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SLIMGLIM

Good Courtyard experience during short trip

4.0 of 5 bubblesReviewed 1 Oct 2023
Quick visit to U at Albany, this Courtyard was one of the hotels closest to site. Personnel was curteous and professional, hotel was clean with signs of wear - Marriott website says recently updated but that was probably a long while ago ...
Room was clean incl. bathroom and could also do with an update given the stars and price compared to nearby hotels. Had windows facing the highway but well insulated so no exterior noise. Didn't use the pool or other facilities. Complimentary WiFi is fast. Breakfast a la carte and tasty (eggs, bacon, toast, pickled tomatoes yumm), made fast and served in the little area near the lobby.
Date of stay: September 2023
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 24 June 2023

The Courtyard Marriott Thruway has been a reliable and comfortable place to stay over the last few years, near SUNY Albany and the airport. Things have slipped recently though. It's still a no-frills decent bed for the night type of place, but a few issues in my most recent stay were problematic.

My room itself was comfortable enough, though the AC seemed to barely be able to keep the room comfortable, and I'm glad I wasn't there for the full summer heat.

I needed more towels on my third day (no room cleaning occurred during the stay) and I tried to message the front desk through the Bonvoy app, and never got a response. The front desk was often unattended for long periods of time, and there didn't seem to be a bell or any way to alert the staff. When I was able to speak with a person, they were minimally helpful and not friendly.

The cafe has reopened, and the staff are very friendly but didn't seem to know how to produce most of the items on the menu. They were also out of many staples, like milk for coffee.

In general this hotel is still a decent option for a bed for the night and not much else, but I will likely look elsewhere for my next trip.

Room tip: Use the Bonvoy app for a mobile room key, so you don't have to stand around waiting for someone to appear at the front desk.
Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Andy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2022

I guess the dead plants in the pots by the front entrance should have been a sign.
We had to wait almost 5 minutes for Emmanual to come out 'from behind the wall' to check us in. He was pleasant enough though.
He informed us that the pool was closed due to a maintenance issue (it did not open at all during the time of our stay).
Our room was nice. There was a mini fridge that needed some dusting/cleaning around it and under it.
In the bath, I discovered there were only 2 towels and 2 washcloths for the 3 of us and there were no linens or blankets or pillows for the couch pull out. There was no answer at the front desk when I tried calling several times, so I had to walk down to get these items. When Emmanual did finally appear, again from 'behind the wall', he said there was no one to bring them up, so he told me to hold on. He went 'behind the wall' and after a bit re-emerged carrying a mound of towels, linens, blankets, and pillows and passed them off to me, as he had to check someone in. I should have made 2 trips, as I couldn't carry all of this large load without dropping things along the way.
The king bed was comfortable with clean, soft linens.
The shower was set up so you could turn the water on on one end and the shower head was on the opposite end, There were 3 bottles attached to the wall that were supposed to hold shampoo, conditioner, and body wash...they were empty. The hair dryer shut off button was broken, so it had to be unplugged to turn it off.
One evening, I went down and ordered a flatbread pizza. Justin made it. It was pretty greasy and was not how it was described on the menu.
During our stay, we also dealt with Imani at the front desk...she's wonderful!!!! Great personality:) Very helpful.
There was always plenty of parking.
Overall, this was not a bad stay by any means. This property was just not as good as other Courtyards we have stayed at.

Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
Thank beachlove24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2022

First off, the hotel's restaurant is not open at all. No one told us this when we make reservations. If we would have known we would have changed hotels. Then the three that in my group start getting showers and realize there is only ONE towel in the bathroom and the body soap container mounted on the wall is completely empty. That was the first day. Now it's 8am the next morning and I've been waiting 20 minutes for someone to make coffee...... Will not stay here again.

Date of stay: September 2022
    • Rooms
    • Cleanliness
    • Service
Thank M860UPnathanl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2022

We stayed with a larger group on an extremely hot weekend. The air conditioning in the rooms only work when you are in your room which is understandable but not optimal. We would leave our rooms early in the morning and not return until the evening. Most nights the temperature in the room when we returned was above 80 degrees and it never got cooler than 79 degrees. We asked to change rooms, but it never got better. The hotel lobby was a balmy 80+ degrees at all times. The pool was not working. The hotel staff's answer was "well its hot outside". Don't stay here!!!

Date of stay: July 2022
    • Location
    • Rooms
    • Service
Thank SebaatianNJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Creed Morgan, General Manager at Courtyard Albany Thruway, responded to this reviewResponded 1 August 2022

Dear SebaatianNJ,

Thank you for providing your honest feedback regarding your stay here at the Courtyard Albany Thruway. I do apologize for the staff's handling of the AC issues that you had experienced during your stay, as this is not how we want to portray our brand and our company. I have spoked with all staff members to ensure proper handling of these situations as a teaching and constant learning lesson. Thank you again for your honest feedback and please accept my apologies of the quality of your stay.

Best Regards,

Creed Morgan

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Reviewed 18 July 2022

I have stayed at this property several times while in the are and have never been disappointed. The staff is friendly and helpful and the rooms are always clean. The location is good and convenient to highways.

Date of stay: July 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Troop369
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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