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447charlenes
Scipio Center, New York

The Best Ever!

5.0 of 5 bubblesReviewed 13 Oct 2019via mobile
Absolutely no complaints ! Clean, well appointed, quiet night's rest on our trip across country. Herman at the front desk was friendly and very helpful. Breakfast bar a welcome plus as the Keurig in the room was also. A really nice place to stay with a shopping mall and restaurants right across the street. Very near to routes 87 and 90 too.
Date of stay: October 2019
Trip type: Travelled as a couple
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All reviews front desk room was clean yogurt nice breakfast mall pillows
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31 - 36 of 315 reviews
Reviewed 28 September 2019

This is an older flag hotel that has been recreated as a Holiday Inn Express. You work with what you have. That being said it was an ok place. The room was much smaller than we are accustomed to in HIEs. The facility appeared to be clean, linens were good, and room was clean.

The man (Shiquile) was very welcoming and helped us with a quick check in and advice on dining places.

The cons of this HIE was that access from the facility to the street was difficult and dangerous due to heavy traffic and a four lane street. There were two very visible burn marks on the carpet in the room (non smoking room?). There was a funny smell in the halls. Probably a carry over from the previous flag. Breakfast was ok but not very well supplied.

This was not a bad experience but we have much better ones in other HIEs.

Room tip: Don't have tip.
Date of stay: September 2019
    • Value
    • Location
    • Service
2  Thank PJ e
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2019

Rooms are clean.
Breakfast was above par
Across the street from a big mall and dozens of chain restaurants (high to low)
You could do a lot worse - and if you're here for the gym rat challenge (AAU basketball) you may not be able to do better.

Date of stay: May 2019
    • Rooms
    • Cleanliness
    • Service
Thank Oskar-Brooklyn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2019

We stayed at Albany Holiday Inn for 2 nights, August 12-14, 2019. The overall friendly atmosphere in the hotel was created by friendly staff on every level. The front desk ladies were most helpful, and Claudia, the lady who works in the kitchen to supervise the complimentary breakfast was delightful to chat with. The breakfast food was excellent, and our 3 rooms were very clean and pleasant, and beds were comfortable.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank France M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2019 via mobile

I had an awful experience at this Holiday Inn. Here's what happened: I was in Clifton Park, a town around 15 miles from this location and I needed a place to sleep for the night. I called the Holiday Inn at Clifton Park (which is a different location than this Holiday Inn) and the Holiday Inn rep told me they're sold out in Clifton but there is one room available by Albany airport. Happy for a place to rest, I drove the 25 minutes to this Holiday Inn only for the male front desk receptionist to coldly tell me that there weren't any rooms available here at all. No apology for making me drive 25 minutes out of my way, just cold indifference. When I told him that his own colleagues at the Holiday Inn hotline assured me there was room, (they even took my name and credit card info when I booked) he flatly said, "well they were lying". I trudged out of the place shocked and despondent and I had to sleep in a rest area because all other hotels in the area were booked as well. Looking back at this outrageous incident, I should have demanded that they at least attempt to make things right by checking if any of their subsidiaries have availability, but I was beyond exhausted to argue further.

My advice to management: train your employees to act more hospitable
(this is the hospitality business, is it not?) and never ever be cold or condescending to your guests or potential guests, especially if it's your error to begin with. Mistakes happen and I almost could have tolerated it if it weren't for the terrible attitude of the receptionist. I've been an IHG member for over 5 years and I'm highly unlikely to go back to a Holiday Inn branch for any future travels.

Date of stay: August 2019
Trip type: Travelled solo
1  Thank Navigate568187
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Albany Airport - Wolf Road, an IHG hotel, responded to this reviewResponded 6 September 2019

Hi Navigate568187,

I appreciate you bringing your concerns to our attention. I recognized the issues with the room unavailable at arrival and the conduct displayed by the front desk staff. I would like to look into this further and have sent you an e-mail to get more information and to better assist you.

I hope for your usual prompt response!

Best Regards,

Virgil N
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2019

We stayed here one night so we could drive to Great Escape the next day. The front desk person was Herman, he was nice but a bit overwhelmed with people needing help. There was a shortage of linen this night, stuff was being washed at the time. We had reservations and there were many vehicles in the lot as we arrived after 9:30 pm on a Sat. Our suite was fully stocked and we needed to use the sofa bed too.

We made an online order and walked next door to get a late dinner from IHOP. Room was spacious and well laid out. My biggest problems were the fact that there were no room darkening curtains that I could find and there was incredibly loud talking in the hallway or you could hear it through the walls and it started at 7:00 am. I walked out later to get ice and it was totally quiet, back in the room it was loud again so I think the walls are too thin. We were leaving as soon as possible so I didn't do anything about the noise. Some reviews complained about breakfast but we went to it and found it to be typical: cheese omelettes, bagels, cereals, yogurt, pastry, juice. There was a nice seating area and workers replenishing the food.

Room tip: top floor was fine except noise from next room
Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank Jeremy31Virgo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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