8/19/2023 - Unable to book a room for any date, I called the Hotel Front Desk. They are currently housing asylum seekers from the Mexican border. The hotel was selected by the NY Governor to house the asylum seekers. So it's anyone's guess when this hotel will be available again.

exceptional stay hotel clean room with staff friendly, and courteous. The downtown sites amazing the local food and shops awesome. Highly suggested location easily assessable to FUN! My Stay at the Holiday Inn Express Albany Was Relaxing and I did allot of walking downtown just about everywhere. I Love Albany New York USA! Sherrel Veduccio

After a long drive, we were hungry and a little road-weary. We were not happy to be met with staff at the front desk who could not find our room reservation that I had made online a week prior to our trip. He was not very apologetic, and when I pulled up the confirmation email on my phone, he still couldn't find record of it in their system. He indicated he "didn't know why," but never apologized for the error. He did find a room for us, thankfully, but did not offer a discount or any perk for our inconvenience.
The hotel itself is ok, but the lobby area had a very strong odor of what smelled like paint and chlorine. The shade on the hanging light fixture in our room was broken and hanging strangely, and the lighting in the room overall was truly insufficient. Furnishings were average - nothing fancy but a passable place to spend the night. Beds were comfortable and bedding was clean, but I'm not sure I would recommend staying here based on the unreliability of web booking.