We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Bret A
Honeoye Falls, New York

Clean but not 4 star

Review of Quality Inn
4.0 of 5 bubblesReviewed 3 Jan 2020via mobile
Price was terrific for a four start hotel. However it is not a four star hotel. Very clean, friendly staff and great location. Breakfast is processed carbs only. It is a big box hotel that is well worth the price.
Date of stay: January 2020
Trip type: Travelled on business
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this review
Responded 4 Jan 2020
Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I are very pleased that your stay
was enjoyable. I want to personally thank you for your positive comments about our clean
hotel, friendly staff and great location. Quality Inn may not be a 4 star but our goal is always
to give our guests an excellent price to value. We always offer our guests great amenities
at a reasonable price. It was our pleasure to host you and we look forward to seeing you
again. Thank you!

Best Regards
Sandy
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$250
  • Expedia.com
    $250
  • Vio.com
    $242
  • Priceline
    $250
10.1 km from Quality Inn
Free Wifi
Restaurant
$226
  • Expedia.com
    $226
  • Vio.com
    $218
  • Skyscanner.com
    $226
3.2 km from Quality Inn
Free Wifi
Free parking
$213
Fully refundable
No prepayment needed
  • Expedia.com
    $220
  • Vio.com
    $197
  • Hotels.com
    $220
4.5 km from Quality Inn
Free Wifi
Free parking
$252
Save more with IHG One Rewards
  • Booking.com
    $265
  • Vio.com
    $241
  • Expedia.com
    $275
2.2 km from Quality Inn
Free Wifi
Free parking
$183
  • Expedia.com
    $183
  • Skyscanner.com
    $152
  • Priceline
    $183
3.4 km from Quality Inn
Free Wifi
Free parking
Exterior
$241
  • Expedia.com
    $242
  • Skyscanner.com
    $242
  • Trip.com
    $242
8.9 km from Quality Inn
Free Wifi
Free parking
$226
  • Expedia.com
    $227
  • Trip.com
    $246
  • Hyatt.com
    $227
10.3 km from Quality Inn
Free Wifi
Pets Allowed
Exterior
$203
  • Expedia.com
    $183
  • Priceline
    $203
  • Hotels.com
    $183
3.4 km from Quality Inn
Free Wifi
Free parking
$250
Save more with IHG One Rewards
  • Booking.com
    $250
  • Skyscanner.com
    $226
  • Expedia.com
    $250
3.3 km from Quality Inn
Free Wifi
Free parking
$185
  • Expedia.com
    $185
  • Vio.com
    $170
  • Priceline
    $185
3.2 km from Quality Inn
Free Wifi
Free parking
View more hotels in Albany
Reviews (225)
Filter reviews
225 results
Traveller rating
38
76
55
34
22
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
38
76
55
34
22
See what travellers are saying:
Selected filters
Filter
Updating list...
29 - 34 of 225 reviews
Reviewed 31 December 2019 via mobile

I used the Quality Inn as a stopover on my trip from New Jersey. I have stayed there previously. I had made an online reservation and check in was quick. The person who checked me in was pleasant and helpful. The room was compact but everything was clean and in good repair. The bed was comfortable and the bathroom was very clean. Breakfast was satisfactory and the attendant kept all of the items stocked, and the tables clean. It was a good value, and I would stay there again.

Date of stay: December 2019
Trip type: Travelled solo
Thank Thomas G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2019

The room was neat and clean, Very friendly staff, great choice of breakfast, nice and clean Swimming pool, fitness center and guest laundry facility. Nice location several restaurants walk-in distance. excellent customer service.

