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Orserio

Odd layout, weak breakfast

4.0 of 5 bubblesReviewed 16 Jul 2021
The room layout is mostly familiar to anyone who's stayed in another Holiday Inn Express Hotel. Except the sink out in the hallway - anyone who uses the sink at night is bound to wake up everyone else in the room. Mini fridge, microwave, coffeemaker. Bring your own breakfast food because the post-covid Holiday Inn breakfasts are pointless. A couple of items are laid out and quickly disappear, while you wait in line for someone to heat up your bagel (raisin only). You can pour your own beverages from a shared machine, but not grab your own bread? We've had a better breakfast at another hotel during the height of COVID last year. On a busy road, across from a mall, so turning around might get a bit tricky. Many restaurants all around. Pleasant front desk staff.
Date of stay: July 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 9 May 2021

The only reason this has 4 instead of 5 stars, is because I was hoping for a large pool and hot tub, and it only has a small pool.

Otherwise, this is a great place, and wonderful value. The rooms are modern and spotlessly clean, it offers a (limited due to covid) wrapped breakfast, the rooms have large TV's and free wifi.

The location is nestled between an IHop on one side, and an INCREDIBLE Indian restaurant on the other. Best Indian food we've ever had! Next to THAT is a well known French bakery bistro, but we didn't go in there.

It's also directly across the street from a large mall, (pedestrian cross-walk up the block) if you're inclined to shop.

I can't think of anything that makes this place amazing, but it was exactly what we wanted - a safe, clean, enjoyable place to stay.

Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank V_Tietsoort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 April 2021 via mobile

Room was clean and well equipped but very small and awkwardly designed with the sink in the entry hall across from the small room containing the toilet and tub/shower. Even more awkward and annoying is the layout of the building. Entrance and front desk are in the middle but elevators are at the extreme ends of the building. Our room was near the middle of 3rd floor, so we had to enter, drag luggage to extreme end, elevator up, then back to center of hallway. Complementary breakfast was Ho-hum.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank jim951
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport - Wolf Road, an IHG hotel, responded to this reviewResponded 9 May 2021

Hi jim951,

Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the room size, comfort, and breakfast selection. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.

I appreciate you as our guest and I still hope you would give us another chance in the future.

Orlando A.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2020 via mobile

Brilliant staff and manager ; Linda looks after the place and she really was cooperative and nice.

Location is excellent and grab&go breakfast was rich

Free parking nearby the airport and the city centre is an adding value

Date of stay: May 2020
Trip type: Travelled with friends
Thank drammarhawwari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2020 via mobile

Just wanted to share my 5 star experiences with this hotel over the past month. I have stayed 11 nights since January and each time the hotel and staff have performed beyond reasonable expectations. Seeranie at the front desk is exceptionally polite, respectful, considerate, helpful and very professional. The breakfast team is on their mark and they still fed me after I overslept one morning. Rooms are modern in design and functional in all aspects. Housekeeping is silent and practically invisible. You will only see the evidence of their existence. This hotel could easily serve as a model of outstanding accommodations for other hotels. Great job, 5 stars here.

Date of stay: February 2020
Trip type: Travelled on business
1  Thank Russellb_009
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Reviewed 10 December 2019

Everything you could want in a short stay. Nice and clean, friendly staff, decent breakfast and a great bed. Location is also good as it’s close to the airport (with a their own transfer service) but you can get downtown pretty easily too. Overall a great experience.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank MickyDrake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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