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hanst
Vineland, Canada

Worst hotel ever!!

Review of Quality Inn
1.0 of 5 bubblesReviewed 10 Mar 2023
On our late arrival there were 6-8 inebriated loud men drinking beer in the small lobby and reception did nothing about it! Our first room smelled of cigarette smoke and when we complained the reception guy told us " i don't smell the rooms, i just give them out!" He probably cant smell the smoky room due to his pack of smokes in the breast pocket of his filthy shirt. When i commented to my wife that the pool was closed one of the drunks yelled " THATS TOO BAD...WE'DE LIKE TO SEE HER ON A BIKINI! Our second room toilet was full !That was the final straw! As we left the construction guys working on renovations were drinking beer in the hall. STAY AWAY FROM THIS PLACE!
Date of stay: March 2023
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
1.0 of 5 bubblesService
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Reviews (225)
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9 - 14 of 225 reviews
Reviewed 21 September 2022

You get what you pay for, as they say..... Our room was dark and a bit dingy...the toilet lid didn’t fit on the toilet..... area seemed a bit dodgy, and I did feel the room should. E less expensive....
2 positives: Sandra, on the front desk, goes out of her way to be helpful and cheerful. She is the best thing about this place and definitely improved our overall experience.
Finally, although it’s a somewhat run down, dingy place, it was clean enough, and we did get decent nights sleep.

Room tip: Haggle! Don’t pay top dollar for this place!
Date of stay: September 2022
    • Value
    • Sleep Quality
    • Service
Thank Jane E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandy Fazzone, General Manager at Quality Inn, responded to this reviewResponded 22 January 2023

Dear Jane

Quality Inn was delighted to have you stay with us. I do want to apologize for the issues you had with
your room. I have addressed your issues with are housekeeping/maintenance staff and all corrections
have been made. Quality Inn has great news!!! We have completed and are finishing renovations at the
Quality Inn! We are very excited to offer to are guests rooms with new furniture, bedding, fresh paint, new
bathroom fixtures and beautiful bathroom flooring. I hope you will get a chance to check us out and see
are beautiful new look. I want to thank you for your kind words about your front desk experience - it truly
made my day. I am pleased you found are hotel clean and did get a decent nights sleep. Everyone is
commenting on the wonderful sleep they are having with are new mattress and bedding set. My staff and
I look forward to seeing you again so we will have the opportunity to extend to you a superior stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2022 via mobile

I am sure at one time this was a nicer hotel, but those days are gone. If all you need is a clean bed and bathroom, this will work.

I could list a few disappointments, but you get the idea. Thankful, there are places to eat once you eat you apple or banana.

Room tip: Avoid second floor if you cannot do stairs with luggage. Set an expectation. I just need. A clean bed, bathroom. I can get eat close by.
Date of stay: August 2022
Trip type: Travelled with family
Thank seyheynyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2022

This place is a mixed bag. From the pictures, you can see that there are some problems. Also, the staff at night left a lot to be desired. Not only was the guy not friendly, but he did nothing about loud groups just outside our window in the parking lot late into the night. On the other hand, though, the day staff was great. Not only did they take good care of the breakfast area, but we had an issue and needed to cut our stay short one day, and the front desk manager was able to get our night cancelled without a charge. Everyone on the day staff was friendly too. It seems like this place is trying (the manager said they are remodeling also), but they are not meeting the grade in some areas.

Room tip: Don't get a room in the front of the hotel - especially on weekends
Date of stay: May 2022
    • Value
    • Rooms
    • Service
Thank dorsalmo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 May 2022

It looked fine from the outside and the lobby, but when we went down the hallway, we were met with the overpowering smell of urine. It smelled like a dog or person peed all over the rugs, which were filthy anyways. Same thing in the room. The smell was horrible and the carpets were filthy. We could not change rooms or hotels because it was SUNY graduation weekend. How could anyone have given this place a good rating?? Do you live in a dumpster? Also, there was nothing left to eat at the breakfast, except wrapped blueberry muffins and coffee. No cereal or waffles, because there was no milk or waffle mix. the yogurt was gone, and so was the fruit, and yes we got down there at a decent time. I would never set foot in that place again. This is what you call a quality inn ?

Room tip: Don't stay on the first floor. be down for breakfast by 7, I guess. In fact , I would stay away.
Date of stay: May 2022
    • Location
    • Rooms
    • Service
Thank A6927OKginam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2022

I've stayed here many times over the years. Place is showing it's age, but relatively clean/comfortable and good value. Tiny supposedly Covid related breakfast of small packaged muffins, yogurt, and juice.

Date of stay: February 2022
Trip type: Travelled on business
1  Thank davesM7291CW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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