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swiftmom
Cape Cod

Good for a short stay

3.0 of 5 bubblesReviewed 28 Sept 2024
My husband and I stayed here one night while visiting his family in the area.
The hotel was easy to find and not far from after exiting Rt 90. It is across from shopping and restaurants at the Colonie Center on Wolf Road.

Our room and the hotel in general were clean, but quite sparse... nothing special or memorable. The sink was outside of the bathroom, which was small. Our room included a small fridge, microwave and coffee maker with Green Mt. coffee pods, all of which were appreciated. I wish there had been more counter area around the sink and microwave. Our queen room had a occasional chair and very small table as well as a desk and accompanying chair. I could have used an extra blanket. There was a small room safe which was a nice extra.

The breakfast buffet was better than expected with a variety of food choices (cereal, eggs, bacon, sausage patties, fresh fruit, yogurt, milk, juices and coffee. The attendant was very efficient and kept the breakfast room well stocked and clean.

We didn't take advantage of the pool and small fitness room, as well as the business center. I think if the lobby was enhanced, the hotel would be more appealing.

This Holiday Inn Express was good for a short stay.
Date of stay: September 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport - Wolf Road, an IHG hotel, responded to this review
Responded 4 weeks ago
Hello swiftmom,

Thank you for your recent stay at Holiday Inn Express & Suites Albany Airport - Wolf Road and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel.

We strive to be the best Holiday Inn Express, but I'm sorry to learn about what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again.

Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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2 - 7 of 315 reviews
Reviewed 3 September 2024 via mobile

Staff were friendly and efficient. The breakfast selection was also decent.

However, the entire place is in need of a refresh and renovation. It felt a little bit dingy and the elevator to the other floors seemed to be a freight elevator instead of a guest elevator- ruining the experience.

The rooms are decently sized with ample space for belongings. However, the bathroom was very small- there was barely any space to balance the towels and clothes. The bathroom lighting was also very dim, contributing to the dingy feeling. The wallpaper was yellowed and had stains. The room had a queer moldy smell and we realized it might have been coming from the A/c unit.

Good location near many shops, supermarkets and restaurants. An acceptable place for a one night stop over or when your flight is delayed.

Date of stay: September 2024
Trip type: Travelled with family
Thank Shelly_ST
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport - Wolf Road, an IHG hotel, responded to this reviewResponded 20 September 2024

Dear Shelly_ST,

Thank you for selecting our Holiday Inn Express & Suites Albany Airport - Wolf Road and for providing feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry you did not experience an exemplary stay due to our hotel needing a renovation and our room's comfort. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our staff's service and the hotel's breakfast were still appreciated.

Please grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024 via mobile

The staff was courteous and helpful. The room was clean and quiet. The complementary continental breakfast was very good with a variety of choices. The coffee was just right. The room was reasonably priced. Just what we were looking for for a one night stay passing through Albany

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Robert R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2024 via mobile

Stopped here on the way to Boston for the night . Our room was clean nice beds fridge I just find the bathroom really small my only complaint . The breakfast was decent . Lots of restaurants nearby and close to highway. Mall across the street. Free parking

Room tip: Free parking
Date of stay: June 2024
Trip type: Travelled with friends
Thank B M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 November 2023

The good: responsive staff and breakfast buffet are better than average. The evening staff person welcomed us warmly after a long and stressful drive. They also advised us (when we called to make reservations) that they could accommodate our long trailer. Beds were comfortable and the room was clean.
The bad (for us): there is mandatory Fox News on the television (I quietly asked if it could be changed and they said that corporate sets a policy and they are not allowed to change the channel.) I find this "news program" deeply offensive and it's odd that the Holiday Inn Express corporation has aligned itself so strongly with a news program.
Contrast this with our next travel experience (at a competitor's hotel). They had on Good Morning America, and the volume was at a reasonable level. It was such a pleasant way to eat breakfast and I complimented the manager on the entire breakfast experience, including being able to sit down and enjoy breakfast without being bombarded by something that my family and I (and 50% of the traveling public) are offended by.

Room tip: Only stay if you like Fox News blared at you over breakfast.
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank FrequentFlier462493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport - Wolf Road, an IHG hotel, responded to this reviewResponded 2 February 2024

Hi FrequentFlier462493,

Thank you for staying at Holiday Inn Express & Suites Albany Airport - Wolf Road! We appreciate you banking on our hotel for your travel needs.

I'm delighted that you're pleased with the service provided by our staff and that you liked the breakfast options. However, I'm sorry your stay didn't cut it due to the issues you encountered. We always strive to make each guest's stay seamless and comfortable. I have shared your comments with the hotel management. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit. I also sent you a private message to follow up and obtain more details.

We're hoping that you'll allow our hotel another chance to host you when you visit the area again!

Many thanks,

Jonathan A
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2023

We family of 4 stayed in this hotel for 2 nights. The hotel room is clean and bed is comfortable. They have microwave and mini fridge in everyroom which is very convienent. Also their breakfast is very good ranging from hot to cold, everything you could think of breakfast. The best thing is that you could request anything you forgot like toothpaste, brushes, etc. I requested shower head and got it which saved me time to buy outside. I will definately book this hotel again if I come to this area in the future.

Room tip: Nice breakfast, clean room and comfortable bed, microwave and frige. You could request extra if you forget boothpaste, boothbrush etc.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank DayTrip17164496827
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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