We visit elderly parents monthly and usually stay somewhere else. But we came and our usual hotel was booked solid. The girl at the front desk was pleasant and extremely helpful... got us into last room at a decent price. That’s where the good ends. The hallways were dirty and smelled bad. The room was semi clean... clean enough but not what we are used to. Air did not work well. We stayed 2 nights but after our first, after being out from 11AM- 10PM, came back to a room that was not serviced. “I’m sorry. I’ll tell the manager.” I went down early in the morning and just asked for some fresh towels. For the extra
$30-50 a night we will definitely return to our usual hotel. In an emergency situation, you do what you have to. But they advertised newly renovated and I didn’t see it. A shame because we come visit so often... could have been convenient.

I came into this hotel intending to stay, my phone was dead, I was very tired and I just needed to call ahead for someone who was waiting on me elsewhere and a tow in the morning.. The night audit desk clerk was extremely rude he not only said no, but threatened to call the police with no provocation. I will never again consider staying at this or any other choice property. I have never felt so alienated at a choice property. I wound up sleeping in my car because I wasn't going to stay after being treated so monstrously.

We stayed here because we were looking for an inexpensive night in Albany for the Elton John concert. Room was clean but some stains on the sheets. Pool, hot tub, and fitness center were nice but not very clean. Breakfast was great and guest service was ok. Would stay again for the price and location.