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Shelly_ST
New York City, New York

Acceptable if you are just passing through for a night

3.0 of 5 bubblesReviewed 2 Sept 2024via mobile
Staff were friendly and efficient. The breakfast selection was also decent.

However, the entire place is in need of a refresh and renovation. It felt a little bit dingy and the elevator to the other floors seemed to be a freight elevator instead of a guest elevator- ruining the experience.

The rooms are decently sized with ample space for belongings. However, the bathroom was very small- there was barely any space to balance the towels and clothes. The bathroom lighting was also very dim, contributing to the dingy feeling. The wallpaper was yellowed and had stains. The room had a queer moldy smell and we realized it might have been coming from the A/c unit.

Good location near many shops, supermarkets and restaurants. An acceptable place for a one night stop over or when your flight is delayed.
Date of stay: September 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this review
Responded 20 Sept 2024
Dear Shelly_ST,

Thank you for selecting our Holiday Inn Express & Suites Albany Airport - Wolf Road and for providing feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry you did not experience an exemplary stay due to our hotel needing a renovation and our room's comfort. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our staff's service and the hotel's breakfast were still appreciated.

Please grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews front desk room was clean yogurt nice breakfast mall pillows
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Reviewed 30 July 2024 via mobile

The staff was courteous and helpful. The room was clean and quiet. The complementary continental breakfast was very good with a variety of choices. The coffee was just right. The room was reasonably priced. Just what we were looking for for a one night stay passing through Albany

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Robert R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2024 via mobile

Stopped here on the way to Boston for the night . Our room was clean nice beds fridge I just find the bathroom really small my only complaint . The breakfast was decent . Lots of restaurants nearby and close to highway. Mall across the street. Free parking

Room tip: Free parking
Date of stay: June 2024
Trip type: Travelled with friends
Thank B M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 November 2023

The good: responsive staff and breakfast buffet are better than average. The evening staff person welcomed us warmly after a long and stressful drive. They also advised us (when we called to make reservations) that they could accommodate our long trailer. Beds were comfortable and the room was clean.
The bad (for us): there is mandatory Fox News on the television (I quietly asked if it could be changed and they said that corporate sets a policy and they are not allowed to change the channel.) I find this "news program" deeply offensive and it's odd that the Holiday Inn Express corporation has aligned itself so strongly with a news program.
Contrast this with our next travel experience (at a competitor's hotel). They had on Good Morning America, and the volume was at a reasonable level. It was such a pleasant way to eat breakfast and I complimented the manager on the entire breakfast experience, including being able to sit down and enjoy breakfast without being bombarded by something that my family and I (and 50% of the traveling public) are offended by.

Room tip: Only stay if you like Fox News blared at you over breakfast.
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank FrequentFlier462493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 2 February 2024

Hi FrequentFlier462493,

Thank you for staying at Holiday Inn Express & Suites Albany Airport - Wolf Road! We appreciate you banking on our hotel for your travel needs.

I'm delighted that you're pleased with the service provided by our staff and that you liked the breakfast options. However, I'm sorry your stay didn't cut it due to the issues you encountered. We always strive to make each guest's stay seamless and comfortable. I have shared your comments with the hotel management. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit. I also sent you a private message to follow up and obtain more details.

We're hoping that you'll allow our hotel another chance to host you when you visit the area again!

Many thanks,

Jonathan A
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2023

We family of 4 stayed in this hotel for 2 nights. The hotel room is clean and bed is comfortable. They have microwave and mini fridge in everyroom which is very convienent. Also their breakfast is very good ranging from hot to cold, everything you could think of breakfast. The best thing is that you could request anything you forgot like toothpaste, brushes, etc. I requested shower head and got it which saved me time to buy outside. I will definately book this hotel again if I come to this area in the future.

Room tip: Nice breakfast, clean room and comfortable bed, microwave and frige. You could request extra if you forget boothpaste, boothbrush etc.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank DayTrip17164496827
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 September 2023

Great location on corner of Central Avenue and Wolf Rd. Across from the mall with lots of food choices. The beds were comfortable with choice of pillows. Clean room with mini fridge, coffee maker and microwave. Decent breakfast included. I would stay here again.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Patricia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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