Do not stay here. The place stinks of old damp smoke, mold or something extremely musty. We booked a room for 1 night and could not even stay. We left shortly after arriving even after having our room changed. Avoid this property unless you like to breathe in smoke smell. The staff was friendly but told me I could not have a refund. I've stayed in other properties without this issue. It definitely could be a health hazard for your family.
Dear Valued Guest
Quality Inn wants to apologize for issues you had during your stay. We want to let you know that
our Hotel is now a non-smoking Hotel. We do not allow smoking in our Hotel. Again, I do apologize
for this issue. We also are newly renovated - new carpeting in our rooms, corridors, new walls and
fresh paint in rooms and corridors. We have a new bedding package in all our rooms. The breakfast
and lobby have been renovated as well. I hope you will give us another try so we can have the
opportunity to extend to you a superior stay. You may call me directly to make your next reservation.
We look forward to seeing you.
Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY
Dingy, small room with a pronounced smell of cigarettes. Whole hallway smelled of smoke too. No rooms with 2 queens so we asked for a cot. Couldn't get one because there was not anybody to "deliver" them. Would not have for in the teeny room anyhow.
Dear Valued Guest
Quality Inn wants to thank you for staying with us. I do want to apologize for issues
you had during your stay with us. I wanted to let you know that we do have rooms
with 2 Queen beds but may have been sold out on that room type the date you were
here. I have addressed issues you had with the cot with our front desk staff and all
corrections have been made. The good news is Quality Inn in now a non-smoking
Hotel and we have been newly renovated! I hope you will give us another try so we
can show you are newly renovated Hotel which is a completely non-smoking!!! We
look forward to seeing you.
Best Wishes
Sandy Fazzone
General Manager
Quality Inn Albany, NY
We visit elderly parents monthly and usually stay somewhere else. But we came and our usual hotel was booked solid. The girl at the front desk was pleasant and extremely helpful... got us into last room at a decent price. That’s where the good ends. The hallways were dirty and smelled bad. The room was semi clean... clean enough but not what we are used to. Air did not work well. We stayed 2 nights but after our first, after being out from 11AM- 10PM, came back to a room that was not serviced. “I’m sorry. I’ll tell the manager.” I went down early in the morning and just asked for some fresh towels. For the extra
$30-50 a night we will definitely return to our usual hotel. In an emergency situation, you do what you have to. But they advertised newly renovated and I didn’t see it. A shame because we come visit so often... could have been convenient.
Dear Valued Guest
Quality Inn wants to thank you for staying with us. I do want to apologize for issues you had during
your stay with us. I have addressed your issues with my housekeeping staff and all corrections have
been made. I can not apologize enough for your room not being serviced. I have also addressed
this with our front desk staff and corrections have been made. All our renovations have been done
including new carpeting, walls and fresh paint in all our corridors. We have a newly renovated breakfast
area and lobby. I know that you are in the area visiting parents and I hope you will give me a call
so that I can personally make your next reservation. It would be my pleasure to make sure everything
is correct in your room. I hope you will give us another try so we may have the opportunity to extend
to you a superior stay. I hope to hear from you.
Sincere Regards,
Sandy Fazzone
General Manager
Quality Inn Albany, NY
I came into this hotel intending to stay, my phone was dead, I was very tired and I just needed to call ahead for someone who was waiting on me elsewhere and a tow in the morning.. The night audit desk clerk was extremely rude he not only said no, but threatened to call the police with no provocation. I will never again consider staying at this or any other choice property. I have never felt so alienated at a choice property. I wound up sleeping in my car because I wasn't going to stay after being treated so monstrously.
We stayed here because we were looking for an inexpensive night in Albany for the Elton John concert. Room was clean but some stains on the sheets. Pool, hot tub, and fitness center were nice but not very clean. Breakfast was great and guest service was ok. Would stay again for the price and location.
