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Steve e

Great service

4.0 of 5 bubblesReviewed 30 Sept 2023
Room was clean and was set up just as pictures showed. Comfortable bed and great water pressure in shower. We arrived early from 900 mile drive and Moin at front desk was fantastic and professional. He was able to let us check in early which was very appreciative. Would definitely stay here again.
Date of stay: September 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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7 - 12 of 446 reviews
Reviewed 14 August 2023

Unprofessional! Called for 2hrs one morning. No answer! They stated the ringer was down! Not a place I want to stay at. Especially if they are not reachable. Couldn’t even get a room because they don’t answer the phone for basic questions

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ann L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAHSAUN JONES, General Manager at Springhill Suites Albany-colonie, responded to this reviewResponded 15 August 2023

Dear Guest
we apologize for the inconvenience and will pass this along to the proper team to make sure something like this never happens again truly apologize for the inconvenience and this experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2023 via mobile

I stayed at this property for 1 night due to its proximity to the airport & distance from the highway. I discovered the property by using the Marriott Bonvoy app. I found the stay, overall to be satisfactory and on par for a Springhill suits. I appreciate the fact that they make you aware, upon checking of the upcoming renovation with the some of the furniture in the rooms being outdated and stained. I found the room to be clean and well laid out. I had a pleasant interaction with a room attendant and an engineering employee while on property both were kind and professional. I had a very disappointing experience with a member of the front desk staff. So much so that I contacted corporate Marriott and the top level leadership of the management company who is responsible for the running the property. I originally wrote a 1 star review because of the nasty front desk interaction. Not only was I contacted by the property GM shortly thereafter but also corporate marriott and the VP of Shield Hotels (management company) who all listened to my experience and expressed genuine concern and lack of toleration for the details of this unacceptable interaction with their representative. Excellent damage control Marriott & Shield! Give the property a shot. Fair price, clean, and willing to accept responsibility when things don’t go as planned.
Thanks Joshuay (sorry for the spelling) & John for making it right!

Date of stay: July 2023
Trip type: Travelled as a couple
Thank erinleanne_me
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAHSAUN JONES, General Manager at Springhill Suites Albany-colonie, responded to this reviewResponded 7 August 2023

Thank you again and truly meant what I said the next time you are in the area please contact me directly.

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Reviewed 6 June 2023 via mobile

Looks like they are trying to do better. Sign by front desk says that the new owners took over in 2021 and are trying to upgrade. They haven’t made sufficient progress. Furniture still stained with bleach, faucet not tight on sink, shower door handle loose. Landscaping a little out of control. Nothing dirty, just not up to expected.

Room tip: Check to insure no sports tournaments are staying
Date of stay: June 2023
Trip type: Travelled as a couple
Thank Spw91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAHSAUN JONES, General Manager at Springhill Suites Albany-colonie, responded to this reviewResponded 6 June 2023

Thank you for your feedback, and sorry for your experience our staff is working very hard to accommodate all of our guest and renovation is in the works but has not been finalized yet there are different chains of commands we have to follow.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2023

Room was clean. Beds were fine. No issues with our one night stay while traveling to Maine. Breakfast was also good in the morning. Plenty of options. We enjoyed the room with 2 queen beds and a pull out couch which worked for our family of 5.

Date of stay: May 2023
Thank Peanut P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2022

At 1:45 in the morning, I called the front desk to complain about the loud noises coming from a room on my floor. The clerk who answered the phone indicated that the guests were having a birthday party and told me they had the right to party. She suggested I was unreasonable to expect quiet. She told me the people paid extra for their party and the hotel was full. When I asked to speak with a manager, she hung up. When I called back and asked for her name, she did not respond. This place doesn't look like a bad hotel. Before you make a reservation here, however, I suggest you call and ask if they have guests who paid extra for a party.

Date of stay: October 2022
    • Location
    • Sleep Quality
    • Service
Thank JoeandCynthia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAHSAUN JONES, General Manager at Springhill Suites Albany-colonie, responded to this reviewResponded 15 October 2022

I'm so sorry for your experience and will definitely look into this matter as we strive to please each of our guest ill will touch base with the necessary departments to ensure this never happens again, sorry again for any inconvenience this may have cause you and your family.

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