Excellent value for the price. Very nice, clean room. No highway noise. Breakfast included several hot items and a variety of food.
72
98
97
51
84
jaredm863
Bed bugs!!!!!!!!
Review of Howard Johnson by Wyndham Albany
Reviewed 19 Dec 2017
There were bedbugs in the room. Woke up at midnight covered in them!!!!!! Disgusting! Hotel staff did offer a different room for the remainder of the night but did not offer to assist with a refund. Will not ever recommend this hotel.
Date of stay: December 2017Trip type: Travelled on business
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Cleanliness
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Review collected in partnership with Howard Johnson
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HoJoAlbanyNY, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this review
Responded 20 Dec 2017
Dear Jared Miller,
Thank you for letting us know about your recent stay at our hotel. It's important for us to impress our guests and your comments will make this goal that much more attainable.
I am sorry that you give us a low rating. We have checked logs and you have told front desk clerk about ants so front desk clerk changed your room. we have further inspected room and no activity of any bed bugs found.
We truly value the feedback. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making
Thank you for letting us know about your recent stay at our hotel. It's important for us to impress our guests and your comments will make this goal that much more attainable.
I am sorry that you give us a low rating. We have checked logs and you have told front desk clerk about ants so front desk clerk changed your room. we have further inspected room and no activity of any bed bugs found.
We truly value the feedback. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (402)
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79 - 84 of 402 reviews
259dennab
Manassas, Virginia
21
Date of stay: December 2017
Review collected in partnership with Howard Johnson
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brandy C, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 16 December 2017
259dennab,
I am happy to learn that you enjoyed the value and the cleanliness of our hotel! Thank you for taking the time to share this five star experience with our management, staff, and
future guests. We are glad your stay was comfortable and we look forward to your next visit!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jenniferbX3442JG
Manahawkin, New Jersey
1
the bed was not comfortable,bedding was not warming, pillows were flat, bathroom sing did not drain, was clogged, the room had a weird smell to it, remote control battery needed replacement, also there was extra furniture in the room, seemed like storage of sort
Date of stay: November 2017
Review collected in partnership with Howard Johnson
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nerissa M, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 1 December 2017
jenniferbX3442JG,
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
393dewaynec
Albany, New York
1
Date of stay: November 2017
Review collected in partnership with Howard Johnson
Ask 393dewaynec about Howard Johnson by Wyndham Albany
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest_Relations_2018, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 27 November 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Z6629JIjamesc
Fairbanks, Alaska
1
Friendly staff, good value, but the property is a bit run down and the housekeeping could be better. Ideal for short stays when hanging around at the motel is not a priority.
Date of stay: November 2017
Review collected in partnership with Howard Johnson
Ask Z6629JIjamesc about Howard Johnson by Wyndham Albany
Thank Z6629JIjamesc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HoJoAlbanyNY, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 20 November 2017
Z6629JIjamesc,
Thank you for your review, feedback and comments regarding your stay of Howard Johnson Inn - Albany Hotel. I am happy to learn that you enjoyed the value and and that you have rated our hospitality highly. Your comments on how we can further improve upon the guest experience are also very helpful to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DarylW_11
7
Date of stay: October 2017
Review collected in partnership with Howard Johnson
Ask DarylW_11 about Howard Johnson by Wyndham Albany
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HoJoAlbanyNY, Guest Relations Manager at Howard Johnson by Wyndham Albany, responded to this reviewResponded 15 November 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.