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Nathan L

Terrible, rude service. No towels. No housekeeping. No restaurant.

1.0 of 5 bubblesReviewed 11 Sept 2022
First off, the hotel's restaurant is not open at all. No one told us this when we make reservations. If we would have known we would have changed hotels. Then the three that in my group start getting showers and realize there is only ONE towel in the bathroom and the body soap container mounted on the wall is completely empty. That was the first day. Now it's 8am the next morning and I've been waiting 20 minutes for someone to make coffee...... Will not stay here again.
Date of stay: September 2022
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Reviewed 30 July 2022

We stayed with a larger group on an extremely hot weekend. The air conditioning in the rooms only work when you are in your room which is understandable but not optimal. We would leave our rooms early in the morning and not return until the evening. Most nights the temperature in the room when we returned was above 80 degrees and it never got cooler than 79 degrees. We asked to change rooms, but it never got better. The hotel lobby was a balmy 80+ degrees at all times. The pool was not working. The hotel staff's answer was "well its hot outside". Don't stay here!!!

Date of stay: July 2022
    • Location
    • Rooms
    • Service
Thank SebaatianNJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Creed Morgan, General Manager at Courtyard Albany Thruway, responded to this reviewResponded 1 August 2022

Dear SebaatianNJ,

Thank you for providing your honest feedback regarding your stay here at the Courtyard Albany Thruway. I do apologize for the staff's handling of the AC issues that you had experienced during your stay, as this is not how we want to portray our brand and our company. I have spoked with all staff members to ensure proper handling of these situations as a teaching and constant learning lesson. Thank you again for your honest feedback and please accept my apologies of the quality of your stay.

Best Regards,

Creed Morgan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2022

I have stayed at this property several times while in the are and have never been disappointed. The staff is friendly and helpful and the rooms are always clean. The location is good and convenient to highways.

Date of stay: July 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Troop369
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2022

As far as decor and comfort of furnishings, it was fine. Very clean.
Cons:
We were a little chilly in the room so turned the heat up...that is, tried to. It wouldn't go above 72 degrees. Mentioned it to the desk clerk when we checked out and were told that it is set that way. And something about that in a few days they would switch to air conditioning and then only air would available. That it was one or the other!??? I have never heard of such a thing in a major chain hotel!
We were on the second floor and the noise from the highway was quite evident. The hotel is bounded on both sides by highways. We could also hear hallway noise, etc.
There is no free breakfast, which is fine but it would have been nice to have at least coffee and/or tea available in lobby.
We won't be staying here again.

Date of stay: May 2022
    • Location
    • Rooms
    • Service
Thank sbordocj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Creed Morgan, General Manager at Courtyard Albany Thruway, responded to this reviewResponded 6 May 2022

Dear Sbordocj,

Thank you for taking the time to let us know about your experience while staying with us.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Courtyard as a brand unfortunately does not offer complimentary breakfast or coffee other than the coffee station that are in the rooms

I hope you choose to stay with us again when your travels bring you back to the area.

Sincerely,
Creed Morgan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2022 via mobile

We booked the hotel same day to take a much needed break from a road trip . From the moment we checked in to when we left the staff members were kind and accommodating. Aisha made us one more coffee to go even though breakfast had just closed. Paula even found our family in the pool to offer our kids some adorable pool toys. The person at the front desk was friendly and helpful. I don’t usually write reviews but the staff’s genuine kindness compelled me to do so! Thank you!

Date of stay: January 2022
Trip type: Travelled with family
Thank Angela M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2021

Needed a place to stay by the thruway, and this was a great choice. Clean, quiet and new -- check in was a snap, bathroom was spotless and well laid out. We had a great night. Great area, we look forward to coming back to Albany and would stay again. Thanks so much!

Room tip: we stayed right by the lobby, and it was perfectly quiet (to my surprise)
Date of stay: October 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Kate320
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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