Stopped here on the way to Boston for the night . Our room was clean nice beds fridge I just find the bathroom really small my only complaint . The breakfast was decent . Lots of restaurants nearby and close to highway. Mall across the street. Free parking
The good: responsive staff and breakfast buffet are better than average. The evening staff person welcomed us warmly after a long and stressful drive. They also advised us (when we called to make reservations) that they could accommodate our long trailer. Beds were comfortable and the room was clean.
The bad (for us): there is mandatory Fox News on the television (I quietly asked if it could be changed and they said that corporate sets a policy and they are not allowed to change the channel.) I find this "news program" deeply offensive and it's odd that the Holiday Inn Express corporation has aligned itself so strongly with a news program.
Contrast this with our next travel experience (at a competitor's hotel). They had on Good Morning America, and the volume was at a reasonable level. It was such a pleasant way to eat breakfast and I complimented the manager on the entire breakfast experience, including being able to sit down and enjoy breakfast without being bombarded by something that my family and I (and 50% of the traveling public) are offended by.
Hi FrequentFlier462493,
Thank you for staying at Holiday Inn Express & Suites Albany Airport - Wolf Road! We appreciate you banking on our hotel for your travel needs.
I'm delighted that you're pleased with the service provided by our staff and that you liked the breakfast options. However, I'm sorry your stay didn't cut it due to the issues you encountered. We always strive to make each guest's stay seamless and comfortable. I have shared your comments with the hotel management. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit. I also sent you a private message to follow up and obtain more details.
We're hoping that you'll allow our hotel another chance to host you when you visit the area again!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
We family of 4 stayed in this hotel for 2 nights. The hotel room is clean and bed is comfortable. They have microwave and mini fridge in everyroom which is very convienent. Also their breakfast is very good ranging from hot to cold, everything you could think of breakfast. The best thing is that you could request anything you forgot like toothpaste, brushes, etc. I requested shower head and got it which saved me time to buy outside. I will definately book this hotel again if I come to this area in the future.
Great location on corner of Central Avenue and Wolf Rd. Across from the mall with lots of food choices. The beds were comfortable with choice of pillows. Clean room with mini fridge, coffee maker and microwave. Decent breakfast included. I would stay here again.
Firstly I tried to close the shade. (After a long day driving, I wanted to take a shirt nap.). I went to the front desk and the woman said she’d come up. After 20 minutes we went down again. The second woman called maintenance. They came right up and had to yank the shade down.
Next there were black marks on the comforter. Maybe eye makeup? Luckily it was warm enough we only needed the sheet.
The bathroom was clean
The lobby and breakfast were clean. Breakfast was fine.
I’d find someplace else to say. Not up to HIE standards.
Hi books30,
Thank you for staying at Holiday Inn Express & Suites Albany Airport Wolf Road and letting us know about your experience. Our hotels thought of everything to help you unwind and rest easier while remaining a reliable and different stay in an environment of simplicity.
I received your evaluation of our services and am sorry your stay was not excellent. I understand your sentiment of these matters and thank you for allowing us to resolve them. I distributed your message to our managers. We evaluated them and took action to rectify our errors and prevent them from happening again.
We hope you allow us to host your next stay so we can change your mind about us.
Regards,
Oscar C.
Case Manager
IHG Hotel & Resorts Services
