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Nancy B
Tucson, Arizona

Great stay at a convenient hotel

5.0 of 5 bubblesReviewed 30 Jan 2020
My husband and I moved to this hotel from a neighboring one that shall remain unknown. This hotel was a very welcome change from the other one we stayed in. This hotel was clean and well maintained, with very professional staff clearly trained in customer service. The room was elegantly furnished, roomy, and very comfortable. The traveler amenities were very nice--indoor pool, small workout room, Bistro (though pretty pricey for breakfast) and a little shop for quick snacks and items you might have forgotten. Very convenient to major highways and UAlbany. Worth the price.
Date of stay: January 2020
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Reviews (267)
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Reviewed 22 January 2020

We were in the area for a funeral, so we were busy (and tired) -the beds are comfortable (firm) and we slept great.The rooms are nice. Small closets that back up to the kitchenette area but there's nothing you can do about that. The shower is spectacular. Never ran out of hot water. No tub for those that want a soak. A microwave in the room was a pleasant surprise, along with the fridge and coffee maker. My biggest concern was the breakfast (Bistro area). I just wanted some basic items but the menu was more eclectic for my taste-more like a Starbucks selection. There's a Dunkin Donuts next door. There's also a gas station on the other side, which was handy. I had a few issues but the staff quickly resolved them. I ended up giving feedback to the manager and he emailed back and appreciated my reaching out.

Room tip: I'd ask for a room on Washington Ave versus the interstate side
Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
2  Thank SCK123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2020

I stayed here in the second week of January and the first thing that struck me was the extremely well trained staff. Matt at the front desk knew area restaurants well and me and my colleagues quite enjoyed trying a one of his recommendations each day.

The hotel food bar is quite nice for casual dining. Working through some late night working sessions Amanda learnt what each one of us preferred and the rest of the week we were on autopilot. The snacks and beverages arrived individualized to taste.

I travel a lot and its not usual to find a good facility with great staff. I recommend this place and will be staying there again for sure.

Room tip: Just ask. Staff is helpful and tries to accomodate
Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank arpanlidder
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2019

The accommodations were great. I made 4 trips to the Bistro and never found anyone there to take my order. I asked the front desk if it was open and they said it has been open for several hours. Another person was waiting as well and never got the chance to order. I walked across the street to Dunkin Donuts where they were happy for my business. What a shame.

Room tip: Don't wait to order anything at the Bistro, you'll go hungry.
Date of stay: December 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank X3056ESmichaelp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2019 via mobile

Nice and lovely staff.
Hotel itself is basic.
Rooms with small fridge, shower and relatively big rooms. Renovated, clean. You will still need to get out of bed to put lights on/ off ( which. Is kind of bumming ). It has small pool and gym ( couple of trademills).
No complementary breakfast for elite Marriott members , though...
convenient location and parking.
Pros: Staff, cleanliness and renovation
Cons: no complementary breakfast and manual controlled lights forces you to reach each one manually... also A/C is pretty loud.

Date of stay: December 2019
Trip type: Travelled on business
1  Thank IsraelA838
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2019

Amanda and Matt were a breath of fresh air!! Matt was so down to earth and relatable and made my night with his attentiveness! Amanda was sweet courteous and helpful. Her smile definitely lightened up my evening. Thanks for being so kind

Date of stay: November 2019
Trip type: Travelled with friends
Thank A A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MegC1455, Front Office Manager at Courtyard Albany Thruway, responded to this reviewResponded 18 November 2019

Dear A A,

Thanks for taking the time to leave your review!

We truly appreciate any and all feedback we get. It shows how we are doing and gives us more goals to achieve. Your kind words have been shared to Matt and Amanda along with the entire team! It pumped everyone up to be the best and deliver the best customer service possible.

Thank you again!

Kind Regards,

Meg C.
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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