Brilliant staff and manager ; Linda looks after the place and she really was cooperative and nice.
Location is excellent and grab&go breakfast was rich
Free parking nearby the airport and the city centre is an adding value
110
134
41
19
10
jim951
Wolf Trap, VirginiaAwkward design
Reviewed 24 Apr 2021via mobile
Room was clean and well equipped but very small and awkwardly designed with the sink in the entry hall across from the small room containing the toilet and tub/shower. Even more awkward and annoying is the layout of the building. Entrance and front desk are in the middle but elevators are at the extreme ends of the building. Our room was near the middle of 3rd floor, so we had to enter, drag luggage to extreme end, elevator up, then back to center of hallway. Complementary breakfast was Ho-hum.
Date of stay: April 2021Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Albany Airport - Wolf Road, an IHG hotel, responded to this review
Responded 8 May 2021
Hi jim951,
Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the room size, comfort, and breakfast selection. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.
I appreciate you as our guest and I still hope you would give us another chance in the future.
Orlando A.
Case Manager
IHGService
Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the room size, comfort, and breakfast selection. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.
I appreciate you as our guest and I still hope you would give us another chance in the future.
Orlando A.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (314)
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All reviews front desk room was clean yogurt nice breakfast mall pillows
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25 - 30 of 314 reviews
drammarhawwari
Tampa, Florida
199109
via mobile
Date of stay: May 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russellb_009
11
via mobile 
Just wanted to share my 5 star experiences with this hotel over the past month. I have stayed 11 nights since January and each time the hotel and staff have performed beyond reasonable expectations. Seeranie at the front desk is exceptionally polite, respectful, considerate, helpful and very professional. The breakfast team is on their mark and they still fed me after I overslept one morning. Rooms are modern in design and functional in all aspects. Housekeeping is silent and practically invisible. You will only see the evidence of their existence. This hotel could easily serve as a model of outstanding accommodations for other hotels. Great job, 5 stars here.
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MickyDrake
London, United Kingdom
5776
Everything you could want in a short stay. Nice and clean, friendly staff, decent breakfast and a great bed. Location is also good as it’s close to the airport (with a their own transfer service) but you can get downtown pretty easily too. Overall a great experience.
Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E7575NSmikeg
Pittsburgh, Pennsylvania
335125
This hotel lived up to every aspect of the IHG brand that I have been accustomed to, but I wasn't particularly impressed with the service staff. When we checked into our room, there was a dirty wash cloth hanging on the shower curtain rod. I didn't call the desk about it, but I left my used bath towel hanging next to it the next morning. When we got back that night, my towel was gone, but the dirty washcloth was still there! I also wasn't very satisfied with the condition of the breakfast area and tables - it wasn't very well maintained. Maybe just a glitch in time, because the hotel was completely full, but still staff should pay attention to details.
Date of stay: November 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
447charlenes
Scipio Center, New York
12160
via mobile
Absolutely no complaints ! Clean, well appointed, quiet night's rest on our trip across country. Herman at the front desk was friendly and very helpful. Breakfast bar a welcome plus as the Keurig in the room was also. A really nice place to stay with a shopping mall and restaurants right across the street. Very near to routes 87 and 90 too.
Date of stay: October 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.