This was stop one on our week long road trip. We were greeted upon arrival from very friendly front desk staff, who explained all the policies for the hotel. As with other hotels, they do not clean the room while you are there, however, if there anything you need (more towles, soap, etc) they are very happy to get it for you. As with other hotels, they do not clean the room while you are there, however, if there anything you need (more towles, soap, etc) they are very happy to get it for you. Hot breakfast is included in the room rate, which made a great start to our day of sightseeing. The location is great, with many restaurants, the Hudson Riverfront, State Capital, and more. We felt quite safe walking around the area in the evening. . We will definately stay here again.

When we arrived at the front desk, we had to wait 10 Minutes before anyone arrived. No smile no attention.
When we got to the room, the toilet seat was up and there was urine on it.
The 2 evening, there was no more hot water to take our showers.
When we returned from our day, the room had not been made and the towels had not been changed.
I went down to the reception and ended there, waiting at least 5 minutes before seeing someone arrive. He told me that it was indicated on a poster that the rooms were no longer made every day.
I have no problem with that, but they should have told me when I arrived. He replied that he did not have to tell me because it was written on the panel.
No empathy on his part and when I asked for new towels (because mine were soaked in the bath), he gave me a look that I did not appreciate.
Our room overlooks the highway with the addition of a railway.
The only positive point was the size of the room (room for the disabled) and the hearty breakfasts.
We will never return to this place.

Staff was rude!! They messed up my reservation for the first night so I had to sleep on the floor of another friends room, then they canceled my reservation all together and told me I would have to rebook at. Higher price!! holiday Inn should start over with new employees