Excellent accommodations and top notch service. Sandy,the lovely hostess, always goes above and beyond in making my stay a very pleasurable one. And she is very dedicated, often working double shifts on the weekends.
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RRI670
New York"Great Hotel"
Review of Quality Inn
Reviewed 12 Aug 2020
I have often stayed at this hotel. The friendly service, cleanliness will make us sure to come back soon. Our room was very clean and bed very comfortable.They are taking good care of cleaning and social distancing which make us really safe in the time of COVID-19. Indoor pool was great. after a long day it was good to relax in. As always everything was great. i would definitely coming back and recommend this hotel.
Date of stay: July 2020Value
Cleanliness
Service
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472matm
11
Date of stay: August 2020
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Ambassador289714
1
via mobile
I felt threatened and trapped. I was subjected to two people who woke me up at 2am with yelling and pounding belligerent behavior. The manager told me I had to move because they said they were quiet....this place is crap and they will be sued
Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E7655ETericg
143
The Mrs and I really needed a night to get away from the house.
we didn't want to drive all night just a mini escape have some good food and not worry about dishes or breakfast,
So we head to Albany midweek and right there on Central Avenue is a nestled little Quality inn.
Now if you know the area most of the bigger hotels are on Wolf rd. This is absolutely where you will be herded by all the Airports and general "where to stay" folks" and if its all 5 star, gold card service you want[for Albany?] then ignore me, god bless, may the road rise to meet you, etc etc.
But if 3-4 star will due, just to get away [with a nice pool, and even nicer hot tub] that is central to all- the mall, movies, and anything you want for dinner [burgers/steak/seafood/bbq/buffet we did Sushi see my review of Samurai] and breakfast included.
Now, are there bigger more elaborate breakfasts? sure, but I can also say that a lot of those places were not as clean and even though we made our own waffles [which we love] our breakfast was nice and hot and delish which honestly, has not always been the case with bigger hotels.
A special note- Our AWESOME Manager Marietta made us feel so at home and made sure there was Sugar-free syrup, yes many of your customers are diabetic! thank you for knowing that and putting the effort that we appreciate into your service [another thing bigger hotels never get right -[take a note boys Marietta got it right!]
We will be back and you will love it too -if you are in the area well worth your $ and time.
Date of stay: February 2020
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DHutch457
Rochester, New York
512
I've stayed at this location three times (Oct. & Dec. 2019 and Feb. 2020). Location-wise, it's great. About a quarter mile from major expressways and it's Central Ave. location is a main road leading in to the City of Albany. With the right type of discounts, we paid about $70 per night for our room(s). The establishment is clean and the staff is friendly. There's a nice variety of foods offered for the free morning breakfast. These are all the good points for this hotel. The issues that need to be addressed are mainly pointed towards maintenance. On our Feb. 2020 trip the HVAC unit would occasionally make a terrible noise. My friend/travel companion who is normally a sound sleeper complained that the noise from the unit was keeping him awake at night. Another issue is at the side entrance marked "4". There is a key card reader at the entrance but I'm guessing it hasn't worked in several years. As a smoker who has no problem going outside for an occasional cigarette, I found myself propping the door open so I could get back inside without having to walk around to the front of the hotel to the main entrance. I discovered that other guest were doing the same thing when they would go out to dinner so they could access this door upon their return. It seems this could create a security issue if no one is around. Maintenance really should look in to replacing the key card reader with one that actually works.
Room tip: Guests with disabilities should ask for a room on the first floor. The hotel is very accommodating with that.
Date of stay: February 2020
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Sandy Fazzone, General Manager at Quality Inn, responded to this reviewResponded 28 February 2020
Dear Valued Guest
Quality Inn was delighted to welcome you and we want to thank you for staying
with us. I want to thank you for your positive comments about our location, price,
cleanliness and staff being friendly. We greatly appreciate hearing from our guests
and we appreciate your comments. I do want to apologize for some maintenance issues
you had during your stay with us. I have addressed these issues with our maintenance
department and all corrections have been made. Quality Inn looks forward to your return
visit and we hope it will be soon!
Sincere Regards
Sandy General Manager
Quality Inn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
breta2015
Honeoye Falls, New York
5234
via mobile
Price was terrific for a four start hotel. However it is not a four star hotel. Very clean, friendly staff and great location. Breakfast is processed carbs only. It is a big box hotel that is well worth the price.
Date of stay: January 2020
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qi120, General Manager at Quality Inn, responded to this reviewResponded 4 January 2020
Dear Valued Guest
Quality Inn was delighted to welcome you. My staff and I are very pleased that your stay
was enjoyable. I want to personally thank you for your positive comments about our clean
hotel, friendly staff and great location. Quality Inn may not be a 4 star but our goal is always
to give our guests an excellent price to value. We always offer our guests great amenities
at a reasonable price. It was our pleasure to host you and we look forward to seeing you
again. Thank you!
Best Regards
Sandy
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC