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This is a very nice hotel, and close to the airport if you need that, but it just wasn't for me. It is HUGE. I'm guessing that they cater more to big events and the guests that come from out of town for those events. There are 2 beautiful enclosed courtyard spaces - we saw the last part of a wedding reception in one of them when we checked in. The problem with such a big place is when you have to lug your stuff from the elevator all the way to the far end of the hotel to your room. And when I wanted to fill my water bottle, I had to go about half a mile in circles to find the ice machine (which turned out to be close to our room, but the signs had arrows pointing in the wrong direction 🫤) and then walk even more to find that the only water fountain was near the pool - downstairs and diagonally across the giant building from our room. But the room was clean and comfortable, right along our route home, and we were only there for about 12 hours.
Date of stay: August 2024
Trip type: Travelled with family
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All reviews large conference front desk restaurant staff small pool spent one night great hotel recommend this hotel next morning comfortable beds parking lot profile onsite convention shuttle ny housekeeping convenience
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Restaurant was great. Great service from Bill Spinosa. He was friendly and attentive to our table. Food was great Hotel was clean and staff very friendly. Rooms a great size. Looking forward to staying again for my college kids family weekend.
Date of stay: August 2024
Trip type: Travelled with family
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Recently stayed 4 nights utilizing IHG points. They gave us a voucher for free breakfast. All staff, including Mert at the front desk, were above and beyond. Had an issue with the bathtub not draining properly and maintenance came right away to snake and drano it. Shuttle from the airport was convenient. They will even take you to nearby shopping. Food and beverage department (yes they have happy hour) was great. You know when you see airline crews staying here, it's good. There's a reason they stay busy with conferences, weddings, etc. Would not hesitate to stay here again.
Room tip: Athos greek and Roosevelt room restaurants not a far drive from here.
Date of stay: July 2024
Trip type: Travelled on business
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This hotel is beautiful; the staff is very customer focused; the rooms are clean with very comfortable beds; and they offer free shuttle service with super friendly drivers. Stores are close by. There’s not a lot to do there, but for business it’s perfect.
Date of stay: July 2024
Trip type: Travelled on business
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Had a good time, clean, quiet, comfortable beds, Great atmosphere. I like to the way the hotel was set up ( Like a little indoor town). Staff was always eager to take care of any issues you had, if you had any. The only problem I had was the pool was too small, Sorry...
Room tip: One of the better hotels In the albany area....
Date of stay: June 2024
Trip type: Travelled on business
Value
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What a wonderful hotel! My wife and I stayed here while on a road trip to the east coast. The hotel was a pleasant surprise! Old, but classy and very clean and kept up well. The staff were wonderful. The restaurant (especially our waiter, Bill Spinosa!!) was excellent!! Bill was very helpful and accommodating, even though he was working a large party in another room. And, the Desmond Bread Pudding!!! Come on!! That custard is AMAZING! Overall, this is a top-notch hotel with a very good restaurant.
Room tip: Life is short - get the bread pudding!
Date of stay: June 2024
Trip type: Travelled with family
Value
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Sleep Quality
Rooms
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Service
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