Name: UAlbany Orientation
Item: Courtyard Albany Thruway
Rating: 5
Author: James C

33 - 38 of 268 reviews

Nessy W

Reviewed 29 July 2019

I visited Albany for the first time this weekend. I had a horrible experience with the Hilton Hotel on lodge Ave. My school provided me with a list of hotels and I randomly selected this one as my second choice. I had the pleasure of being greeted and taken care of by Mathew... He truly made the remainder of my trip in Albany a pleasure. He helped me with a smooth check-in and check out. Sometimes when you have a bad experience at one hotel the experiences seems to follow.. Needless to say, I have to return back to Albany in January and I will be booking with this hotel again because of the service I received.

Date of stay: July 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Nessy W,

Thank you for taking the time to share your feedback with us!

We are so happy to hear that Matthew was able to turn your trip around and make it enjoyable. We strive to provide the best customer service and a comfortable sleep environment for all of our guests. I am thrilled that Matthew was there to lend a warm smile and help you out.

Your kind words have been shared with the staff and of course Matthew as a way to show how they are truly making a difference in the lives of our guests.

Thank you for staying with us and we cannot wait to welcome you back!

Meg C.
Operations Manager

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lmgarlick575

Reviewed 28 July 2019

UAlbany Orientation

The Desk "Agent" Matthew was courteous and respectful. He was helpful with hotel amenities and what was available to us through our stay. Any question we asked he was on point with answers about the area and even the University.
Only stayed one night but we will recommend the Courtyard to other parents dropping their college students off in that area.

Date of stay: July 2019

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Thank lmgarlick575

Dear lmgarlic575,

Thank you for staying with us and sharing your valuable feedback.

We are delighted to hear that you enjoyed your stay with us and that Matthew was able to provide the quality customer service we strive for everyday. We've shared your kind words with the team which will encourage them to continue to provide the best customer service available.

Once again thank you for staying with us and we hope to see you soon!

Meg C.
Operations Manager

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FrankR4899

Bucks County, Pennsylvania

316

Reviewed 3 May 2019 via mobile

Good hotel.

Pretty decent Marriott. Big room nice shower. The bed was a bit hard. Not sure if it was just the bed we have or if all are like that. Got a decent rate signing up as a member. Wished they had breakfast included. Not a deal breaker. Would go back again.

Date of stay: May 2019

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Dear FrankR4899,

Thank you for your feedback!

We here at the Courtyard look to make each and everyone of our guests stays excellent, and I am happy to hear that you enjoyed your stay with us.

We just finished our renovation where all of our rooms got a nice face lift with brand new beds and furniture to match! It's our way of staying hip with the times and making sure that our guests, like you, are relaxed while staying with us!

We hope you see you again the next time your travels bring you to the Albany NY area.

Megan C.
Operations Manger

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Chris V

Guilderland, New York

15555

Reviewed 28 April 2019

Good place for a small meeting

I held a meeting here in their boardroom and it was very good. The staff was super accommodating and the space was very good for the needs that we had. The location is very convenient to the highway which made getting here easy. The hotel is recently remodeled, so it has a clean and fresh feel.

I did not stay in the rooms or have any of the food, so I cannot comment on those. I can imagine that those are fine as most Courtyards are very good.

Date of stay: March 2019

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2 Thank Chris V

Dear topher2076,

Thank you for sharing your feedback on your recent meeting with us!

I'm glad to hear that your meeting went well and that you were able to get to us easily. Maybe next time you are in the Albany area and need a place to stay you'll come here and check out our newly remodeled room too!

Thank you again for your valuable feedback!

Megan C
Operations Manager

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Serita C

Jonesport, Maine

4163

Reviewed 15 April 2019 via mobile

Would not recommend or stay again.

Although the hotel is newly remodeled and clean, there are drawbacks for sure. The staff is friendly and helpful, but the rooms had no cups for coffee, and only paper cups could be found by desk staff which is not great, but okay.
Even after a full day of travel, we did not sleep well due to a very hard bed, not typical Marriott quality, a fan that turned off and on all night and did not block the traffic noise or adequately cool the room, and finally the worst, two sensors right over the bed with alternately flashing blue and yellow lights. Seriously? Who does this? They reflected in the mirror at the foot of the bed so we had light blinking in us from two directions!
Beware, bring earplugs and eye mask if staying here.

Date of stay: April 2019

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3 Thank Serita C

Dear seritacchilds,

Thank you so much for your valuable feedback. We take pride in everything we do and will take your comments to learn and grow as a team to better serve our guests, like you, in the future.

I am so sorry that you didn't full enjoy your stay with us. With the renovation we got brand new Marriott beds and new smoke detectors. We are still working on a solution to help with the blinking light on the smoke detectors.

I do hope that you will give us a second chance to wow you and stay with us if your travels bring you back to the Albany area. If you have any questions or would like to give further comments, I'd love to discuss them with you any time!

Megan C.
Operations Manager
(518)435-1600

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