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Nan@1975

Excellent Stay....

Review of Quality Inn
5.0 of 5 bubblesReviewed 8 Dec 2019
The room was neat and clean, Very friendly staff, great choice of breakfast, nice and clean Swimming pool, fitness center and guest laundry facility. Nice location several restaurants walk-in distance. excellent customer service.
Date of stay: November 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this review
Responded 11 Dec 2019
Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I are very pleased that your stay
was enjoyable. Quality Inn values our guest comments and we want to thank you for
sharing them with us. My staff and I want to thank you for your positive comments and
we look forward to seeing you again soon.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 November 2019 via mobile

We stayed here for a quick trip to the nearby airport. Finding the entrance was difficult due to the driveway configuration and the convenience store located directly in front of the hotel. There were 2 Quality Inn signs but the entrance was hard to see. The check in clerk was very friendly. The hotel is clean but there was a person in the lobby with her belongings in a plastic garbage bag. The room was warm upon entering, which is nice. Unfortunately the bed was made without the sheets being changed because there was a lot of hair on them. Also hair on the bathroom floor and the soap dish was dirty. We obtained new sheets from the clerk and made the bed ourselves. We checked out before breakfast was ready 5:00 am. And although there was coffee there was no juice to be had.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank JiminyCricket607
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn was delighted to welcome you. My staff and I want to apologize for the
issues you had in your room. I have addressed this with our housekeeping department
and all corrections have been made. This was an usual incident and does not reflect
our usual procedure. I do apologize and hope you will try us again so we can extend
to you a superior stay.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019 via mobile

We got in late and road weary. We booked by phone while driving. We nearly always have good experiences with Choice Hotels. After checking in we were sent to 2nd floor via stairswhich wouldn't have been a problem except for the odor. A very odd smell of burnt rubber and sour milk. It was off putting. We checked the room which seemed clean with no odor,so we stayed and went to bed. Early rising led to a surprise in bathroom. When i shut the door, i found a pile of used towels from previous customers. So that was irritating. Then when i drew back the window shade i found a filthy window staring back at me. Any one of these things might have been forgivable, but the 3 combined leads to this, something i dont like to do........ a bad review. Bummer

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Usonian64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn wants to thank you for staying with us. My staff and I want to apologize for issues you
had during your stay with us. I have addressed these problems with my housekeeping and maintenance
staff and all corrections have been made. I can not apologize enough for these issues. I hope you will
give us another try so we may have the opportunity to extend to you a superior stay. We look forward
to seeing you.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019 via mobile

For the most part the hotel is clean, although dated. Needs some general maintenance done. carpets should be replaced with flooring.

At breakfast I watched the staff responsible for setting out/prepping food go about her tasks wearing the surgical gloves normally reserved for prepping and handling food. Typically used and then removed. With the same pair of gloves, she removed plastic packing from a sleeve of cups, she picked up, opened and inserted garbage into the trash bin, she picked up a plate, serviette and cutlery for an individual, she removed the tray of breads! She did all this wearing the same pair of gloves that she (I have no doubt) prepared the food with. But hey, at least her hands are clean and sanitary, can’t say the same for my food! Which brings me to my egg patty, what part of an egg is black (and hard like plastic)? When I reported to the front desk my concern about the staff wearing the gloves to keep her hands clean rather than our food from being contaminated, her response was not one of shock, nor was an apology offered. Desk clerk simply stated “I will tell her.”

Check out is at 11, because we don’t have an especially long drive today we decided to stay until checkout. We put the chain lock on the door and the deadbolt. I was dozing off when at 9 a.m. the cleaning staff tried to open our door. They did not knock, just simply used their pass key and tried to walk in without checking!

Photos show the simple task of fixing curtain ignored, flimsy chain lock on door, as well as the large cabinet right in the entry. I was not able to bring the luggage cart into the room because of the cabinet, had to take things off and put unto washroom so that I could empty cart.

Picked up the ice bucket to use it (fresh liner hanging on it), without looking I moved it rapidly towards myself and sideways only to end up with the ice water (melted) all over myself and the tv stand. Clearly the cleaning staff did not clean the room thoroughly, just assumed it hadn’t been used!

Not impressed, doubt I will stay here again, certainly won’t recommend this hotel.

Date of stay: September 2019
Trip type: Travelled on business
Thank DDMiddlebrook
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn wants to thank you for staying with us. My staff and I want to apologize for issues
you had during your stay with us. I have addressed these issues with my housekeeping staff,
breakfast staff and all corrections have been made. Again, I do apologize for these issues.
Quality Inn does have good news! We have renovated our Hotel and have all new carpeting in
the rooms and corridors. Every room and all the corridors have new walls and fresh paint.
We also have a new bedding package in our rooms. Our Breakfast area and lobby are also
newly renovated!! I hope you will give us another try so we may have the opportunity to extend
to you a superior stay. We look forward to seeing you!

Best Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2019

Do not stay here. The place stinks of old damp smoke, mold or something extremely musty. We booked a room for 1 night and could not even stay. We left shortly after arriving even after having our room changed. Avoid this property unless you like to breathe in smoke smell. The staff was friendly but told me I could not have a refund. I've stayed in other properties without this issue. It definitely could be a health hazard for your family.

Room tip: 2nd floor smells worse than 1st floor.
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank jasonbY3851FG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn wants to apologize for issues you had during your stay. We want to let you know that
our Hotel is now a non-smoking Hotel. We do not allow smoking in our Hotel. Again, I do apologize
for this issue. We also are newly renovated - new carpeting in our rooms, corridors, new walls and
fresh paint in rooms and corridors. We have a new bedding package in all our rooms. The breakfast
and lobby have been renovated as well. I hope you will give us another try so we can have the
opportunity to extend to you a superior stay. You may call me directly to make your next reservation.
We look forward to seeing you.

Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2019 via mobile

Dingy, small room with a pronounced smell of cigarettes. Whole hallway smelled of smoke too. No rooms with 2 queens so we asked for a cot. Couldn't get one because there was not anybody to "deliver" them. Would not have for in the teeny room anyhow.

Date of stay: August 2019
Trip type: Travelled with family
1  Thank sekafi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
qi120, General Manager at Quality Inn, responded to this reviewResponded 12 December 2019

Dear Valued Guest

Quality Inn wants to thank you for staying with us. I do want to apologize for issues
you had during your stay with us. I wanted to let you know that we do have rooms
with 2 Queen beds but may have been sold out on that room type the date you were
here. I have addressed issues you had with the cot with our front desk staff and all
corrections have been made. The good news is Quality Inn in now a non-smoking
Hotel and we have been newly renovated! I hope you will give us another try so we
can show you are newly renovated Hotel which is a completely non-smoking!!! We
look forward to seeing you.

Best Wishes
Sandy Fazzone
General Manager
Quality Inn Albany, NY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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