We booked the hotel same day to take a much needed break from a road trip . From the moment we checked in to when we left the staff members were kind and accommodating. Aisha made us one more coffee to go even though breakfast had just closed. Paula even found our family in the pool to offer our kids some adorable pool toys. The person at the front desk was friendly and helpful. I don’t usually write reviews but the staff’s genuine kindness compelled me to do so! Thank you!
Needed a place to stay by the thruway, and this was a great choice. Clean, quiet and new -- check in was a snap, bathroom was spotless and well laid out. We had a great night. Great area, we look forward to coming back to Albany and would stay again. Thanks so much!
Overall, the staff, hotel and room are great.
Suggestions:
No bath matt towel, I didn't notice the hair dryer in the closet until checking out.
Luggage cart wheel flat so very difficult to push and steer.
There's a constant high pitch humming sound I think is coming from fridge.
Shower water pressure could be better.
Peep holes in the door need the swivel cover.
Alarm clock difficult to read display.
Religious books in the night stand drawer are definitely unnecessary.
Smoke detector has a flashing light that is distracting as I am trying to fall asleep.
Toilet seat does not stay in the up position.
Even after finding a nickel to adjust fridge temp lower, it still froze my food, unless the bottom is supposed to be the freezer portion, but it's not labeled that way, so have to experiment trial and error what area gets frozen or not.
The gym was closed even though other hotels have them open.
I would stay here again, but for the price point these things should not be an issue.
My husband and I moved to this hotel from a neighboring one that shall remain unknown. This hotel was a very welcome change from the other one we stayed in. This hotel was clean and well maintained, with very professional staff clearly trained in customer service. The room was elegantly furnished, roomy, and very comfortable. The traveler amenities were very nice--indoor pool, small workout room, Bistro (though pretty pricey for breakfast) and a little shop for quick snacks and items you might have forgotten. Very convenient to major highways and UAlbany. Worth the price.
We were in the area for a funeral, so we were busy (and tired) -the beds are comfortable (firm) and we slept great.The rooms are nice. Small closets that back up to the kitchenette area but there's nothing you can do about that. The shower is spectacular. Never ran out of hot water. No tub for those that want a soak. A microwave in the room was a pleasant surprise, along with the fridge and coffee maker. My biggest concern was the breakfast (Bistro area). I just wanted some basic items but the menu was more eclectic for my taste-more like a Starbucks selection. There's a Dunkin Donuts next door. There's also a gas station on the other side, which was handy. I had a few issues but the staff quickly resolved them. I ended up giving feedback to the manager and he emailed back and appreciated my reaching out.
