The accommodations were great. I made 4 trips to the Bistro and never found anyone there to take my order. I asked the front desk if it was open and they said it has been open for several hours. Another person was waiting as well and never got the chance to order. I walked across the street to Dunkin Donuts where they were happy for my business. What a shame.
Nice and lovely staff.
Hotel itself is basic.
Rooms with small fridge, shower and relatively big rooms. Renovated, clean. You will still need to get out of bed to put lights on/ off ( which. Is kind of bumming ). It has small pool and gym ( couple of trademills).
No complementary breakfast for elite Marriott members , though...
convenient location and parking.
Pros: Staff, cleanliness and renovation
Cons: no complementary breakfast and manual controlled lights forces you to reach each one manually... also A/C is pretty loud.
Amanda and Matt were a breath of fresh air!! Matt was so down to earth and relatable and made my night with his attentiveness! Amanda was sweet courteous and helpful. Her smile definitely lightened up my evening. Thanks for being so kind
Dear A A,
Thanks for taking the time to leave your review!
We truly appreciate any and all feedback we get. It shows how we are doing and gives us more goals to achieve. Your kind words have been shared to Matt and Amanda along with the entire team! It pumped everyone up to be the best and deliver the best customer service possible.
Thank you again!
Kind Regards,
Meg C.
Operations Manager
Visited for a dance competition at UAlbany. Stopped by The Bistro and was welcomed by Amanda and Matthew! The food was great! The service was great! The conversation was awesome ! & The coffee was amazing! Great customer service!
Dear Ashley I,
Thank you for staying with us!
We hope the competition went well for everyone. Your kind words have been pass onto our entire team including Amanda and Matthew. We strive to give amazing customer service and are thrilled to read reviews like yours. It let's us know we are on the right path!
We hope to see you again if your travels bring you back to compete in the Albany NY area!
Kind Regards,
Meg C.
Operations Manager
Held a meeting there. There was a lack of communication between the sales rep and the hotel staff. I was met with a little attitude because I was told one thing by the sales rep, but that message was not passed to the hotel staff so they were not prepared for me as far as the meeting room. Once we got past that the staff went out of their way to make sure everything went as smooth as it could for my meeting. The elevator also was out of service the weekend I was there, and Megan graciously offered to help me get my heavy suitcase up the stairs. And the morning I left another staff member helped me get it down the stairs. The room was clean and very spacious. My only real issue was how well I was able to hear the very noisy couple in the room next to me, but that’s not really the fault of the hotel (other than adding more insulation in walls between rooms!) Overall I would say above average experience given the helpfulness of the staff.
Dear AshDubya,
Thank you for taking the time to provide us with feedback of your stay. We truly appreciate your patience when we were figuring out what was going on in regards to the meeting. What you experienced normally doesn't happen. I'm happy we were able to resolve things rather quickly.
I do apologize again for the elevator. It was a major inconvenience that weekend and we are truly thankful you and everyone else just rolled with it. I'm happy to announce that the elevator was up and running by the beginning of that week and there are high hopes that the new parts will last a very long time!
I hope you were able to get some rest. If I remember correctly you had back to back training to teach in several different time zones!
Thanks again for your feedback!
Kind Regards,
Meg C.
Operations Manager
