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DHutch457
Rochester, New York

Good place to stay but it does have it's issues.

Review of Quality Inn
4.0 of 5 bubblesReviewed 12 Feb 2020
I've stayed at this location three times (Oct. & Dec. 2019 and Feb. 2020). Location-wise, it's great. About a quarter mile from major expressways and it's Central Ave. location is a main road leading in to the City of Albany. With the right type of discounts, we paid about $70 per night for our room(s). The establishment is clean and the staff is friendly. There's a nice variety of foods offered for the free morning breakfast. These are all the good points for this hotel. The issues that need to be addressed are mainly pointed towards maintenance. On our Feb. 2020 trip the HVAC unit would occasionally make a terrible noise. My friend/travel companion who is normally a sound sleeper complained that the noise from the unit was keeping him awake at night. Another issue is at the side entrance marked "4". There is a key card reader at the entrance but I'm guessing it hasn't worked in several years. As a smoker who has no problem going outside for an occasional cigarette, I found myself propping the door open so I could get back inside without having to walk around to the front of the hotel to the main entrance. I discovered that other guest were doing the same thing when they would go out to dinner so they could access this door upon their return. It seems this could create a security issue if no one is around. Maintenance really should look in to replacing the key card reader with one that actually works.
Date of stay: February 2020
Room Tip: Guests with disabilities should ask for a room on the first floor. The hotel is very...
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Sandy Fazzone, General Manager at Quality Inn, responded to this review
Responded 27 Feb 2020
Dear Valued Guest

Quality Inn was delighted to welcome you and we want to thank you for staying
with us. I want to thank you for your positive comments about our location, price,
cleanliness and staff being friendly. We greatly appreciate hearing from our guests
and we appreciate your comments. I do want to apologize for some maintenance issues
you had during your stay with us. I have addressed these issues with our maintenance
department and all corrections have been made. Quality Inn looks forward to your return
visit and we hope it will be soon!

Sincere Regards
Sandy General Manager
Quality Inn
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 January 2020 via mobile

Price was terrific for a four start hotel. However it is not a four star hotel. Very clean, friendly staff and great location. Breakfast is processed carbs only. It is a big box hotel that is well worth the price.

Date of stay: January 2020
Trip type: Travelled on business
1  Thank breta2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 4 January 2020

Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I are very pleased that your stay
was enjoyable. I want to personally thank you for your positive comments about our clean
hotel, friendly staff and great location. Quality Inn may not be a 4 star but our goal is always
to give our guests an excellent price to value. We always offer our guests great amenities
at a reasonable price. It was our pleasure to host you and we look forward to seeing you
again. Thank you!

Best Regards
Sandy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2019 via mobile

I used the Quality Inn as a stopover on my trip from New Jersey. I have stayed there previously. I had made an online reservation and check in was quick. The person who checked me in was pleasant and helpful. The room was compact but everything was clean and in good repair. The bed was comfortable and the bathroom was very clean. Breakfast was satisfactory and the attendant kept all of the items stocked, and the tables clean. It was a good value, and I would stay there again.

Date of stay: December 2019
Trip type: Travelled solo
Thank Thomas G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2019

The room was neat and clean, Very friendly staff, great choice of breakfast, nice and clean Swimming pool, fitness center and guest laundry facility. Nice location several restaurants walk-in distance. excellent customer service.

Date of stay: November 2019
    • Value
    • Sleep Quality
    • Service
Thank Niki P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I are very pleased that your stay
was enjoyable. Quality Inn values our guest comments and we want to thank you for
sharing them with us. My staff and I want to thank you for your positive comments and
we look forward to seeing you again soon.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2019 via mobile

We stayed here for a quick trip to the nearby airport. Finding the entrance was difficult due to the driveway configuration and the convenience store located directly in front of the hotel. There were 2 Quality Inn signs but the entrance was hard to see. The check in clerk was very friendly. The hotel is clean but there was a person in the lobby with her belongings in a plastic garbage bag. The room was warm upon entering, which is nice. Unfortunately the bed was made without the sheets being changed because there was a lot of hair on them. Also hair on the bathroom floor and the soap dish was dirty. We obtained new sheets from the clerk and made the bed ourselves. We checked out before breakfast was ready 5:00 am. And although there was coffee there was no juice to be had.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank JiminyCricket607
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I want to apologize for the
issues you had in your room. I have addressed this with our housekeeping department
and all corrections have been made. This was an usual incident and does not reflect
our usual procedure. I do apologize and hope you will try us again so we can extend
to you a superior stay.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019 via mobile

We got in late and road weary. We booked by phone while driving. We nearly always have good experiences with Choice Hotels. After checking in we were sent to 2nd floor via stairswhich wouldn't have been a problem except for the odor. A very odd smell of burnt rubber and sour milk. It was off putting. We checked the room which seemed clean with no odor,so we stayed and went to bed. Early rising led to a surprise in bathroom. When i shut the door, i found a pile of used towels from previous customers. So that was irritating. Then when i drew back the window shade i found a filthy window staring back at me. Any one of these things might have been forgivable, but the 3 combined leads to this, something i dont like to do........ a bad review. Bummer

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Usonian64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn wants to thank you for staying with us. My staff and I want to apologize for issues you
had during your stay with us. I have addressed these problems with my housekeeping and maintenance
staff and all corrections have been made. I can not apologize enough for these issues. I hope you will
give us another try so we may have the opportunity to extend to you a superior stay. We look forward
to seeing you.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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