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Holiday Inn Express & Suites Albany Airport
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Holiday Inn Express & Suites Albany Airport
Karol M

Mixed Bag

Review of Holiday Inn Express & Suites Albany Airport
3.0 of 5 bubblesReviewed 21 Nov 2023
The good: responsive staff and breakfast buffet are better than average. The evening staff person welcomed us warmly after a long and stressful drive. They also advised us (when we called to make reservations) that they could accommodate our long trailer. Beds were comfortable and the room was clean.
The bad (for us): there is mandatory Fox News on the television (I quietly asked if it could be changed and they said that corporate sets a policy and they are not allowed to change the channel.) I find this "news program" deeply offensive and it's odd that the Holiday Inn Express corporation has aligned itself so strongly with a news program.
Contrast this with our next travel experience (at a competitor's hotel). They had on Good Morning America, and the volume was at a reasonable level. It was such a pleasant way to eat breakfast and I complimented the manager on the entire breakfast experience, including being able to sit down and enjoy breakfast without being bombarded by something that my family and I (and 50% of the traveling public) are offended by.
Date of stay: November 2023
Room Tip: Only stay if you like Fox News blared at you over breakfast.
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this review
Responded 2 Feb 2024
Hi FrequentFlier462493,

Thank you for staying at Holiday Inn Express & Suites Albany Airport - Wolf Road! We appreciate you banking on our hotel for your travel needs.

I'm delighted that you're pleased with the service provided by our staff and that you liked the breakfast options. However, I'm sorry your stay didn't cut it due to the issues you encountered. We always strive to make each guest's stay seamless and comfortable. I have shared your comments with the hotel management. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit. I also sent you a private message to follow up and obtain more details.

We're hoping that you'll allow our hotel another chance to host you when you visit the area again!

Many thanks,

Jonathan A
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 315 reviews
Reviewed 29 October 2023
Very nice breakfast and you could request extras

We family of 4 stayed in this hotel for 2 nights. The hotel room is clean and bed is comfortable. They have microwave and mini fridge in everyroom which is very convienent. Also their breakfast is very good ranging from hot to cold, everything you could think of breakfast. The best thing is that you could request anything you forgot like toothpaste, brushes, etc. I requested shower head and got it which saved me time to buy outside. I will definately book this hotel again if I come to this area in the future.

Room tip: Nice breakfast, clean room and comfortable bed, microwave and frige. You could request extra if you forget boothpaste, boothbrush etc.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Ask DayTrip17164496827 about Holiday Inn Express & Suites Albany Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 September 2023
In and out for family funeral

Great location on corner of Central Avenue and Wolf Rd. Across from the mall with lots of food choices. The beds were comfortable with choice of pillows. Clean room with mini fridge, coffee maker and microwave. Decent breakfast included. I would stay here again.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Ask Patricia M about Holiday Inn Express & Suites Albany Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2023
No attention to detail

Firstly I tried to close the shade. (After a long day driving, I wanted to take a shirt nap.). I went to the front desk and the woman said she’d come up. After 20 minutes we went down again. The second woman called maintenance. They came right up and had to yank the shade down.
Next there were black marks on the comforter. Maybe eye makeup? Luckily it was warm enough we only needed the sheet.
The bathroom was clean
The lobby and breakfast were clean. Breakfast was fine.
I’d find someplace else to say. Not up to HIE standards.

Date of stay: September 2023
Trip type: Travelled as a couple
Ask books30 about Holiday Inn Express & Suites Albany Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 4 October 2023

Hi books30,

Thank you for staying at Holiday Inn Express & Suites Albany Airport Wolf Road and letting us know about your experience. Our hotels thought of everything to help you unwind and rest easier while remaining a reliable and different stay in an environment of simplicity.

I received your evaluation of our services and am sorry your stay was not excellent. I understand your sentiment of these matters and thank you for allowing us to resolve them. I distributed your message to our managers. We evaluated them and took action to rectify our errors and prevent them from happening again.
We hope you allow us to host your next stay so we can change your mind about us.

Regards,

Oscar C.
Case Manager
IHG Hotel & Resorts Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2023 via mobile
Stay elsewhere

Not impressed or felt welcome
The rooms are super small
It’s a tired hotel. The parking spots are so small. I literally could not get into my vehicle for hours because a vehicle parked so close to me (the spaces are super narrow). The hotel doesn’t have a way of getting a hold of a guest to move their car
It was awful!

Date of stay: August 2023
Trip type: Travelled with family
Ask LSP150 about Holiday Inn Express & Suites Albany Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 3 September 2023

Hi LSP150,

Thanks for your review and staying with Holiday Inn Express and Suites Albany Airport - Wolf Road. We value your business with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.

Again, thanks for staying with us. We value your input and would love to make it up to you.

Sincerely,

Connie D
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2023 via mobile
Smell of mold and outdated

The hotel is very well located. However, the smell of mold overpowered all else. Terrible experience. Rooms are small and outdated.
Bathrooms were dirty as well.
Is it worth the location? Definitely not. Breakfast was also not impressive

Date of stay: July 2023
Trip type: Travelled with family
Ask valerie_Ka about Holiday Inn Express & Suites Albany Airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 4 September 2023

Hi valerie_Ka,

Thank you for choosing Holiday Inn Express & Suites Albany Airport - Wolf Road! We appreciate your stay and the business that you bring to Holiday Inn Express.

We strive to meet the level of satisfaction every guest expects from an IHG® Hotels & Resorts property. While we're glad to know you found our location convenient for your trip, I am sorry we missed making your experience seamless this time.

We always challenge ourselves to be better and would like to gather more details to communicate your concerns with the relevant teams. I sent you a private message and hope you respond soon.

We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.

All the best,

Alice P.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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