If I could give this hotel 0 stars I would!! My sister and I traveled from Long Island to stay in Albany for the weekend. What was supposed to be a fun getaway became a disaster! The room was filthy! There was no tissue or clean linen in our bathroom, there we stains all over the floor and walls. The Worst part was the marijuana we found on the floor, even though this is supposed to be a “non-smoking” hotel. The smoke detector was covered with a plastic bag and a hat (obviously the person that cleaned the room missed that as well). There were stains all over the bedsheets so I’m sure all the did was “make the bed” with the sheets that were already on there. When I told the lady at the front desk about our complaints she was very nonchalant about it. All she did was offer to “help us find another hotel”. Completely unapologetic. We showed her the pictures we took of the room and asked if the room was ever cleaned and she said “it’s possible they just ran the cleaning machine through the room”. What kind of answer is that?! This was very inconvenient for us seeing that a refund takes 3-5 days to be out in our accounts. This left us out of over $150 and having to find somewhere else to stay at the last minute. I would NEVER recommend this hotel to anyone.

The staff is nice and the property is good. I note d two issues on my recent visit. Outside, those guests that bring a pet and let them do their business, do not pick up after their pets, despite there being doggy bags to clean up. It just lays on the grass. Some of the interior doors to bedroom or bathroom do not stay closed. They are a little misaligned. Free breakfast is just okay. Same waffles every time and some "janky" bacon-type product. I would still recommend because it is centrally located to the area colleges and the highway. It is also away from Downtown Albany, which means less parking spaces. This hotel has complimentary parking, which is a plus.

#1. The day we checked in on Jan 04, 2019 my family and I the four of us were at our very end of where to find a place to stay out of the cold winter of the next two months until our newly purchased home was going through remodeling stages in Troy, New York. We were turned away at first from front desk management they were very apologetic and sorry as we walked away back to our vehicles we sat there in silence not a word. I prayed so hard that we got the faith we were looking for and found out away to make the purchase for two TownePlace Suites connected to each other to not be separated as a family. We met the manager that night on the 4th of January her name Janet and she turned my losing hand of poker into a winning hand and got us checked into an amazing 2 rooms connected on the first floors. this was going to work out for my sister and her husband and I to reach our jobs locally. We are here as of today February 04, 2019 with a roof over our heads with warm beds and fresh bed linen and hey each room has built in actual kitchens with Fridge & Stove we cook our meals and each Saturday my family and I enjoy break time from the GRIND with hot meals and cold beers. While making each new reservations I have the honor of meeting the General manager "Josh" he spoke to me of my up coming new reservations and I did not see it coming I was "LOCKED IN" with happiness that he will honor our stay as their TownePlace Suite guests until our newly home is almost renovated & completed; so we may have a warm and safe place to continue our full enjoyable experience with his full and upmost wonderful "smiling" front desk team and their housekeeping.department too. Thank you from the bottom of our hearts the Ramos & Cepada & Anaya families.