Looks like they are trying to do better. Sign by front desk says that the new owners took over in 2021 and are trying to upgrade. They haven’t made sufficient progress. Furniture still stained with bleach, faucet not tight on sink, shower door handle loose. Landscaping a little out of control. Nothing dirty, just not up to expected.
Thank you for your feedback, and sorry for your experience our staff is working very hard to accommodate all of our guest and renovation is in the works but has not been finalized yet there are different chains of commands we have to follow.
Room was clean. Beds were fine. No issues with our one night stay while traveling to Maine. Breakfast was also good in the morning. Plenty of options. We enjoyed the room with 2 queen beds and a pull out couch which worked for our family of 5.
At 1:45 in the morning, I called the front desk to complain about the loud noises coming from a room on my floor. The clerk who answered the phone indicated that the guests were having a birthday party and told me they had the right to party. She suggested I was unreasonable to expect quiet. She told me the people paid extra for their party and the hotel was full. When I asked to speak with a manager, she hung up. When I called back and asked for her name, she did not respond. This place doesn't look like a bad hotel. Before you make a reservation here, however, I suggest you call and ask if they have guests who paid extra for a party.
I'm so sorry for your experience and will definitely look into this matter as we strive to please each of our guest ill will touch base with the necessary departments to ensure this never happens again, sorry again for any inconvenience this may have cause you and your family.
We stayed here just for a night while visiting Six Flags with kids. Great location very ear to a target and plenty of eateries. Albany downtown (just 4 miles away) is a must visit. Nice renovated hotel. clean rooms, wonderful linens, breakfast can be improved a bit though. Out of food multiple times, clearly not enough people to replenish.
Small pool was a bit cold still 5 stars for the good location and cleanliness and overall helpful ness. Forgot to mention, they even allowed a 9:30 am checkin - SUPER IMPRESSED!!!
Upon arrival, find a sign on the front desk counter indicating that this location reopened in July 2021 under new ownership & was purchased "as is" and that you will find bleach stains on the furniture. Additionally, hotel is due for renovation in 2022.
To date, nothing has been done of what I can see & specifically our room was dated, a ton of caulking used for repair & attempting to cover up sins. Wallpaper seams peeling open/off everywhere.
Our door deadbolt would stick open when entering the room & had to play games to get it back in to allow for to close.
The pool water was very cloudy & uninviting looking.
On the plus side, bed & pillows were comfortable & had a decent continental breakfast. The kitchen worker was hustling to keep everything stocked & hot.
Lastly, awoke this morning with a large moth flying around in our room.
Likely will not stay here on our return trip home.
