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whalerfan2015
Hebron, Connecticut

Average Hotel, Don't Book Room Through Discounted Hotel Websites

3.0 of 5 bubblesReviewed 23 May 2018
Went during graduation weekend when hotels around the area were all booked. Upon check-in, I was told I had to take a smoking room since I booked at cheaper rate through Expedia. I reserved for non-smoking. Room smelled horrible and clothes had smoky smell just from sitting in the room. Won't be running back or recommend this hotel with this type of customer service.
Date of stay: May 2018
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this review
Responded 23 May 2018
Dear whalerfan2015,

We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that
you experienced. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 March 2018 via mobile

In need of updating especially the bathroom. Walls are very thin we could hear kids screaming. But only paid $70 with tax so great value plus breakfast is inlcuded. The continental breakfast was way better then I had expected and had a larger variety then most places that offer free continental breakfasts.

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank Jennifer R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 19 March 2018

We can't thank you enough for sharing your feedback with regards to our breakfast and value. We hope you will return so that we can provide you an even superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018

We stopped in here with no reservation. Check in was quick and easy. Room was average but very cold. Parking lot was a sheet of ice and dangerous.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank Curtiss N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 27 February 2018

Curtiss N,

Thank you for letting us know about the inconveniences that you encountered to the parking lot during your recent stay at our hotel. It's important for us to impress our guests and your comments will make this goal that much
more attainable. I am very sorry for the impression we left you with, and we hope you will return to experience
our continuing improvements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

Check in was easy. Breakfast was a decent continental style with plenty of choices. Room was typical no frills and bed was comfy. Location for shopping and dining was great. Definate value for your mobey.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank sakins76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 26 February 2018

sakins76,

I am very pleased to learn that you enjoyed the breakfast offered at Howard Johnson Inn - Albany hotel. Thank you so much for your feedback and kind words! It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit
to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2018

I was totally exhausted and praying for a quiet, reasonably priced hotel that I could get a good night's sleep. There is nothing fancy about the hotel but it is a good value. The room was spotless and large, and I was able to get a king bed. Wifi worked great. I could hear people warm up their car engines in the morning, but it was no big deal. Surprisingly decent breakfast. Location is safe. Front desk friendly. Recommend for those on a budget or don't want to pay through the nose.

Date of stay: February 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank brucea323
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 26 February 2018

bruce a,

Thank you so much for your kind comments and review regarding your most recent stay of Howard Johnson Inn - Albany Hotel. I am glad that you enjoyed the value and we were able to provide you a comfortable experience. We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018

We enjoyed staying here....it was the best hostel we've been in yet...actually had what the ad described in the room

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank 208kaylan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brandy C, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 19 January 2018

Dear 208kaylan,

Thank you for taking the time to let us know how you enjoyed your stay of Howard Johnson Inn - Albany Hotel. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We are all looking forward to your next visit and hope it will be just as enjoyable.

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