponded 22 March 2023

Good Day Tina

Quality Inn was delighted to welcome you. My staff and I are pleased that your stay
was enjoyable. I want to thank you for your kind words. I really enjoy hearing from are
guests and want to thank you for the comments about are great location. Quality Inn
looks forward to your next visit and we hope it will be soon!

Best Regards,
Sandy F.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2023

On our late arrival there were 6-8 inebriated loud men drinking beer in the small lobby and reception did nothing about it! Our first room smelled of cigarette smoke and when we complained the reception guy told us " i don't smell the rooms, i just give them out!" He probably cant smell the smoky room due to his pack of smokes in the breast pocket of his filthy shirt. When i commented to my wife that the pool was closed one of the drunks yelled " THATS TOO BAD...WE'DE LIKE TO SEE HER ON A BIKINI! Our second room toilet was full !That was the final straw! As we left the construction guys working on renovations were drinking beer in the hall. STAY AWAY FROM THIS PLACE!

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Service
1  Thank Hans T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2022

You get what you pay for, as they say..... Our room was dark and a bit dingy...the toilet lid didn’t fit on the toilet..... area seemed a bit dodgy, and I did feel the room should. E less expensive....
2 positives: Sandra, on the front desk, goes out of her way to be helpful and cheerful. She is the best thing about this place and definitely improved our overall experience.
Finally, although it’s a somewhat run down, dingy place, it was clean enough, and we did get decent nights sleep.

Room tip: Haggle! Don’t pay top dollar for this place!
Date of stay: September 2022
    • Value
    • Sleep Quality
    • Service
Thank Jane E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandy Fazzone, General Manager at Quality Inn, responded to this reviewResponded 22 January 2023

Dear Jane

Quality Inn was delighted to have you stay with us. I do want to apologize for the issues you had with
your room. I have addressed your issues with are housekeeping/maintenance staff and all corrections
have been made. Quality Inn has great news!!! We have completed and are finishing renovations at the
Quality Inn! We are very excited to offer to are guests rooms with new furniture, bedding, fresh paint, new
bathroom fixtures and beautiful bathroom flooring. I hope you will get a chance to check us out and see
are beautiful new look. I want to thank you for your kind words about your front desk experience - it truly
made my day. I am pleased you found are hotel clean and did get a decent nights sleep. Everyone is
commenting on the wonderful sleep they are having with are new mattress and bedding set. My staff and
I look forward to seeing you again so we will have the opportunity to extend to you a superior stay!

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