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Jeremy31Virgo
Middlesex, New Jersey

first visit to area

4.0 of 5 bubblesReviewed 21 Aug 2019
We stayed here one night so we could drive to Great Escape the next day. The front desk person was Herman, he was nice but a bit overwhelmed with people needing help. There was a shortage of linen this night, stuff was being washed at the time. We had reservations and there were many vehicles in the lot as we arrived after 9:30 pm on a Sat. Our suite was fully stocked and we needed to use the sofa bed too.

We made an online order and walked next door to get a late dinner from IHOP. Room was spacious and well laid out. My biggest problems were the fact that there were no room darkening curtains that I could find and there was incredibly loud talking in the hallway or you could hear it through the walls and it started at 7:00 am. I walked out later to get ice and it was totally quiet, back in the room it was loud again so I think the walls are too thin. We were leaving as soon as possible so I didn't do anything about the noise. Some reviews complained about breakfast but we went to it and found it to be typical: cheese omelettes, bagels, cereals, yogurt, pastry, juice. There was a nice seating area and workers replenishing the food.
Date of stay: August 2019
Room Tip: top floor was fine except noise from next room
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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All reviews front desk room was clean yogurt nice breakfast mall pillows
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Reviewed 22 August 2019

I stayed at this hotel in August on a Sunday night. Hotel was clean and seems quite modern. Room was spacious, bathroom was small. Beds extremely comfortable. Good breakfast selection in morning. Across the street from Mall that has a Cheesecake Factory and PF Changs. Very close to major interchanges I90/I87. Would definitely recommend if looking to stay in area.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Joseph S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 August 2019

I must say they did a great ob renovating. The staff is very accommodating,the beds are the best. Having had major back and neck surgeries the bed has to be good....and all the extra pillows they gave me!!! THANK YOU again!!

Date of stay: August 2019
    • Value
    • Rooms
    • Service
Thank jeffrey2371
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 August 2019

We stayed a couple of nights. The rooms are clean and comfortable. The beds were very comfortable. There's a desk, a small refrig, a microwave and a safe in the room. The bathroom is small and the sink is outside the room. Good space for luggage, etc.
The breakfast is typical "free" breakfast.

Very good access to I-87. There's a Whole Foods across the street. BJ's Restaurant and Brewery is down the block and is very good.

The hotel is very spread out and on several floors. If you want something near the front desk, be sure to ask for it.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank elaine212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2019

This is not one of the better Holiday Inn Express hotels I've stayed at. The place is renovated, but the sink is outside the bathroom and the bathroom is old and tiny. I'm not sure why they neglected to renovate the bathroom? The toilet had brown stains and rocked when you sat down. Breakfast was OK. We paid a lot for this place and would not stay again.

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Matt W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Albany Airport, responded to this reviewResponded 31 August 2019

Hi Matt W,

Thanks for choosing to stay with us and leaving feedback. I am happy to see that were able to meet your expectations for our areas of service and sleep quality. Sad to learn that the room layout is not to your liking, and you find our bathroom needs to be updated. I have shared your comment with hotel management. I am sure that your review will be used for further improvement.

Thank you for your patronage and we hope we get the pleasure of hosting you on your next visit in the area.

Best,

Ronald R.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2019 via mobile

Stayed at holiday inn express wolf rd. for 1 night prior to travel to NYC. After finding out we would be leaving before they served breakfast, the desk clerk retrieved some yogurt and fruit for us to enjoy in the morning on our way to train station. Hotel was clean,updated, and across the street from a large mall. Staff was so friendly and helpful. Free airport shuttle was very prompt and the driver was very friendly.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank 917maui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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