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Chris V
Guilderland, New York

Good place for a small meeting

4.0 of 5 bubblesReviewed 27 Apr 2019
I held a meeting here in their boardroom and it was very good. The staff was super accommodating and the space was very good for the needs that we had. The location is very convenient to the highway which made getting here easy. The hotel is recently remodeled, so it has a clean and fresh feel.

I did not stay in the rooms or have any of the food, so I cannot comment on those. I can imagine that those are fine as most Courtyards are very good.
Date of stay: March 2019
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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MegC1455, Front Office Manager at Courtyard Albany Thruway, responded to this review
Responded 29 Apr 2019
Dear topher2076,

Thank you for sharing your feedback on your recent meeting with us!

I'm glad to hear that your meeting went well and that you were able to get to us easily. Maybe next time you are in the Albany area and need a place to stay you'll come here and check out our newly remodeled room too!

Thank you again for your valuable feedback!

Megan C
Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 April 2019 via mobile

Although the hotel is newly remodeled and clean, there are drawbacks for sure. The staff is friendly and helpful, but the rooms had no cups for coffee, and only paper cups could be found by desk staff which is not great, but okay.
Even after a full day of travel, we did not sleep well due to a very hard bed, not typical Marriott quality, a fan that turned off and on all night and did not block the traffic noise or adequately cool the room, and finally the worst, two sensors right over the bed with alternately flashing blue and yellow lights. Seriously? Who does this? They reflected in the mirror at the foot of the bed so we had light blinking in us from two directions!
Beware, bring earplugs and eye mask if staying here.

Date of stay: April 2019
Trip type: Travelled as a couple
3  Thank Serita C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MegC1455, Front Office Manager at Courtyard Albany Thruway, responded to this reviewResponded 16 April 2019

Dear seritacchilds,

Thank you so much for your valuable feedback. We take pride in everything we do and will take your comments to learn and grow as a team to better serve our guests, like you, in the future.

I am so sorry that you didn't full enjoy your stay with us. With the renovation we got brand new Marriott beds and new smoke detectors. We are still working on a solution to help with the blinking light on the smoke detectors.

I do hope that you will give us a second chance to wow you and stay with us if your travels bring you back to the Albany area. If you have any questions or would like to give further comments, I'd love to discuss them with you any time!

Megan C.
Operations Manager
(518)435-1600

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Reviewed 2 April 2019

We were there over the weekend for a cheer competition. The comp ended VERY late (11:30pm) and we were starving. The front desk staff recommended some pizza places for us and we were able to stay in the lobby for a couple of hours to wind down. They were very accommodating when we ran out of plates and the girls were thirsty! They even let us have a little "parent" meeting away from the girls. I would highly recommend this hotel to anyone staying in the area. Megan was AMAZING and very helpful to all of us.

Date of stay: March 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Tourist35356
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guduk518, General Manager at Courtyard Albany Thruway, responded to this reviewResponded 4 April 2019

Dear Tourist35356,

Thank you for your feedback! It's comments like these that let's us know we are heading in the right direction.

I was please to hear that Megan and the front desk staff helped you and made the end of a very long day comfortable. I have shared your comments with Megan and the entire staff to thank them for providing excellent service!

Thank you again for staying with us and I hope to welcome you the next time your travels bring you back to Albany.

Onur Guduk
General Manager
Courtyard Albany Thruway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2019

I have been traveling to this hotel regularly for two years due to its convenient location. It has always been decent, but recently the hotel was renovated and looks beautiful! In addition, I should note that the staff here are some of the best Marriott staff I've come across. As the hotel is being renovated, there are limited rooms available, and I was placed in a first floor room. As a woman traveling on my own, I do prefer to have a room on a higher floor just for my own peace of mind. Although Ada, at the front desk, told me she didn't have any other rooms available at the moment, she said that she would do her best to place me elsewhere later if someone else cancelled. When I returned later, she had done just that, and Dee at the front desk, who was also lovely, confirmed that my room had been moved to the third floor. The next morning I thanked Ada profusely who was so kind and smiled like it wasn't a problem at all. I hate to be "that guest", so it's so nice when staff don't give you a hard time about making a request. Really, all the staff at this hotel are so nice and accommodating.
Even though, admittedly, the hotel rooms on the back side of the hotel overlook the highway, the windows do block out most of the highway noise. It doesn't bother me as the location is so convenient (and great for runners as the U Albany campus is right across the street) and I like a little ambient road noise to sleep. Anyhow, it gets an excellent rating from me!

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank TravelerForWork
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MegC1455, Front Office Manager at Courtyard Albany Thruway, responded to this reviewResponded 24 March 2019

Dear TravelerForWork,

Thank you so much for your valuable feedback! I am very happy to hear that our team was able to help make your stay great from start to finish.

I have passed along your comments to Ada, Dee and the rest of the team. It's comments like yours that let's us know we are on the right path and helps us continue to meet and exceed our guests experiences, like you! And keeping in mind how close we are to the thruway, we installed special one pane windows to reduce the noise. Like you stated in your comment, all you hear now is a little ambient road noise.

Once again, thank you for taking the time to write this review and we cannot wait to welcome you back the next time your plans lead you to Albany, NY!

Sincerely,

Megan C.
Operations Manager
(518)435-1600

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Reviewed 21 February 2019

I've stayed in a bunch of hotels. But by far this has been the most excellent experience. The rooms are newly renovated and they are wonderful! The staff was professional and friendly! Definitely recommend! Although its under renovation, they told me they will be open mid march!

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank jjms22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stay15323280564, Front Office Manager at Courtyard Albany Thruway, responded to this reviewResponded 22 February 2019

Dear jims22,

Thank you for your feedback. We are very excited that you had a wonderful experience while staying with us. We are putting the finishing touches on the rest of the renovation and cannot wait to welcome you back with a whole new hotel!

If there is anything you need or any questions please call us anytime!

Kind Regards,

Megan C.
Operations Manager
(518) 435 - 1600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2019

Half of the floor was closed because of remodeling, but I was in a room which had already been completed. The room was really nice, the shower was AWESOME, and the bed was super comfy.

Although there was construction going on all day, it did not impact any of the sleeping time. It was very cold on the floor because of the open area above the construction wall, which allowed all the cold air from the open walls(windows) through, but that was the most impact noted. The construction did limit the parking quite a bit, as they closed many of the spaces, including the handicapped spots.

The service from the desk was very nice, and they were personable and pleasant.

I did not use the dining area at all, so I cannot review that.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Tikket
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Onur G, General Manager at Courtyard Albany Thruway, responded to this reviewResponded 1 February 2019

Dear Tikket,
Thank you very much for your gracious words about our hotel and dedicated team. Our renovations will be completely finished in a few weeks and we are so thrilled to welcome our guests to our brand new property.
If there will be anything we can do to accommodate you better in the future please feel free to reach me directly at any time.
We look forward to seeing you soon.

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