We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Starky54
Hamilton, New York

Currently Closed - Housing Asylum Seekers

1.0 of 5 bubblesReviewed 19 Aug 2023
8/19/2023 - Unable to book a room for any date, I called the Hotel Front Desk. They are currently housing asylum seekers from the Mexican border. The hotel was selected by the NY Governor to house the asylum seekers. So it's anyone's guess when this hotel will be available again.
Date of stay: August 2023
Trip type: Travelled solo
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
  • Hotels.com
  • Expedia.com
    $258
  • Hampton
0.9 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Restaurant
Save with Hilton Honours Rewards
  • Booking.com
  • Expedia.com
    $225
  • Hotels.com
9.7 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    $219
  • Hampton
7.9 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
$251
Save more with IHG One Rewards
  • Hotels.com
  • StayForLong
    $245
  • Booking.com
9.0 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    $183
  • Priceline
9.6 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
Exterior
Save with Hilton Honours Rewards
  • Booking.com
  • Expedia.com
    $258
  • Hotels.com
2.2 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    $237
  • Trip.com
1.0 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Pets Allowed
Exterior
  • Hilton Garden Inn
  • Expedia.com
    $195
  • Hotels.com
12.6 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
  • CrownePlaza.com
    $226
  • StayForLong
    $212
  • Hotels.com
10.0 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
  • Tru
  • Expedia.com
    $185
  • Hotels.com
12.4 km from Holiday Inn Express Albany - Downtown, an IHG hotel
Free Wifi
Free parking
View more hotels in Albany
Reviews (598)
Filter reviews
598 results
Traveller rating
197
215
107
47
32
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
197
215
107
47
32
Show reviews that mention
All reviews new york highway hudson capital state
Selected filters
Filter
Updating list...
2 - 7 of 598 reviews
Reviewed 26 May 2023

exceptional stay hotel clean room with staff friendly, and courteous. The downtown sites amazing the local food and shops awesome. Highly suggested location easily assessable to FUN! My Stay at the Holiday Inn Express Albany Was Relaxing and I did allot of walking downtown just about everywhere. I Love Albany New York USA! Sherrel Veduccio

Room tip: the pool closed for maintenance.
Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Sunshine15776729899
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2023

After a long drive, we were hungry and a little road-weary. We were not happy to be met with staff at the front desk who could not find our room reservation that I had made online a week prior to our trip. He was not very apologetic, and when I pulled up the confirmation email on my phone, he still couldn't find record of it in their system. He indicated he "didn't know why," but never apologized for the error. He did find a room for us, thankfully, but did not offer a discount or any perk for our inconvenience.
The hotel itself is ok, but the lobby area had a very strong odor of what smelled like paint and chlorine. The shade on the hanging light fixture in our room was broken and hanging strangely, and the lighting in the room overall was truly insufficient. Furnishings were average - nothing fancy but a passable place to spend the night. Beds were comfortable and bedding was clean, but I'm not sure I would recommend staying here based on the unreliability of web booking.

Date of stay: April 2023
    • Value
    • Sleep Quality
    • Service
Thank tracycF1191KK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Albany - Downtown, an IHG hotel, responded to this reviewResponded 15 May 2023

Hi tracycF1191KK,

Thank you for staying at Holiday Inn Express Albany - Downtown. We appreciate you for doing business with IHG Hotels and Resorts.

We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry to learn about the conditions that prevented you from having a pleasant stay. Your feedback has been documented and shared with the hotel management as a reference for improvement so we can enhance our services.

Thank you again for taking the time to provide your insights and allowing us to improve.

Sincerely,

Crisel V.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2023

Locale and cleanliness lead the way. Breakfast was meh but not a deal breaker. Would def stay here again if in area as value and locale make it a prime spot. Staff does a great job but do seem a little shorthanded.

Date of stay: January 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank CoachK2525
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2022

Great hotel, staff was friendly and accommodating. Was able to check in 2 hours before check in. Front desk manager Seerane was great and was able to help with a confusion with my payment. Highly recommend this hotel.

Date of stay: October 2022
Trip type: Travelled on business
Thank 777yahairah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2022

Very old building. Air conditioning not working, very hot I'm room. Pool is not heated, hot tub has no water. Disappointed in this hotel, as excuses were given that the building is very old. But they have no issue taking bookings and taking our $$.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank audreyaldousc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Albany - Downtown, an IHG hotel, responded to this reviewResponded 20 August 2022

Hi audreyaldousc,

I'm glad to have welcomed you to our hotel. I appreciate you being one of our valued guests. Thank you for choosing to stay at our Holiday Inn Express hotel brand and for sharing your feedback. I trust that all is well.

Our goal is to always deliver guest satisfaction and our high-quality standards in all aspects, but I'm sorry to learn about the issues encountered during your stay. I made sure our Hotel Management team gets to read your post to serve as a reference for improvement.

I hope you give us the chance to turn things around the next time you stay with us.

All the Best,

Glaiza G.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews