First off, the hotel's restaurant is not open at all. No one told us this when we make reservations. If we would have known we would have changed hotels. Then the three that in my group start getting showers and realize there is only ONE towel in the bathroom and the body soap container mounted on the wall is completely empty. That was the first day. Now it's 8am the next morning and I've been waiting 20 minutes for someone to make coffee...... Will not stay here again.
We stayed with a larger group on an extremely hot weekend. The air conditioning in the rooms only work when you are in your room which is understandable but not optimal. We would leave our rooms early in the morning and not return until the evening. Most nights the temperature in the room when we returned was above 80 degrees and it never got cooler than 79 degrees. We asked to change rooms, but it never got better. The hotel lobby was a balmy 80+ degrees at all times. The pool was not working. The hotel staff's answer was "well its hot outside". Don't stay here!!!
Dear SebaatianNJ,
Thank you for providing your honest feedback regarding your stay here at the Courtyard Albany Thruway. I do apologize for the staff's handling of the AC issues that you had experienced during your stay, as this is not how we want to portray our brand and our company. I have spoked with all staff members to ensure proper handling of these situations as a teaching and constant learning lesson. Thank you again for your honest feedback and please accept my apologies of the quality of your stay.
Best Regards,
Creed Morgan
I have stayed at this property several times while in the are and have never been disappointed. The staff is friendly and helpful and the rooms are always clean. The location is good and convenient to highways.
As far as decor and comfort of furnishings, it was fine. Very clean.
Cons:
We were a little chilly in the room so turned the heat up...that is, tried to. It wouldn't go above 72 degrees. Mentioned it to the desk clerk when we checked out and were told that it is set that way. And something about that in a few days they would switch to air conditioning and then only air would available. That it was one or the other!??? I have never heard of such a thing in a major chain hotel!
We were on the second floor and the noise from the highway was quite evident. The hotel is bounded on both sides by highways. We could also hear hallway noise, etc.
There is no free breakfast, which is fine but it would have been nice to have at least coffee and/or tea available in lobby.
We won't be staying here again.
Dear Sbordocj,
Thank you for taking the time to let us know about your experience while staying with us.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Courtyard as a brand unfortunately does not offer complimentary breakfast or coffee other than the coffee station that are in the rooms
I hope you choose to stay with us again when your travels bring you back to the area.
Sincerely,
Creed Morgan
General Manager
We booked the hotel same day to take a much needed break from a road trip . From the moment we checked in to when we left the staff members were kind and accommodating. Aisha made us one more coffee to go even though breakfast had just closed. Paula even found our family in the pool to offer our kids some adorable pool toys. The person at the front desk was friendly and helpful. I don’t usually write reviews but the staff’s genuine kindness compelled me to do so! Thank you!
