The Desk "Agent" Matthew was courteous and respectful. He was helpful with hotel amenities and what was available to us through our stay. Any question we asked he was on point with answers about the area and even the University.
Only stayed one night but we will recommend the Courtyard to other parents dropping their college students off in that area.
Dear lmgarlic575,
Thank you for staying with us and sharing your valuable feedback.
We are delighted to hear that you enjoyed your stay with us and that Matthew was able to provide the quality customer service we strive for everyday. We've shared your kind words with the team which will encourage them to continue to provide the best customer service available.
Once again thank you for staying with us and we hope to see you soon!
Meg C.
Operations Manager
Pretty decent Marriott. Big room nice shower. The bed was a bit hard. Not sure if it was just the bed we have or if all are like that. Got a decent rate signing up as a member. Wished they had breakfast included. Not a deal breaker. Would go back again.
Dear FrankR4899,
Thank you for your feedback!
We here at the Courtyard look to make each and everyone of our guests stays excellent, and I am happy to hear that you enjoyed your stay with us.
We just finished our renovation where all of our rooms got a nice face lift with brand new beds and furniture to match! It's our way of staying hip with the times and making sure that our guests, like you, are relaxed while staying with us!
We hope you see you again the next time your travels bring you to the Albany NY area.
Megan C.
Operations Manger
I held a meeting here in their boardroom and it was very good. The staff was super accommodating and the space was very good for the needs that we had. The location is very convenient to the highway which made getting here easy. The hotel is recently remodeled, so it has a clean and fresh feel.
I did not stay in the rooms or have any of the food, so I cannot comment on those. I can imagine that those are fine as most Courtyards are very good.
Dear topher2076,
Thank you for sharing your feedback on your recent meeting with us!
I'm glad to hear that your meeting went well and that you were able to get to us easily. Maybe next time you are in the Albany area and need a place to stay you'll come here and check out our newly remodeled room too!
Thank you again for your valuable feedback!
Megan C
Operations Manager
Although the hotel is newly remodeled and clean, there are drawbacks for sure. The staff is friendly and helpful, but the rooms had no cups for coffee, and only paper cups could be found by desk staff which is not great, but okay.
Even after a full day of travel, we did not sleep well due to a very hard bed, not typical Marriott quality, a fan that turned off and on all night and did not block the traffic noise or adequately cool the room, and finally the worst, two sensors right over the bed with alternately flashing blue and yellow lights. Seriously? Who does this? They reflected in the mirror at the foot of the bed so we had light blinking in us from two directions!
Beware, bring earplugs and eye mask if staying here.
Dear seritacchilds,
Thank you so much for your valuable feedback. We take pride in everything we do and will take your comments to learn and grow as a team to better serve our guests, like you, in the future.
I am so sorry that you didn't full enjoy your stay with us. With the renovation we got brand new Marriott beds and new smoke detectors. We are still working on a solution to help with the blinking light on the smoke detectors.
I do hope that you will give us a second chance to wow you and stay with us if your travels bring you back to the Albany area. If you have any questions or would like to give further comments, I'd love to discuss them with you any time!
Megan C.
Operations Manager
(518)435-1600
We were there over the weekend for a cheer competition. The comp ended VERY late (11:30pm) and we were starving. The front desk staff recommended some pizza places for us and we were able to stay in the lobby for a couple of hours to wind down. They were very accommodating when we ran out of plates and the girls were thirsty! They even let us have a little "parent" meeting away from the girls. I would highly recommend this hotel to anyone staying in the area. Megan was AMAZING and very helpful to all of us.
Dear Tourist35356,
Thank you for your feedback! It's comments like these that let's us know we are heading in the right direction.
I was please to hear that Megan and the front desk staff helped you and made the end of a very long day comfortable. I have shared your comments with Megan and the entire staff to thank them for providing excellent service!
Thank you again for staying with us and I hope to welcome you the next time your travels bring you back to Albany.
Onur Guduk
General Manager
Courtyard Albany Thruway
