Was in town for a wedding and the hotel was clean, comfortable and conveniently located. We experienced 3 issues that marred our stay.
1. Employee smoking on duty IN THE ENTRYWAY, nearly blocking the door of the hotel. I guess he stood there because he was on desk duty and needed to check people in and answer phones. We passed through the front door several times, he was always there smoking and it made the entire entryway, eating area and foyer smell like smoke! And at the desk was a sign that warned that we would incur a $250 fine if we smoked in the room.
2. Very strong, foul, mildew smell in the hallway just outside our room.
3. We were denied the waffles!! An employee prevented us from making waffles, saying it was "closed." It was 9:30 in the morning. Checkout was 11am. The free waffles was the reason we chose this hotel over all the other options. Now every time I see their commercial about their free waffles, I want to scream.