Great hotel, staff was friendly and accommodating. Was able to check in 2 hours before check in. Front desk manager Seerane was great and was able to help with a confusion with my payment. Highly recommend this hotel.
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CoachK2525
Dedham, MassachusettsRight in middle of everything to do in Albany!
Reviewed 30 Jan 2023
Hotel's Favourite
Locale and cleanliness lead the way. Breakfast was meh but not a deal breaker. Would def stay here again if in area as value and locale make it a prime spot. Staff does a great job but do seem a little shorthanded.
Date of stay: January 2023Trip type: Travelled with friends
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5 - 10 of 598 reviews
777yahairah
Bronx, New York
1
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
audreyaldousc
11
Very old building. Air conditioning not working, very hot I'm room. Pool is not heated, hot tub has no water. Disappointed in this hotel, as excuses were given that the building is very old. But they have no issue taking bookings and taking our $$.
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Albany - Downtown, an IHG Hotel, responded to this reviewResponded 20 August 2022
Hi audreyaldousc,
I'm glad to have welcomed you to our hotel. I appreciate you being one of our valued guests. Thank you for choosing to stay at our Holiday Inn Express hotel brand and for sharing your feedback. I trust that all is well.
Our goal is to always deliver guest satisfaction and our high-quality standards in all aspects, but I'm sorry to learn about the issues encountered during your stay. I made sure our Hotel Management team gets to read your post to serve as a reference for improvement.
I hope you give us the chance to turn things around the next time you stay with us.
All the Best,
Glaiza G.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
zoe282
Plainview, New York
44
My family stayed at this hotel for 1 night on our way to Vermont. Our toilet overflowed right before we were checking out and we rushed out the door. Unfortunately, that led us to leave my sons medication and a few other items. We called a few hours later and was told they had found the medication. I informed them that I would call back to let them know what we wanted them to do with it (ship it, or hold it). We had to figure out what was easiest , but he needed the medicine and we were away on vacation. I called back the next day and was told they did not in fact have the medication. I was shocked. They said they couldn't find it and when I pressed to have them inquire further (since someone had already told me they had it) I was told there wasn't anything they could do. I pressed further and asked for a manager. I was told none were there but they would call a manager and call me back. NO CALL BACK! We had to drive back through albany at the end of the trip because thankfully the following we day (after much pressing) they found our mdication. Bottom line is not one person cared to help us. We had to insist, call multiple times, and push to get information. They had a total "i can't help you" mentality. We were extremely disapointed in the customer service.
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bigfive0
California
1415
Checked in after 10 pm. The air conditioning wasn’t working in our room. Went to call the front desk and the phone didn’t work. My husband went down to the desk to tell them about the air conditioning not working. The guy said they had 20 complaints and would get to us when they can. There was clearly a problem with the air conditioning that existed when we checked in and they failed to tell us. I took a shower and the tub did not drain. It was after 11 pm and the room was still hot. I used my cell phone to call the hotel. The guy was extremely rude and said the maintenance guy will be there when he can. As it got close to midnight I called the front desk again and asked to speak to the supervisor. She informed me that the maintenance guy had left for the night and they did not have a clean room to move us. She said the building is a hundred years old and the air conditioning does not work well with the heat they were having. Her solution was to bring us a fan and apologize. Our friends’ room had the same problem with the air and their toilet was stopped up. This hotel definitely has issues.
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Albany - Downtown, an IHG Hotel, responded to this reviewResponded 14 August 2022
Hi bigfive0,
Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details.
Again, thanks for staying with us and sharing your concerns. We value your input and would love a chance to make it up to you
Sincerely,
Connie D
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shimmyonthego
London, Canada
1711
This was stop one on our week long road trip. We were greeted upon arrival from very friendly front desk staff, who explained all the policies for the hotel. As with other hotels, they do not clean the room while you are there, however, if there anything you need (more towles, soap, etc) they are very happy to get it for you. As with other hotels, they do not clean the room while you are there, however, if there anything you need (more towles, soap, etc) they are very happy to get it for you. Hot breakfast is included in the room rate, which made a great start to our day of sightseeing. The location is great, with many restaurants, the Hudson Riverfront, State Capital, and more. We felt quite safe walking around the area in the evening. . We will definately stay here again.
Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.