I was only there for about 8 hours, but the room was clean and fresh, as was the hotel. It was perfect for me needs, and the price point was exactly as expected. Will def stay here again if I find myself in the area.
110
134
42
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nysingle
New York City, New YorkPoor Sleep Experience
Reviewed 11 Apr 2022
"I will never come here again" - said my traveling companions. We couldn't sleep well, the one essential need of a hotel. The walls are inadequate. We can hear our neighbors talking (talking, not yelling) and even their iPhone alarm go off in the morning. Otherwise, the hotel was mostly fine except for a sluggish tub drain and a slightly sticky floor (I think it's the material).
The location was convenient. It is steps from a highway exit and a mall is across the street (as well as a Target). There are restaurants nearby (a Chinese and an Indian) and it's very close to SUNY Albany and another huge mall. Despite the traffic, there was no external noise.
The room itself was roomy enough and clean. The wifi worked well and the breakfast was pretty good (coffee was the weak point, tea selection was good). Check in was fast and the staff was helpful (and quick) when we needed them. The price was reasonable, but it's Albany, hotels aren't expensive.
Date of stay: April 2022The location was convenient. It is steps from a highway exit and a mall is across the street (as well as a Target). There are restaurants nearby (a Chinese and an Indian) and it's very close to SUNY Albany and another huge mall. Despite the traffic, there was no external noise.
The room itself was roomy enough and clean. The wifi worked well and the breakfast was pretty good (coffee was the weak point, tea selection was good). Check in was fast and the staff was helpful (and quick) when we needed them. The price was reasonable, but it's Albany, hotels aren't expensive.
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All reviews front desk room was clean yogurt nice breakfast mall pillows
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kennydoe
Huntington, New York
2940
Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jeffandsarrag
Jacksonville, Florida
66
via mobile
I almost exclusively stay at HIE but this was one of the most poorly managed I've encountered. Housekeeping is a joke and please don't blame the pandemic as I asked for my room to be cleaned every day but only once in four days was it serviced. On day one there was no Kleenex; on day two there were no fresh towels delivered despite calling twice; on day three the nearest elevator went out of order and the hot water for a shower was lukewarm at best; and thankfully on day four I left! There was molding falling off the walls and the heated swimming pool was heated by only the ambient air. Strongly recommend staying somewhere else. If that wasn't enough, within 12 hours of posting this review I returned to the room to find both key cards that were kept in separate locations to be de-activated. And yet another trip to the front desk and another round of apologies and excuses.
Date of stay: November 2021
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IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 28 November 2021
Hi jeffandsarrag,
Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. It is a disappointing setback that we missed the mark in ensuring the level of satisfaction and convenience every guest should expect from an IHG Hotels & Resorts property.
We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon.
We always challenge ourselves to be better and look forward to having the opportunity to restore your confidence.
Best Regards,
Alice P
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perryg539
Marriottsville, Maryland
187
We stayed in a suite, and we can't complain about the suite at all, it was quite nice.
The breakfast was mediocre.
There were some bizarrely stupid omissions that could have only saved them pennies while greatly annoying the customer. For example:
1) There was no bar soap in the room. To use soap you had to go into the shower/toilet area and use the gel from the shower, then go out to the sink and lather up. This they claimed was due to a shortage from their soap supplier. This may be true, but don't they know they can order small soaps from Amazon and get them in a day? Sure, they don't have the corporate logo on them, but would you rather annoy the customer because of that?
2) No lids for the coffee cups. Twice in taking that back to the room it spilled, once due to the elevator closing and hitting my arm, and the other time due to the room door doing the same. For what is being saved, this is just stupid.
3) No pepper supplied at the breakfast, and a single salt shaker for all to use. Again, really stupid for the savings.
For these I would rather pay an extra buck a day than deal with these shortcomings.
Date of stay: August 2021
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IHG Service, Owner at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 7 December 2021
Dear perryg539,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay due to our breakfast and that there was no bar soap in the room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the comfort and cleanliness of our room was still appreciated.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VictoriousArt_92
1
I love this hotel, whenever I come to visit my family in the area I always stay at this location. Always comfortable and always clean. Seeranie is at the front desk is the best, she is always so helpful sweet and kind.
Date of stay: July 2021
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Orserio
12699
The room layout is mostly familiar to anyone who's stayed in another Holiday Inn Express Hotel. Except the sink out in the hallway - anyone who uses the sink at night is bound to wake up everyone else in the room. Mini fridge, microwave, coffeemaker. Bring your own breakfast food because the post-covid Holiday Inn breakfasts are pointless. A couple of items are laid out and quickly disappear, while you wait in line for someone to heat up your bagel (raisin only). You can pour your own beverages from a shared machine, but not grab your own bread? We've had a better breakfast at another hotel during the height of COVID last year. On a busy road, across from a mall, so turning around might get a bit tricky. Many restaurants all around. Pleasant front desk staff.
Date of stay: July 2021
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