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Nancy C
Leominster, Massachusetts

Howard Johnson Albany, NY

1.0 of 5 bubblesReviewed 14 Sept 2018
Do not book a room at this place. The reviews that I read on the hotel's website were all good. I am sorry that I did not look at the reviews on Tripadvisor. The room had a bad musty smell. We did not want to sit on anything while in the room. There was a candy wrapper and a lot of dust behind the nightstand. The bathtub and floor looked dirty. We did not unpack anything we made a reservation someplace about a mile from there and checked out as soon as we could.
Date of stay: September 2018
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Review collected in partnership with this hotel
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Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this review
Responded 17 Sept 2018
Nancy C,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your comments regarding the the bathtub , floor and the unpleasant odor have been taken into account. Allow me to apologize for any inconvenience these issues may have caused you. This review gives us a glimpse of the pressing matters at the hotel and rectify them as soon as possible.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 September 2018

I have read some negative comments but overall given the price and the location it was a great deal. My room seemed updated it was clean. The pool was lovely. The mini fridge and microwave came in handy too. I was traveling to albany for cny fertility because they are a great clinic and needed a hotel at a decent price and that had a mini fridge to store my meds. Parking was confident too so after my initial egg retrieval surgery I only had to walk several feet to the door the staff were understanding and made sure to put me on the first floor too. I really recommend them.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alexisraeadler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 4 September 2018

alexisraeadler,

Thank you for letting us know how impressed you were our pool and room of Howard Johnson by Wyndham Albany Hotel. It is great to hear of how you enjoyed the value and the convenient location of our hotel! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

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Reviewed 31 August 2018

We did it early check-in and the room was available but they still charges us $40 to check in then we took a nap and went out and then we come back all our dirty stuff was still on the floor the beds were not made .... and the only thing they came back with was more towels for us

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank wolfeyes2663
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 31 August 2018

wolfeyes2663,

Thank you for bringing to our attention your experience and comments regarding your stay. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. This is certainly not the kind of experience we would like for our valued guests to have. Your feedback will be forwarded to the hotel management to ensure that situation like this will not happen again in the future.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2018 via mobile

When I walked in the room I was immediately disappointed. I stayed in a non-smoking room, but it smelled like smoke. I saw a bedbug and decided it wasn’t worth the stay — got a refund and found another hotel.

Date of stay: August 2018
Trip type: Travelled solo
1  Thank Julie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 31 August 2018

Julie B,


Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bugs were found and also the room was rented out, with no further bug complaints. I want to assure you that we are thoroughly investigating this claim and that although we have not found any evidence of a bug infestation, we are taking the necessary precautions to ensure that nothing is missed. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis.

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Reviewed 13 August 2018 via mobile

Room was ok. What was horrible was the breakfast and lack thereof. Then a lady walked in and took a towel and put it on the floor to wipe up a coffee spill and then used the same towel to wipe down the counter and a table, completely grossed me out!

Date of stay: August 2018
Trip type: Travelled with family
2  Thank 19,561,961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 14 August 2018

19561961,

Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to
share this experience. I do apologize for the lack of family dining opportunities and for housekeeping issues that you encountered. Your voice is important to us and we hope you'll return to give us the opportunity to exceed
your expectations of a five star experience.

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Reviewed 3 August 2018 via mobile

We are a Wyndham Diamond member and we
requested early check in as to get ready for a family birthday party. When we got to hotel , we were told that check in was not till 3 , once I gave the front desk person my name she looked it up and said yes I see the request , but I still can’t check you in as we have no power ( the entire area was with out power) . I asked if I could change at least some where to get ready for birthday party . She said no power anywhere . Once I explained again my situation she said I could go to room to at least change . My husband opened all curtains so I could see and stood guard as I changed !!! The room was spotless , just no towels as no power to do laundry . Room was stuffy and a bit stale smelling , but we chalked that up to no power . We left our suitcase in room and went to party . Upon returning that evening we were happy to find power restored and the room stocked with towels and such and also as requested extra pillows . The pool , courtyard and grounds were kept very well and the newly renovated room was nice . It may be an older hotel, but with the remodel felt brand new. All staff, front desk, cleaning and grounds keeping were wonderful. There was a broken flower pot near pool and a gentleman who worked there put it in a wheel barrel and took the plants and put them in other planters around hotel instead of just throwing it out , very nice . We will defiantly stay here again in the future for family visits. Very glad we chose this hotel. Great job to all .

Date of stay: August 2018
Trip type: Travelled with family
1  Thank Mirish2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 7 August 2018

Mirish2002,

Thank you for taking the time to let us know how you enjoyed your stay of Howard Johnson by Wyndham Albany Hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and
convenience have been successful. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

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