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DayTrip17164496827
Naperville, Illinois

Very nice breakfast and you could request extras

5.0 of 5 bubblesReviewed 28 Oct 2023
We family of 4 stayed in this hotel for 2 nights. The hotel room is clean and bed is comfortable. They have microwave and mini fridge in everyroom which is very convienent. Also their breakfast is very good ranging from hot to cold, everything you could think of breakfast. The best thing is that you could request anything you forgot like toothpaste, brushes, etc. I requested shower head and got it which saved me time to buy outside. I will definately book this hotel again if I come to this area in the future.
Date of stay: October 2023
Room Tip: Nice breakfast, clean room and comfortable bed, microwave and frige. You could request extra if...
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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All reviews front desk room was clean yogurt nice breakfast mall pillows
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Reviewed 27 September 2023

Great location on corner of Central Avenue and Wolf Rd. Across from the mall with lots of food choices. The beds were comfortable with choice of pillows. Clean room with mini fridge, coffee maker and microwave. Decent breakfast included. I would stay here again.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Patricia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2023

Firstly I tried to close the shade. (After a long day driving, I wanted to take a shirt nap.). I went to the front desk and the woman said she’d come up. After 20 minutes we went down again. The second woman called maintenance. They came right up and had to yank the shade down.
Next there were black marks on the comforter. Maybe eye makeup? Luckily it was warm enough we only needed the sheet.
The bathroom was clean
The lobby and breakfast were clean. Breakfast was fine.
I’d find someplace else to say. Not up to HIE standards.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank books30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 4 October 2023

Hi books30,

Thank you for staying at Holiday Inn Express & Suites Albany Airport Wolf Road and letting us know about your experience. Our hotels thought of everything to help you unwind and rest easier while remaining a reliable and different stay in an environment of simplicity.

I received your evaluation of our services and am sorry your stay was not excellent. I understand your sentiment of these matters and thank you for allowing us to resolve them. I distributed your message to our managers. We evaluated them and took action to rectify our errors and prevent them from happening again.
We hope you allow us to host your next stay so we can change your mind about us.

Regards,

Oscar C.
Case Manager
IHG Hotel & Resorts Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2023 via mobile

Not impressed or felt welcome
The rooms are super small
It’s a tired hotel. The parking spots are so small. I literally could not get into my vehicle for hours because a vehicle parked so close to me (the spaces are super narrow). The hotel doesn’t have a way of getting a hold of a guest to move their car
It was awful!

Date of stay: August 2023
Trip type: Travelled with family
Thank LSP150
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 3 September 2023

Hi LSP150,

Thanks for your review and staying with Holiday Inn Express and Suites Albany Airport - Wolf Road. We value your business with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.

Again, thanks for staying with us. We value your input and would love to make it up to you.

Sincerely,

Connie D
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2023 via mobile

The hotel is very well located. However, the smell of mold overpowered all else. Terrible experience. Rooms are small and outdated.
Bathrooms were dirty as well.
Is it worth the location? Definitely not. Breakfast was also not impressive

Date of stay: July 2023
Trip type: Travelled with family
Thank valerie_Ka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 4 September 2023

Hi valerie_Ka,

Thank you for choosing Holiday Inn Express & Suites Albany Airport - Wolf Road! We appreciate your stay and the business that you bring to Holiday Inn Express.

We strive to meet the level of satisfaction every guest expects from an IHG® Hotels & Resorts property. While we're glad to know you found our location convenient for your trip, I am sorry we missed making your experience seamless this time.

We always challenge ourselves to be better and would like to gather more details to communicate your concerns with the relevant teams. I sent you a private message and hope you respond soon.

We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.

All the best,

Alice P.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2023

We spent a one-night stay at Holiday Inn Express Albany Airport for a quick trip to Albany to visit some relatives. There are quite a few hotel options in the area but we opted for this hotel as it was reasonably priced and included such amenities as an indoor pool and hot breakfast. For our purpose, the location wasn’t too far, approximately 15 minutes from the area where we spent most of our time.

The hotel is located in a very densely commercial area full of stores and restaurants, including a mall right across the street. The property is not big but offers ample parking for guests. However, the spaces are tight so extra care would be needed for those driving new or higher end luxury vehicles.

Check-in was quick and painless with the reception staff being courteous and friendly. I believe they offer coffee and cookies in the lobby during the day (on a first-come, first serve basis, of course). The hotel does not appear old but it does not look new either. It did not look in disarray and had some modern furnishings but it certainly could use some updating. Our room, much like the hallway and the rest of the hotel, have a low ceiling, which, in these days is standard, I guess. I am not that tall but I can reach to the ceiling inside the bathroom. It did not smell of any smoke nor any foul odor but could have smelled fresher, for our preference. The bathroom is quite tiny and the shower water pressure, even though we were located on the first floor, was non-existent. It appeared that they did renovate the vanity and sink, which was located outside of the bathroom, since it is quite new (likely the best part of the room). Our first floor window looked out to a walkway through the hotel property. Guests can use this walkway to get from one side of the parking area of the building to the middle part of the hotel. We mainly saw staff using this to push garbage containers in and out of the hotel (so not really much of a view). The indoor pool, according to our companions, is about the size of their room (which really is the size of all the rooms, just varying number and/or size of beds inside). Their breakfast, is one of the better ones in the industry, as they offer a few hot dishes including (self made-to-order) pancakes, French Toast, eggs, omelet, sausages (both regular and turkey), a variety of breads and juices and, thankfully, coffee.

I would say our one-night stay was a non-event except it wasn’t. At 3:00 am, on our only night, one of our child woke up in discomfort. Upon trying to figure out the issue, we discovered that she had broken into rashes/welts. Her back was full of them. We immediately had our children move into our bed and gave our child another shower to wash whatever she was exposed to. I wouldn’t think it was bed bugs as we did not see any for the amount of rash/welts that she had. It is more likely the uncleanliness or dirtiness of the sheets. As we were leaving the room, we did not necessarily see room service in the hallway as one would usually see during checkout time in most hotels. So not quite sure when room service cleans the rooms to turnover for the next customer. We notified the reception staff of our experience when we checked out and even showed her pictures of our child’s back. She apologized for our bad experience.

So…..

The GOOD:

The breakfast. Quite a variety of choices, including hot dishes.
Hotel location. Not too far from a number of restaurants, pharmacy and a mall.
Cable TV, to help you sleep as you watch commercials.
DOVE. They have Dove (pump bottles) products (i.e., lotion, soap, bodywash, shampoo and conditioner) attached to the bathtub and sink wall for easy use.

The BAD:

The hotel should update/renovate from the ground up. Maybe a fresh coat of paint, some new carpets, etc.
The driveway into the hotel is somewhat of a steep angle and a bit narrow for two cars to navigate at the same time while entering and exiting the premises.
The parking spots are smaller than usual.
The indoor pool which resembled a jacuzzi in size just without the bubbles.
The TV is one of the smaller ones in the industry. Likely 38 inches (again, one of the items that may need updating).

The UGLY:

The bedsheet/bed incident where our child broke out in rashes/welts.
The smell of smoke (both cigarette and illegal substance), while not totally discernible inside the rooms, was evident throughout the property. The odor of cigarette smoke is one thing but the smell of the other substance can be associated with some safety and security issues and it is a concern you’d rather not have there being no obvious security on-site.

At the end of the day, was the hotel successful in providing the basic service that it (not promise, but) said it would afford at the price that the customer paid? If you call passing out because of exhaustion due to having to deal with an issue caused by the hotel premises sleep, then, I guess it would count. Not for the majority of us, I would think.
Was the breakfast good? More than edible and was actually better than what most hotels serve.
Was the pool acceptable? It was indoor and good enough for small children.
Was the place safe and secure? It was not dangerous but the people milling around the back in the middle of the night and smoking something illegal did not necessarily evoke safety and security.

The hotel understandably gets most of it’s business from travelers just needing a place for a one-night stay like us. And they likely don’t have any issues getting reservations from these types of customers. For us, lesson learned, as we will spend the extra $20, $40 or even $60 to actually get somewhat of a good, safe and enjoyable experience staying somewhere else next time (which is sooner rather than later as we have some business to attend to in the area).

We’ve stayed at other Holiday Inn Express properties including those in El Segundo, California, and Montgomery, NY. I must say, the experience between those and this property was night and day, almost so that those branches could have been from a different brand entirely.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank RonaldR462
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 22 July 2023

Hello, RonaldR462

Your opinion is very important to us. Thank you for staying at our Holiday Inn Express & Suites Albany Airport - Wolf Road.

I shared your review with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. We strive to provide the highest standards in accommodation.

I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then!

Alejandro G.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
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