Date of stay: November 2019
    • Value
    • Sleep Quality
    • Service
Thank Niki P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I are very pleased that your stay
was enjoyable. Quality Inn values our guest comments and we want to thank you for
sharing them with us. My staff and I want to thank you for your positive comments and
we look forward to seeing you again soon.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2019 via mobile

We stayed here for a quick trip to the nearby airport. Finding the entrance was difficult due to the driveway configuration and the convenience store located directly in front of the hotel. There were 2 Quality Inn signs but the entrance was hard to see. The check in clerk was very friendly. The hotel is clean but there was a person in the lobby with her belongings in a plastic garbage bag. The room was warm upon entering, which is nice. Unfortunately the bed was made without the sheets being changed because there was a lot of hair on them. Also hair on the bathroom floor and the soap dish was dirty. We obtained new sheets from the clerk and made the bed ourselves. We checked out before breakfast was ready 5:00 am. And although there was coffee there was no juice to be had.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank JiminyCricket607
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I want to apologize for the
issues you had in your room. I have addressed this with our housekeeping department
and all corrections have been made. This was an usual incident and does not reflect
our usual procedure. I do apologize and hope you will try us again so we can extend
to you a superior stay.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019 via mobile

We got in late and road weary. We booked by phone while driving. We nearly always have good experiences with Choice Hotels. After checking in we were sent to 2nd floor via stairswhich wouldn't have been a problem except for the odor. A very odd smell of burnt rubber and sour milk. It was off putting. We checked the room which seemed clean with no odor,so we stayed and went to bed. Early rising led to a surprise in bathroom. When i shut the door, i found a pile of used towels from previous customers. So that was irritating. Then when i drew back the window shade i found a filthy window staring back at me. Any one of these things might have been forgivable, but the 3 combined leads to this, something i dont like to do........ a bad review. Bummer

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Usonian64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn wants to thank you for staying with us. My staff and I want to apologize for issues you
had during your stay with us. I have addressed these problems with my housekeeping and maintenance
staff and all corrections have been made. I can not apologize enough for these issues. I hope you will
give us another try so we may have the opportunity to extend to you a superior stay. We look forward
to seeing you.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019 via mobile

For the most part the hotel is clean, although dated. Needs some general maintenance done. carpets should be replaced with flooring.

At breakfast I watched the staff responsible for setting out/prepping food go about her tasks wearing the surgical gloves normally reserved for prepping and handling food. Typically used and then removed. With the same pair of gloves, she removed plastic packing from a sleeve of cups, she picked up, opened and inserted garbage into the trash bin, she picked up a plate, serviette and cutlery for an individual, she removed the tray of breads! She did all this wearing the same pair of gloves that she (I have no doubt) prepared the food with. But hey, at least her hands are clean and sanitary, can’t say the same for my food! Which brings me to my egg patty, what part of an egg is black (and hard like plastic)? When I reported to the front desk my concern about the staff wearing the gloves to keep her hands clean rather than our food from being contaminated, her response was not one of shock, nor was an apology offered. Desk clerk simply stated “I will tell her.”

Check out is at 11, because we don’t have an especially long drive today we decided to stay until checkout. We put the chain lock on the door and the deadbolt. I was dozing off when at 9 a.m. the cleaning staff tried to open our door. They did not knock, just simply used their pass key and tried to walk in without checking!

Photos show the simple task of fixing curtain ignored, flimsy chain lock on door, as well as the large cabinet right in the entry. I was not able to bring the luggage cart into the room because of the cabinet, had to take things off and put unto washroom so that I could empty cart.

Picked up the ice bucket to use it (fresh liner hanging on it), without looking I moved it rapidly towards myself and sideways only to end up with the ice water (melted) all over myself and the tv stand. Clearly the cleaning staff did not clean the room thoroughly, just assumed it hadn’t been used!

Not impressed, doubt I will stay here again, certainly won’t recommend this hotel.

Date of stay: September 2019
Trip type: Travelled on business
Thank DDMiddlebrook
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn wants to thank you for staying with us. My staff and I want to apologize for issues
you had during your stay with us. I have addressed these issues with my housekeeping staff,
breakfast staff and all corrections have been made. Again, I do apologize for these issues.
Quality Inn does have good news! We have renovated our Hotel and have all new carpeting in
the rooms and corridors. Every room and all the corridors have new walls and fresh paint.
We also have a new bedding package in our rooms. Our Breakfast area and lobby are also
newly renovated!! I hope you will give us another try so we may have the opportunity to extend
to you a superior stay. We look forward to seeing you!

Best Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews